FAQs

1. Do you have a demo video of the Tablet Banking app?

Yes. You can watch it here now.
 

2. What services are available through Bank of Ireland Tablet Banking?

Bank of Ireland Tablet Banking is designed to help you easily perform your day-to-day banking when and where it suits you. Features include:

1. View the account balance of your current, demand deposit, term loan, credit card, BOI mortgage*, savings accounts and Bank of Ireland Life policies*;
2. Access an expanded account view of your transaction history, including financial graphing, on your current, demand deposit and term loan accounts;
3. View your credit card account information including your current limit and account summary;
4. Add, view and delete your payees;
5. Transfer money between your accounts and to your payees today and future-dated;
6. Pay your bills;
7. Register, activate and amend your mobile phone and email details;
8. Setup and manage standing orders;
9. Register, view and manage your eStatements;
10. Apply for new BOI products online*;
11. Register for the Pay to Mobile service;
12. Mobile Phone Top Up*;
13. Multi-user Login – ideal for families or couples who share their tablet device a home;
14. Personalise your app by re-arranging or hiding your accounts on view.

Please note: Your accounts must be already registered on your 365 online profile in order to access them and perform the above services on the Bank of Ireland Tablet Banking app.

* Republic of Ireland only
 

3. What accounts can I access via Tablet Banking?

You can access the following Bank of Ireland accounts once they have been registered to your 365 online profile:

  • Your current accounts, demand deposit accounts and regular savings accounts;
  • Bank of Ireland credit card accounts;
  • Your savings and investments accounts*;
  • Bank of Ireland mortgage and personal loan accounts*.

*Republic of Ireland only. Some accounts will only display balance information e.g. Bank of Ireland mortgage, savings and Bank of Ireland Life policies.
 

4. Do I need to register for Bank of Ireland Tablet Banking?

No, Bank of Ireland Tablet Banking is available to Bank of Ireland customers who have registered for 365 online. You can access our Tablet Banking app using your existing 365 online login details.

If you are not registered for 365 online you can do so here.
 

5. What do I need to log in to Bank of Ireland Tablet Banking?

The first time you log into the Bank of Ireland Tablet Banking app, you will be asked for your existing 365 online user ID, password information and 3 random digits from your 365 PIN.

The default option when logging in is to have the device ‘Remember my User ID’ which means you will not be required to enter your User ID for your future logins and you will be asked to input a profile name. You can choose to unmark the ‘Remember my User ID’ option.
 

6. Does the app use the internet?

Yes, a 3G or Wi-Fi connection is required.
 

7. What tablet devices is the Bank of Ireland Tablet Banking app available on?

The app is available on the following Apple and Android operating systems:

  • iPad – version 7.0 and above
  • Android – version 4.1 and above (e.g. Samsung, Sony, Nexus)

1. Can multiple users log in to the Banking app on my tablet device?

Yes, on the first login step of the Bank of Ireland Tablet Banking app you are asked if you wish to have the app ‘Remember my User ID’ (this option is ticked as default). You will be asked to input a profile name followed by your remaining security details. For all future logins, you are not required to enter your User ID.

To add further user profiles to your device, expand down the tab at the top left of the login screen and select ‘Add User’. Up to 10 user profiles can be saved to the device.
 

2. Is the 365 PIN and login credentials I use to access the Tablet Banking app the same one I use for 365 online and the Mobile Banking app?

Yes, the PIN and login credentials that you use for Bank of Ireland Tablet Banking are also used for logging in to our other digital services – 365 online and our Mobile Banking app.
 

3. Can I change my 365 PIN or User ID?

You can change your 365 PIN at any time using the 365 phone self-service menu – just select ‘Other Services’ and ‘Change your 365 PIN’. Your unique 365 online user ID cannot be changed.

Contact 365 Phone:

  • From Republic of Ireland: 0818 365 365 / + 353 1 404 4000;
  • From Great Britain or Northern Ireland: 0845 7 365 555;
  • Outside these locations: + 353 1 404 4000.

 

4. If I lose or have forgotten my 365 PIN, how do I get a new one?

If you lose or forget your 365 PIN, simply call 365 phone during agent hours and we will issue you with a new one. When you receive your new 365 PIN, you will need to call us again to validate it.

Tip: You cannot use 365 phone or our digital banking services until your new 365 PIN is validated.

