Social Media

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The Bank of Ireland Facebook page is a place for fans of our brand to learn about Bank of Ireland products and services, share experiences, get tips for managing money and ask us questions about day to day banking. We have created the following guidelines to help make sure that all our fans that use this page do so in a safe and friendly manner and that everyone has the best possible experience.

Representatives from Bank of Ireland’s Social Media team will be here between 9am and 5pm, Monday to Friday, to answer your questions and queries and listen to your feedback.

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Guidelines icon

Guidelines

NEVER POST PERSONAL FINANCIAL INFORMATION ON FACEBOOK - IT IS A PUBLIC FORUM WHICH MEANS ANYONE CAN SEE YOUR POSTS AND YOUR POSTS MAY APPEAR IN SEARCH ENGINE RESULTS.

Our team will endeavour to respond to your query as quickly as we can during the hours of 9.00am and 5pm, Monday to Friday. However some queries may take longer to resolve as we may need to contact other areas within Bank of Ireland. 

All posts outside of our working hours will be addressed as soon as we’re back online i.e. the following working day. Outside of these hours and at weekends or Bank Holidays, if you need help and support, you can contact our customer service support team at 0818 365 365 Monday to Friday (8am – 12 midnight) and Saturdays, Sundays and Bank Holidays (10am – 6pm) or at www.bankofireland.com/contact-us.

For some queries, we may require more information from you so that we can investigate your query. On such occasions and to protect your privacy we’ll ask you to send us a private message.

Under the Consumer Protection Code, we cannot formally respond to customer complaints on our Facebook page or any other social media site. If you wish to make a formal complaint, this must be initiated through your local branch, product department or alternatively through our Group Customer Complaints department whose details are available here.

Our Facebook page is public, which means that anyone can see your posts and your posts may appear in search engine results (e.g. Google or Yahoo!). You should be mindful of the information you publish online and never post your account details on this page or include them in a private message. In order to protect your security, we will not be able to discuss queries that are related to the specifics of your account. If you have a query relating to your account we will take this conversation away from the public domain and resolve your query via private message or a pre-arranged telephone call.

We cannot give advice about a product or service or discuss specific financial needs on this page.  Where you wish to receive advice regarding any Bank of Ireland product or service, our social media team will be happy to arrange for a financial adviser to contact you directly to discuss your financial needs.

While we are delighted to hear from everyone, it is important to bear in mind that this is an open forum and opinions posted by other users on Bank of Ireland’s Facebook page do not necessarily represent the views of, or constitute advice from, Bank of Ireland.

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Moderation Policy

We welcome your questions and commentary, including constructive feedback, and we don’t take decisions on moderating posts lightly. We expect all community members to behave in a well-mannered and reasonable way at all times. Personal abuse, offensive and unlawful activity will not be tolerated. We do reserve the right to remove any posts that don’t adhere to our guidelines and to block anyone who violates them repeatedly. We may delete comments or posts that we deem to be:

  • Offensive, threatening, abusive or obscene language (including profanities and derogatory words) or content (including images, video, links etc.)
  • Anything advising or suggesting activities that may be harmful or dangerous
  • Comments or posts deemed to be completely off-topic and not of any relevance or connection to the theme of the page
  • Potentially libellous accusations or statements
  • Any spam or content for unrelated service or products
  • Anything of an illegal or unlawful nature
  • Any content (copy or imagery) that violates copyright or licence agreements
  • Commentary containing names of Bank of Ireland staff members

We would also ask that for privacy reasons, you refrain from using personal namesof or information relating to any Bank of Ireland staff member in public posts. We will take any feedback you have on board but the staff name/information will be removed.

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Privacy and Security Policies  icon

Privacy and Security Policies

To protect your privacy and the privacy of others, please do not post personal financial information such as your account details on any social media site.

By accessing an external website you are subject to the terms and conditions of that particular website.

While you are on the Bank of Ireland website, you are subject to the terms of Bank of Ireland’s Privacy Policy and general terms and conditions which can be found here.

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Bank of Ireland Group and Media Queries

Any media queries or queries regarding Bank of Ireland Group (e.g. group announcements / decisions / policies) can not be dealt with on this page and should be referred to our Group Communications Team whose contact details are available here. Any queries or posts relating to information that are not in line with our specified terms of use will be removed from the page.

We hope that these guidelines ensure you have a good experience on our page and look forward to reading your comments, feedback and experiences.

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