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Ways to Contact us

For account specific questions, please log into 365 online and use our Online Service Desk.
You can ask us any general questions via Twitter @talktoBOI 24/7.  We answer tweets in 15 minutes or less.
If you don’t have a Twitter account, you can send us general queries using the email form on this page. We will respond to you within 3 working days.

For general queries, you can email us at contactus@boi.com. We will respond to you within 3 working days. For security reasons, we are unable to answer account specific queries. For account specific queries, please use our 'Online Service Desk', which you can access through www.365online.com.

For complaints, please follow our Customer Complaints Process.

 

Credit Card Services

 

Top Credit Card FAQs

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Credit Card Services

Contact Details Availability

RoI

Tel: 1890 251 251

 

GB & NI

Tel: 0345 309 8099

 

Outside these locations

Tel: +353 56775 7303

Mon-Fri Saturday Sunday/Bank Hols

8am-

8pm

8am-

6pm

10am-

5pm

Online Security & 24 hours Lost or Stolen Helpline

 

Top FAQs 

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Online Security             

Contact Details                                 

Email Fraud         

365security@boi.com                          

24hr Lost or Stolen Helpline

Contact Details Availability

RoI

Tel: 1890 706 706

 

GB & NI

Tel: 0345 309 8099

 

Outside these locations

Tel: +353 56775 7007

Mon-Fri Saturday Sunday/Bank Hols

24 hrs

24 hrs

24hrs

Bank of Ireland Direct - Online & Phone Banking

 

Top five 365 Phone & Digital  Banking FAQs

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Online & Phone Banking

Contact Details Availability

RoI

Tel: 0818 200 365

 

GB & NI

Tel: 03457 365 555

 

Landline(ROI) or Abroad

Tel: +353 1 404 4000

Mon-Fri Saturday Sunday/Bank Hols

8am-

Midnight

9am-

6pm

9am-

6pm

Mortgages

 

Mortgage FAQs 

Mortgages

For New Mortgage Business:

If you would like to speak to one of our Mobile Mortgage Managers Click Here

If you would prefer to go to your local Bank of Ireland Branch, arrange an appointment online  Click Here

For Existing Mortgage Customers:

If you have a query on your existing mortgage account please call 01-6113333

Group Corporate Communications

 

Group Corporate Communications

Available Monday- Friday 9am- 5pm

Contact Details

Head of Group Communications

Pat Farrell

Pat.Farrell@boi.com

Tel: +353 (0)76 623 4770

Mob: +353 (0)87 222 5656

 

Media Relations Manager

Anne Mathews

anne.mathews@boi.com

Tel: +353 (0)76 6234771

Mob: +353 (0)87 246 0358

 

UK Communications

Sara Holland

sara.holland@boi.com

Tel: +44 (0) 20 3201 6117

Mob: +44 (0) 7831 718436

 

RoI Consumer Media Relations Manager

Mary Brennan

Mary_C.Brennan@boi.com

Tel: +353 (0)76 6234781

Mob: +353 (0)87 2833646

Investor Relations

 

Investor Relations Contact Details

Available Monday- Friday 9am- 5pm

Contact Details

Group Investor Relations play a critical role in managing the flow of accurate financial information between Bank of Ireland and the Investment community while proactively growing and developing new and existing relationships with key market participants.

If you need further information or have any feedback or comments, please contact us at investor.relations@boi.com.

Mark Spain
DIRECTOR OF GROUP INVESTOR RELATIONS

 

Barry McLoughlin
HEAD OF MARKETS

 

Niall Murphy
HEAD OF DEBT INVESTOR RELATIONS

 

Colin Wallace
INVESTOR RELATIONS MANAGER

Business Units

 

Business Units

Available Monday- Friday 9am- 5pm*

Contact Details

Bank of Ireland Finance- Customer Care

customer@bif.ie

Tel: 1890 664 466

*Available 8:30am- 5:30pm

Bank of Ireland Private Banking Ltd

pbinfo@pb.boi.ie

Tel: +353 1 637 860

 

New Ireland Assurance Company PLC

info@newireland.ie

Tel: +353 1 617 2000

 

Bank of Ireland Life

info@bankofirelandlife.ie

Tel: 1890 309 309

 

BoI Insurance & Investments Ltd

info@boi-ii.com

Tel: (01) 703 9500

 

Corporate Banking

corporate.banking@boi.com

Tel: +353 76 6244400

 

Bank of Ireland Securities Services Ltd

info@boiss.boi.com

Tel: +353 1 670 0300

 

Bank of Ireland First Currency Services

info@boifcs.com

Tel: +44(0) 208814 4468

 

Global Markets Foreign Exchange

askthedealer@boi.com

Tel: + 353 (0) 766 244 330

 

 For more information and contact details on Business Units Click here

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