Contact 365 Phone:

  • From Republic of Ireland: 0818 365 365 / + 353 1 404 4000;
  • From Great Britain or Northern Ireland: 0845 7 365 555;
  • Outside these locations: + 353 1 404 4000.

1. Is there any additional charge for using Bank of Ireland Tablet Banking?

No, you can download the app without any additional charge from us.

Please contact your network provider (where applicable) for details of any charges specific to your network.

Standard current account transaction fees and service charges may apply. Please see our Fees and Charges section for details.

2. Where can I find more information about the terms used on my transaction history?

You can get more information about the most common terms used on your transaction history on https://www.bankofirelanduk.com/statement-common-terms/

1. Is my balance up to date?

Your account balance on the Table Banking app (and the Mobile Banking app) is identical to the balance available through 365 online. This reflects the position at close of business on the previous working day, subject to any transactions that have not yet been applied to your account.

This balance may be updated during the day as transactions (including recently lodged cheques being cleared) are presented but will not be confirmed until the next close of business. This balance does not include any overdraft facility available to you.
 

2. What Types of Money Transfers can I make on the Tablet Banking app?

The following transfers can be made:

  • Own account – transfer money between your accounts (current and eligible demand deposit accounts that are registered to your online profile).
  • Bill Payments – bill payments for electricity, Bank of Ireland Credit cards and other utilities.
  • SEPA Transfers* when sending money outside the UK – a payment in euro to a payee whose bank is located within the SEPA zone (including Ireland). The current 33 countries that comprise SEPA are the 28 EU member states, the three European Economic Area countries (Iceland, Liechtenstein and Norway) as well as Switzerland and Monaco.
  • Non-SEPA transfers* when sending money outside the UK – used for euro transfers to non SEPA zone countries (e.g. Euro to China) and foreign currency payments (e.g. USD to USA or Sterling to the UK).
  • UK Transfers when sending money within the UK – a payment from a sterling account to a UK payee.

*Republic of Ireland only
**NI/GB customers only
 

3. How do I make a Money Transfer on the Tablet Banking app?

In order to make a money transfer online or via the Tablet Banking app you must first register the payee account details. Once registered, the easiest way to transfer money is to use the ‘Quick Transfer’ feature located on the account dashboard screen but you can do this a couple of ways:

  • From the main dashboard screen, tap the Quick Transfer tab on the account you would like to pay from and populate the required information or;
  • Open the navigation menu by tapping the menu symbol on the top left of the app and select the ‘Money Transfer’ option. From here you simply drag & drop the ‘pay from’ and ‘pay to’ accounts and populate any other required information to make your payment

 

4. How much can I transfer online?

There is a total transaction limit per working day of €20,000 / £20,000 for payments made online (via 365 online, the Mobile Banking app and the Tablet Banking app). For added security, payments to payees added using a security code sent to your mobile phone are subject to a working day limit of €3,000 / £3,000.

Where payments are requested on, or scheduled for a Saturday, Sunday or Bank Holiday, these payments will be processed on the next working day and will be subject to the limit for that working day.
 

5. How do I add a new Payee on the Tablet Banking app?

To add a payee, log in to the Tablet Banking app, open the navigation menu by tapping on the menu symbol on the top left of the app and select the Manage Payees option. Choose a payee type from the drop-down list and tap ‘Add a Payee’ / ‘Add a Bill’.

Here you can register new payees and choose to activate using the security code you received to your mobile phone or via post (depending on the selection you made).
 

6. How do I activate a Payee via Tablet Banking?

To activate a payee, log in to the Tablet Banking app, open the navigation menu by tapping on the menu symbol on the top left of the app and select the Manage Payees option. From your list of payees, tap the payee you would like to activate (it will have a status of ‘not activated’) and tap the ‘Activate Payee’ button at the bottom of the screen. Enter the security code you received to complete activation.
 

7. What is the cut-off time for money transfers on the Tablet Banking app?

Transfer cut off times are the same across our Digital Channels – 365 online, Mobile Banking app and the Tablet Banking app, however they differ by region:

ROI customers: 3:30pm GMT (working day).

UK customers: 4:30pm GMT (working day).

Where payments are requested on, or scheduled for a Saturday, Sunday or Bank Holiday, these payments will be processed on the next working day and will be subject to the limit for that working day.

We accept payment instructions at any time. If you give us a payment instruction to pay money from your Account, we treat the payment instruction as given on the banking day (“D”) on which we actually get it, so long as it is received by us before the cut off time. If we receive it after the cut-off time it will be treated as received by us on the next banking day. The payee bank will be credited within one (1) Banking Day of the date of receipt by the Bank of that payment instruction (D+1).

