Credit Card Support

Try our new self service options and FAQs to find the right support for your query

Loading

Top FAQs

  • How can I pay my credit card account and what are the time frames?

    Paying online

    To pay online, login to 365 online and go to Manage Payees. You can then add a payee (bill). Enter the details below to add your payee:

    • BIC (Optional): BOFIIE2D
    • IBAN: IE46BOFI90153899943016
    • Reference: you must add the FULL card number which appears on the front of your card

    All payments take 24 hours (excluding non-working days) to reach your credit card account.

    How to add a payee

    Payment by direct debit

    You can take the worry out of paying your bill by setting up a direct debit for one of the following:

    • The monthly minimum of amount, 2.5%
    • A fixed percentage of the outstanding balance
    • The entire outstanding amount

    Complete and return the direct debit mandate form to the address on the form.

    Paying by cash in any of our branches

    You can pay by cash in any of our branches using a Lodgement ATM. Cash payments made in our branches will be added to your credit card account on the same day.

    Please always allow enough time for your credit card to receive your payment by the due date on your statement.
    Was this helpful?
  • I plan to travel abroad, what should I do?

    If you plan to travel abroad with your credit card, let us know. You can do this quickly and simply on CardCare or 365 online.

    Using Card Care

    1. Go to the Services option
    2. Select Overseas Travel
    3. Enter only one location

    When visiting multiple locations, enter the first location only. Update Card Care when you leave that location for your next destination.

    Using 365 online

    Let us know if you are travelling with credit or debit cards using 365 online.

    Was this helpful?
  • Tips for travelling abroad

    24 - hour helpline for lost and stolen cards

    Abroad: +353 56 7757007

    ROI: 1890 706 706

    Bring these numbers with you when travelling. Save them on your phone or write them down somewhere separate from where you normally store your card.

    Remember, thieves work quickly - so should you. If you lose your Bank of Ireland credit card, or if it is stolen, please tell us IMMEDIATELY. Otherwise, you will be liable for any losses incurred up to the time you do actually report the loss to us.

    Pay in the local currency to avoid unknown charges

    Charges and exchange rates applied by retailers are typically higher and can vary.

    The exchange rate used will be determined by the Visa or MasterCard scheme on the banking day we take it from your account. Go to the Visa or MasterCard websites to check the approximate exchange rates that will be applied. A cross border handling fee of 2.25% is applied by us to all non-euro purchases.

    Was this helpful?
  • Will I be charged for using my credit card abroad?

    Purchases

    Eurozone Outside Eurozone
    Cross border handling fee None 2.25%
    Cash withdrawals Greater of €2.54 or 1.5% Greater of €2.54 or 1.5%

    ATM withdrawal limits

    The maximum daily withdrawal limits (below) depend on the type of ATM you use and the country you are in:

    ATM Chip & Pin Non Chip & Pin
    Maximum Daily Limit €700 €300

    You will be charged a cash withdrawal fee unless your credit card account is in credit when the transaction hits your account or has a zero balance after the transaction is completed.

    Was this helpful?
  • How can I increase or decrease the limit on my credit card?

    You can apply to increase or decrease the limit on your credit card using Card Care:

    1. Choose Services option
    2. Select Request a Credit Limit Change

    You can also apply to increase or decrease your limit by calling us on 1890 251 251.

    Please note: we can only take requests from the principal cardholder.

    Credit limit increases are subject to terms and conditions.

    You cannot reduce your credit limit below your current balance.
    Was this helpful?
  • How do I apply for a Bank of Ireland credit card?

    You can apply online, over the phone or in your branch.

    Apply Online

    Visit the Credit Cards section on BOI.com where you can:

    • Get an overview of all Credit Cards,
    • Choose to Find out more about specific products, and
    • Apply directly online.

    Over the Phone

    Our lending team is ready to take your call on 0818 200 334

    In your branch

    Make an appointment to meet with a dedicated lending adviser in a branch. We will get back to you within 24 hours and arrange a time.

    Need help finding your nearest Bank of Ireland branch?

    Was this helpful?
  • Credit Card protection tips

    As a valued Bank of Ireland credit card customer, we want to protect you from fraud. Please see the Credit Card Protection Tips brochure below with some practical advice on how to protect your credit card. For your account security, we may decline certain transactions that could pose a risk of fraud, so it’s important to make sure your contact details are up to date.

    Credit Card Protection Tips Brochure

    Was this helpful?
  • How do I check my balance and view transactions?

    You have two online options: Card Care and 365 Online.

    Card Care

    Card Care is our online service for your Credit Card. There you can view real-time transactions and balances, including pending transactions.

    You can also set up a payment (either 2.5% or 100%) to your card on Card Care.

    365 online

    By adding your credit card to your 365 online profile you can quickly view your balance, payment due date and full transaction history at the click of a button.

    To make payments to your card you can add your card as a payee.

    Was this helpful?
  • Credit Card Rates for existing products (which can no longer be opened by new customers)

    Click here for Credit Card Rates for existing products (which can no longer be opened by new customers)

    Was this helpful?
  • How can I report a lost or stolen card?

    Contact our 24 hour Lost/Stolen Department:

    Republic of Ireland 1890 706 706
    Great Britain/Northern Ireland 0345 309 8099
    Outside these locations +353 567 757 007

    We will cancel your lost or stolen card and have the new card issued to your address on file within 5-7 working days.

    Please let us know immediately if you discover your card is lost or stolen. Otherwise, you’ll be liable for any losses up to the time you report the loss to us.
    Was this helpful?
  • Message to all credit card Card Protection Insurance customers

    Card Protection (CP) provided by Homecare Insurance Ltd, a subsidiary of CPPGroup plc, is an optional insurance policy which offers protection to policyholders in the event of card loss or fraud. Bank of Ireland previously offered this product to its credit card customers.

    At the request of the Central Bank of Ireland, Bank of Ireland and Homecare Insurance Limited agreed to participate voluntarily in a redress scheme for Bank of Ireland customers who purchased Card Protection insurance before the 1st of August 2011(the “Redress Scheme”). Eligible customers were given the opportunity to claim a refund of Card Protection premiums paid since the introduction of the Consumer Protection Code on the 1st of August 2006.

    The Redress Scheme has now closed. Any customers who wish to claim a refund of premiums can do so by contacting Homecare Insurance Limited’s information line 1800 646 518 or writing to them at:

    The Policy Review Team

    Homecare Insurance Limited

    Holgate Park

    York

    YO26 4GA

    Bank of Ireland no longer offers this product and does not administer the Card Protection policy. Should you have any questions regarding your Policy we recommend you talk to the insurer directly via Homecare Insurance Limited’s information line - 1800 646 518.

    Was this helpful?

Ways we can help