Help & Support

Most Popular Queries

  • What do I need to open an account with Bank of Ireland?

    Read answer

    We need ID from all customers opening new accounts. This includes photo ID such as your passport or driving licence, and proof of your  address, such as a household bill. If you phone your branch before you call in we can tell you what you need to bring. 

    If you do not live in the Republic of Ireland you will also need to provide a character reference and financial history from your own bank.

  • What do I do if my debit, ATM or credit card is lost or stolen?

    Read answer

    Contact our 24 hour customer service:

    Republic of Ireland:                       1890 706 706

    Great Britain/ Northern Ireland:   0845 309 8099

    Outside these locations:              +353 567 757 007

  • What is a BIC (Bank Identifier Code) or SWIFT address and where can I locate it?

    Read answer

    A BIC (Bank Identifier Code) is the SWIFT Address assigned to a bank in order to send automated payments quickly and accurately to the banks concerned. It uniquely identifies the name and country, (and sometimes the branch) of the bank involved. BICs are often called SWIFT Codes and can be either 8 or 11 characters long. Your BIC can be found on the top right corner of your account statement.

    Bank of Ireland’s BIC is BOFIIE2D.

  • What is an (IBAN) International Bank Account Number and where can I locate it?

    Read answer

    An IBAN (International Bank Account Number) is used internationally to uniquely identify the sort code and account number of a customer at a financial institution. While IBAN’s are predominantly used in Europe, the following countries also use IBAN’s – Bahrain, Israel, Kuwait, Lebanon, Saudi Arabia & Turkey. The IBAN’s of each country differs, they may be longer or shorter depending upon local numbering standards.

    You can now find your IBAN and BIC details on 365 online.

    You can also find your IBAN printed on the top right hand corner of your current account statement.

    If you have your account details to hand you can generate your IBAN here.

    If you have an IBAN of a Non Bank of Ireland account, you can verify it here.

  • How can I change the address on my account?

    Read answer

    Personal customer with a sole account or joint account 

    If you are registered for 365 online and your mobile phone can receive security codes, you can request this online through the ‘Online Service Desk’. Once submitted you will receive an email from the Bank asking for proof of your new address, the email you receive will include detailed instructions of the next steps required to finalise your change of address. 

    • If you are not registered for 365 online (personal customers), You may print off and fill in the ‘change of details’ form and send the completed form and proof of your new address to: PO Box 365, Dublin 18. Acceptable documents are outlined on the ‘change of details’ form. It will take three to seven working days to update our records. 
    • If you would like to register for Banking 365 (personal customers)  Call us on 1890 365 500 to speak to the Activation Team. You will need your BOI Current Account number. (Please note - you must have an active Current Account with Bank of Ireland in order to register for Digital Banking) 

    Alternatively you can register for 365 Phone and Online Banking by filling in the Online Registration Form here.

    If you are a business customer in the Republic of Ireland, please contact the business advisor in your branch.

  • Do I need to notify the bank before I travel abroad and why?

    Read answer

    We would always recommend notifying us if you plan to use your card abroad to ensure continued use while abroad. 365 online customers can submit a Credit Card Travel Notification via the Online Service Desk area of 365. 

  • What should I do if I suspect that I have received a fraudulent email claiming to be from Bank of Ireland?

    Read answer

    Bank of Ireland does not send emails or text messages requesting customers to confirm any account or password information. We also do not send emails advising to fix your account by clicking on a resolution link. If you have received an email claiming to be from us, please do not click on any links contained on the email.

    Emails of this sort can be forwarded to 365security@boi.com.

    If you have clicked on any links on the email, your computer may be compromised and we strongly recommend you run anti-virus software on your computer and do not access any online banking until your software confirms if your computer is clear from viruses.

    We strongly advise contacting Banking 365 on 0818 365 365 if ROI customer or 0345 736 5555 if NI/GB customer as soon as possible to have your 365 PIN changed and to discuss if you need to have your bank cards cancelled, this would depend on what information has been entered on fraudulent website/link.

  • What are the opening hours for my nearest Bank of Ireland branch?

    Read answer

    Simply type in your nearest branch on Google followed by 'opening hours' and these details will appear on the right hand side of the Google search results.

    or

    Please use our branch locator tool.

  • How can I contact Bank of Ireland from abroad?

    Read answer

    To contact card services from abroad, please call:                          +353 56 775 7747.

    To report a lost or stolen credit card from abroad please call:       +353 56 775 7007.

    To contact Banking 365 from abroad, please call:                            +353 1 404 4000.

    There are other options if you are unable to call:

    For general queries you can also contact us through our social media channels;

    For account specific queries 365 online customers  can contact us via the “Ask a Question” form found within the Online Service Desk area of 365. If you are not registered for 365 online you can do so on here.

  • I do not recognise a transaction on my account, what do I do?

    Read answer

    The description on a debit card transaction will appear as DEBIT CARD until the retailer processes the transaction in full. After this, the description will change with more information. If after this updates you still do not recognise the transaction or are concerned, please let us know and we can advise you on what needs to be done and can also arrange a cancellation of your card if necessary.

    Please note: SEPA Direct Debits will update with the company name the following day after they are deducted from your account.  

  • Can I order foreign currency or coins online?

    Read answer

    Yes you can. 

    Foreign exchange order form - click here 

    Coin ordering form - click here

If you can't find the answer to your question, why not contact us via Twitter or email below.

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