*If it is a cross-border payment in Sterling or another EEA currency (non-euro) we will ensure the payee’s bank is paid within three banking days of D. If the international (non SEPA) transfer is not PSR regulated, we may take more time to pay it to the payee’s

* Republic of Ireland only
 

8. Can I set up a payment for a future date?

Yes, for certain types of transfers you can schedule payments for up to 60 days into the future – see list below. In order to avail of this service select ‘Money Transfer’ from the left hand menu of the Tablet Banking app.

  • Pay a bill
  • Transfer money between my accounts
  • Send money outside the UK – SEPA transfer
  • Send money within the UK

* Republic of Ireland only
** NI/GB customers only

Tip: Future date payments cannot be set up via the quick transfer tool or for sending money outside the UK – non SEPA transfers
 

9. How do I view my pending payments?

To view pending payments, log in to the Tablet Banking app and tap More Services from the left-hand menu. On the More Services screen, tap Pending Payments.

Here you can view or cancel your pending payments and view the status against processed/cancelled payments.
 

10. What countries are available online for sending money outside the UK – non SEPA transfers?

The following countries are available online for sending money outside the UK – non SEPA transfers:

Australia India South Africa
Canada New Zealand Sweden*
China Norway Switzerland*
Croatia* Pakistan Thailand
Czech Republic* Philippines Turkey
Denmark* Poland* United Arab Emirates
Hong Kong Russia United Kingdom*
Hungary* Singapore United States

*Indicates SEPA zone country thus can be also set up as a SEPA Payee if you wish to transfer funds in EUR

Tip: If you would like to transfer money to a country not listed, please go to your local Bank of Ireland branch and the payment / money transfer will be arranged for you.
 

11. What currencies are available for sending money outside the UK to Non SEPA payees?

The currencies available when sending money outside the UK to a Non SEPA payee are listed below.

If you wish to make a euro payment to a SEPA zone country from the list below you will need to set the account up separately as a SEPA payee.

International (Non SEPA) Payee Countries Transfer currency available as an International (non SEPA) payee
Australia AUD
Canada CAD
China EUR
*Croatia HRK
*Czech Republic CZK
*Denmark DKK
Hong Kong HKD
*Hungary HUF
India INR
New Zealand NZD
*Norway NOK
Pakistan EUR
Philippines PHP
*Poland PLN
Russia EUR
Singapore SGD
South Africa ZAR
*Sweden SEK
*Switzerland CHF
Thailand TGB
Turkey TRY or EUR
United Arab Emirates AED
*United Kingdom STG
United States USD

Important
*Indicates SEPA zone country thus can also be set up as a SEPA Payee if you wish to transfer funds in EUR
 

12. What charges are associated with sending money outside the UK – Non SEPA transfers?

ROI – There are zero fees on Bank of Ireland international payments to the UK, EU Member States and EEA Countries (e.g. Sterling to UK, Zloty to Poland). Countries with an FX Conversion (e.g. US$ to United States) are only €5.

UK – No fees apply to sending money outside the UK – SEPA transfers.

Full details of sending money outside the UK or ROI are contained in our brochure Schedule of International Transaction Charges (ROI) or Schedule of Service Charges (UK) also available from any branch.
 

13. What account details are required when setting up a new international (Non SEPA) payee?

Necessary payee account details will vary depending on the country that you have selected.

Please see the table for details on the account information required for each country. The countries where you require an IBAN and BIC are indicated. For all other countries, you will require the payee account number and BIC (for some countries, a National Sort Code of the payee’s bank branch is also required). For payments to the USA an ABA code will be required.

Payee Countries IBAN BIC National Sort Code Account Number ABA Transfer currency available as an International (non SEPA) payee
Australia X X X AUD
Canada X X X CAD
China X X X EUR
*Croatia X X HRK
*Czech Republic X X CZK
*Denmark X X DKK
Hong Kong X X X HKD
*Hungary X X HUF
India X X X INR
New Zealand X X X NZD
*Norway X X NOK
Pakistan X X X EUR
Philippines X X X PHP
*Poland X X PLN
Russia X X X EUR
Singapore X X X SGD
South Africa X X X ZAR
*Sweden X X SEK
*Switzerland X X CHF
Thailand X X X TGB
Turkey X X TRY or EUR
United Arab Emirates X X AED
*United Kingdom X X STG
United States X X X USD

Important:
*Indicates SEPA zone country thus can also be set up as a SEPA Payee if you wish to transfer funds in EUR

1. How many months are available to view on the graphs?

You can view data over the last 12 months by swiping left on the graph screen.
 

