Credit Card Support

Try our new self service options and FAQs to find the right support for your query

Support Numbers

  • Who do I call if I have a question about my credit card?

    Contact us

    Republic of Ireland 1890 251 251
    Great Britain/ Northern Ireland 0845 309 8099
    Outside these locations +353 56 775 7747

    Our opening hours are

    Monday-Friday 8:00am - 8:00pm
    Saturday 8:00am - 6:00pm
    Sunday & Bank Holidays 10:00am - 5:00pm

    If you have registered with banking 365 online, you can submit a query with the online service desk. Select Ask a Question in the drop down menu. You will receive a response to your question within 48 hours.

    Alternatively you can contact our 24 hour Twitter team @TalktoBOI, or you can reach us on

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  • I plan to travel abroad, what should I do?

    If you plan to travel abroad with your credit card, let us know. You can do this quickly and simply on CardCare or 365 online.

    Using Card Care

    1. Go to the Services option
    2. Select Overseas Travel
    3. Enter only one location

    When visiting multiple locations, enter the first location only. Update Card Care when you leave that location for your next destination.

    Using 365 online

    Let us know if you are travelling with credit or debit cards using 365 online.

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  • How can I report a lost or stolen card?

    Contact our 24 hour Lost/Stolen Department:

    Republic of Ireland 1890 706 706
    Great Britain/Northern Ireland 0345 309 8099
    Outside these locations +353 567 757 007

    We will cancel your lost or stolen card and have the new card issued to your address on file within 5-7 working days.

    Please let us know immediately if you discover your card is lost or stolen. Otherwise, you’ll be liable for any losses up to the time you report the loss to us.
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