Credit Card Support

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Lost/Stolen Card

  • I lost my bag/wallet. What should I do?
    1. You MUST call us immediately on the following numbers:
    Republic of Ireland 1890 706 706
    Great Britain/Northern Ireland 0345 309 8099
    Outside these locations +353 567 757 007

    Make us aware of all Bank of Ireland cards in your bag/wallet. We will cancel your lost or stolen card and have the new card issued to your address on file within 5-7 working days.

    1. Do you have any other cards that are not with Bank of Ireland? Some useful numbers.

    2. Make a list of what was in your bag. Do you need to contact your mobile provider to disconnect your phone?

    3. Report it. If your bag/wallet is stolen, contact the local Garda or police.

    If you have lost your wallet or your bag, please refer to our Helpful Customer Care Checklist for a list of commonly used service providers to help you cancel and reorder lost items.

    Click here to view our Care Checklist.

    Please let us know immediately if you discover your card is lost or stolen. Otherwise, you’ll be liable for any losses up to the time you report the loss to us.
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  • How can I report a lost or stolen card?

    Contact our 24 hour Lost/Stolen Department:

    Republic of Ireland 1890 706 706
    Great Britain/Northern Ireland 0345 309 8099
    Outside these locations +353 567 757 007

    We will cancel your lost or stolen card and have the new card issued to your address on file within 5-7 working days.

    Please let us know immediately if you discover your card is lost or stolen. Otherwise, you’ll be liable for any losses up to the time you report the loss to us.
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