2. Can I turn the graphs feature off?

Yes, you can turn the graphing functionality off by going to the left-hand navigation menu and selecting More Services. On this screen, there is a toggle option to turn Account Graphs off or on.
 

3. How do I view specific details for a particular month in view?

On the graph screens, tap and hold your finger on any bar chart/dot point to view specific values for that month.
 

4. What accounts is financial graphing available on?

To help you with your finances, we have created interactive financial graphs for you to get a view of your incomings and outgoings. These graphs are available from the expanded account view of your transaction history for current, demand deposit and term loan accounts.

1. How do I set up a standing order on the Tablet Banking app?

To set up a standing order, log in to the Tablet Banking app and tap Manage Payees from the left-hand menu. Choose ‘Standing Orders’ from the drop-down list and select an account. Tap ‘Setup Standing Order’ to set up a new one.

You can also activate, amend or delete your standing orders on the Manage Payees screen by choosing ‘Standing Orders’ from the drop-down list and tapping the relevant standing order.

Tip: Once you have successfully activated your standing order, it will not be visible in your list of standing orders until the next working day.
 

2. On what accounts can I set up a standing order?

You can set up standing orders on your current account via our Tablet Banking app.

Standing orders can only be set up to transfer funds to an account in the same jurisdiction as your current accounte.g. your RoI current account to another RoI account or your UK current account to another UK account.
 

3. Are there any charges associated with standing orders?

Charges may apply. Please see the relevant Fees and Charges Brochure for details.

1. What is SEPA?

SEPA stands for Single Euro Payments Area.

The introduction of SEPA means that cross-border electronic non-urgent euro payments across the current SEPA countries can be as quick, easy and inexpensive as payments at home, these types of payments are referred to as ‘SEPA Transfers’ across our Digital channels.

For more information please visit our 365 online SEPA FAQs.
 

2. What is a Creditor Name?

The Creditor Name is the company with whom you signed the SEPA Direct Debit* mandate. The Creditor Name is displayed as part of the SEPA Direct Debit information available to view online for SEPA Direct Debits transactions.

*Republic of Ireland only.
 

3. What is a Creditor ID?

This is a unique direct debit scheme identifier of the company with whom you have signed the direct debit mandate i.e. the creditor. The Creditor ID replaces the existing 6-digit DD originator number for SEPA Direct Debits but contains these original 6-digits within it. See example below:

DD Originator Identifier Number: 123456
Creditor ID (Irish Creditor): IE19ZZZ123456
Tip: non-Irish Creditor IDs may be longer (up to 35 digits)

You will require this information when availing of a SEPA Direct Debit Service. You can find it by contacting your creditor directly or from your recent transactions on the Tablet Banking app where extended information (like the Creditor ID) is available for previously presented SEPA Direct Debits.
 

4. What is a Unique Mandate Reference (UMR)?

This is a unique mandate reference (UMR) assigned to you by your creditor. It is assigned to a specific mandate and is used throughout the lifetime of that mandate. You will need this detail when availing of a SEPA Direct Debit Service on 365 online.

You can find it by contacting your creditor directly or from your recent transactions on the Tablet Banking app where extended information, like the Unique Mandate Reference, is available for previously presented SEPA Direct Debits.
 

5. What is an IBAN?

An IBAN (International Bank Account Number) is used internationally to uniquely identify the sort code and account number of a customer at a financial institution. You can find your BIC & IBAN information on the top right hand corner of your Bank of Ireland account statement and on the expanded view of relevant accounts on the Tablet Banking app.

The Irish Payment Services Organisation (IPSO) website also provides a BIC & IBAN conversion tool which will convert any domestic National Sort Code (NSC) and Account Number to its equivalent BIC & IBAN: https://ipsogetmyiban.achta.com/FinancePlatform/

1. How secure is Bank of Ireland Tablet Banking?

Bank of Ireland Tablet Banking uses 128-bit encryption to code all information as it’s exchanged. Even so you should maintain the following basic security protocols to protect yourself:

1. Keep your tablet device locked when inactive;
2. Don’t share your login details with anyone. We will never contact you to request your security credentials (PIN and other login details) and we will not ask anyone else to do so on our behalf. If you receive such a request you must not supply your security credentials in any circumstances, and should report such activity to us immediately;
3. Only download Bank of Ireland Apps from official sources (i.e. Apple App Store & Google Play Store);
4. Always log out when you are finished using the service.
 

2. What should I do if I lose my tablet device?

Firstly, you should always ensure that you lock your device when it is not in use. As long as you have not shared your login details with anyone, nobody will be able to log into your account via your tablet device.

As an extra security measure you are automatically logged out of Bank of Ireland Tablet Banking after 10 minutes of inactivity.

1. How do I sign up for eStatements on the Tablet app?

To sign up for eStatements, log in to the Tablet Banking app and tap Statements from the left-hand menu. Here you can sign-up for eStatements for applicable accounts and choose your preferred notification method when a new eStatement is available.
 

2. How do I access my eStatement on the Tablet Banking app?

To access your eStatement, log in to the Tablet Banking app and tap Statements from the left-hand menu. Here you view a carousel of your accounts and respective eStatements (or sign-up for the service).
 

3. Can I still receive paper statements once I have signed up for eStatements?

ROI – No, once you register one of your accounts for eStatements you will no longer receive a paper statement for that account.

UK – You can choose to receive only eStatements or eStatements and paper.

Great Britain: Charges may apply for Duplicate statements.

Northern Ireland: no fees apply for duplicate statements.

For further details please see the relevant Schedule of fees and charges
 

4. Can I turn my paper statements back on?

Yes, you can turn your paper statements back on at any time via the ‘Manage Statements’ option within the main ‘Manage Accounts’ section on 365 online only.

In the Republic of Ireland, however, please note this means you will no longer be able to access the eStatement for this account. Please allow up to 1 working day for this change to be processed.

In the UK, your eStaments will continue to be available.
 

5. Is there a charge for eStatements?

There is no additional charge for eStatements.

1. How do I top up my mobile phone?

To top up a mobile phone, log in to the Tablet Banking app and tap More Services from the left-hand menu. On the More Services screen, tap Mobile Top Up.

Here you can choose the mobile provider, amount and phone number to top up.

Note: Service is available to Republic of Ireland customers only.
 

2. How long will it take for the mobile top up credit to be applied?

Please allow up to 30 minutes for the credit to be applied to the selected mobile phone.
 

3. Which mobile phone providers can I top up with?

You can top up prepaid O2, Vodafone and Meteor phones registered in the Republic of Ireland.
 

4. How much can I top up by and is there any limit?

You can top up your mobile phone in multiples of €10, from €10 to €50. The maximum top up amount is €150 per working day. From Friday 5pm until Monday 5pm the maximum top up amount is also €150.
 

5. Are there any additional charges for topping up a mobile phone?

Normal transaction charges apply. See Fees and Charges.

1. What is Pay To Mobile – sending money within the UK?

Pay to Mobile is a service offer on the Mobile Banking app that allows customers transfer money to any registered Bank of Ireland account in the UK using just a mobile phone number.

This is a simple, secure and fast way of transferring money to friends and family with no additional charge, other than standard current account charges. Customers need to complete a once-off registration on 365 online or the Tablet Banking app in order to be able to send and receive payments using Bank of Ireland Pay to Mobile.
 

2. How do I register for Pay To Mobile using the Tablet Banking app?

To register of the Pay to Mobile service, log in to the Tablet Banking app and tap More Services from the left-hand menu. On the More Services screen, tap Pay to Mobile. Note, you will need to have your mobile phone registered to receive security codes before you can sign up for the Pay to Mobile service.

1. How do I register my mobile phone number using the Tablet Banking app?

Yes. To do this, log in to the Tablet Banking app, open the navigation menu by tapping on the menu symbol on the top left of the app and select More Services.

On the More Services screen, tap Register my Mobile. Once you complete this process, a security code will be issued to you in the post. Return to this screen once you receive the code to activate your mobile phone.
 

2. Can I re-arrange the order of my accounts on the dashboard?

Yes. To do this, log in to the Tablet Banking app, open the navigation menu by tapping on the menu symbol on the top left of the app and select the Arrange Accounts option at the bottom of the menu.

Drag and drop the accounts to rearrange their order on your account dashboard.
 

3. Can I hide accounts from view on the Tablet Banking app?

Yes. To do this, log in to the Tablet Banking app, open the navigation menu by tapping on the menu symbol on the top left of the app and select the Arrange Accounts option at the bottom of the menu.

Un-tick the account to remove it from view on your account dashboard.
 

4. Can I add or amend my email address on the Tablet Banking app?

Yes. To do this, log in to the Tablet Banking app, open the navigation menu by tapping on the menu symbol on the top left of the app and select More Services.

On the More Services screen, there is an option to add or amend your email address by tapping the edit icon.
 

5. Can I activate my mobile phone number on the Tablet Banking app?

Yes. To do this, log in to the Tablet Banking app, open the navigation menu by tapping on the menu symbol on the top left of the app and select More Services.

On the More Services screen, tap Activate my Mobile and enter the security code issued to you previously by post.
 

6. I’ve changed my phone number; can I amend it on the Tablet Banking app?

Yes. To do this, log in to the Tablet Banking app, open the navigation menu by tapping on the menu symbol on the top left of the app and select More Services.

On the More Services screen, there is an option to amend your mobile phone number by tapping the edit icon.

Bank of Ireland Life policies

INVESTMENT POLICIES:

 

1. How is the value shown for my ‘Gross Investment and Savings with Early Encashment Charges’ policy calculated?

The value shown is gross of any early encashment charges and any exit tax payable. It reflects the latest available price. The value of your policy may go down as well as up. For full terms and conditions please see your policy documents.
 

2. How is the value shown for my ‘Gross Investment and Savings with No Early Encashment Charges’ policy calculated?

The value shown is gross of any exit tax payable. It reflects the latest available price. The value of your policy may go down as well as up. For full terms and conditions please see your policy documents.
 

3. How is the value shown for my ‘Net Investment and Savings’ policy calculated?

The value shown reflects the latest available price. The value of your policy may go down as well as up. For full terms and conditions please see your policy documents.
 

4. How is the value shown for my ‘Fixed return’ policy calculated?

The value shown is gross of any exit tax payable. It reflects the latest available price. You do not have access to your investment for a term and capital security applies at the end of the term. For full terms and conditions please see your policy documents.
 

5. How is the value shown for my ‘Tracker’ policy calculated?

The value shown is gross of any exit tax payable. It reflects the latest available price and is intended to give you a sense of how your investment is performing. You do not have access during the tracker term. The value of your policy may go down as well as up however any capital security does apply at the end of the tracker term. For full terms and conditions please see your policy documents.
 

PENSION POLICIES:

 

1. How is the value shown of my ‘Life400 Pension with Early Encashment Charges’ policy calculated?

The value shown is gross of any early encashment charges. It reflects the latest available price. The value of your policy may go down as well as up. For full terms and conditions please see your policy documents.
 

2. How is the value shown for my ‘Life400 Pension with No Early Encashment Charges’ policy calculated?

The value shown reflects the latest available price. The value of your policy may go down as well as up. For full terms and conditions please see your policy documents.
 

3. How is the value shown for my ‘PRSA’ policy calculated?

The value shown reflects the latest available price. It assumes any premiums due have been paid. The value of your policy may go down as well as up. For full terms and conditions please see your policy documents.
 

PROTECTION POLICIES:

 

1. How is the value shown for my ‘Protection’ policy calculated?

The amount shown is one benefit on the policy, under a general benefit label and cover applies to the person(s) named. See your policy documents for full details of all benefits and who they apply to. Benefits assume premiums due have been paid.

1. If I need help, who can I contact?

Contact 365 Phone:

  • From Republic of Ireland: 0818 365 365 / + 353 1 404 4000;
  • From Great Britain or Northern Ireland: 0845 7 365 555;
  • Outside these locations: + 353 1 404 4000.

Hours of operation:
Monday-Friday: 8:00am- Midnight
Saturday/Sunday or bank holidays: 9:00am-6:00pm
 

2. Can’t find your answer here?

Visit our 365 online FAQs page for more Frequently Asked Questions in relation to our digital banking services, including 365 online.
 

3. Where can I find additional information such as branch locator, regulatory info and privacy details?

To access additional information, tap the relevant icons on the top right hand side of the screen. The ‘+’ icon allows you to view FAQs, regulatory information, privacy details and your terms and conditions.

You can also access the branch locator and contact us details from the top right hand side of the screen.

These FAQs are for your information only and are not part of the terms and conditions of your account with us. We reserve the right to change the range of information and services you can access from your Tablet at any time (for example, by increasing or decreasing the range of information and services available).