Policies Underwritten by AIG Europe S.A. before 10th September 2020
Travel insurance policies originally purchased prior to 10th September 2020 through Bank of Ireland Insurance Services are underwritten by AIG Europe S.A. (“AIG”).1 From 10th September 2020 we have changed our travel insurance provider to Chubb European Group SE (“Chubb”). Existing policies underwritten by AIG will continue to be supported through to the policy expiry. Simply click here to Get a Quote.
Our up to date Terms of Business are located below and if you would like any further information relating your existing AIG cover please contact any member of our Customer Service Team on 1800 303 102.
How to make a claim
Contact AIG Europe Limited
For any online queries please contact AIG Europe on 1800 303 102
How to contact us
Bank of Ireland Insurance Services Limited and our insurance partners do everything possible to ensure that you receive the highest standard of service.
If you wish to make a complaint you may do so by writing to Bank of Ireland Insurance Services Complaints Manager, New Century House, IFSC, Dublin 1, Telephone 1890 604 604.
If you wish to make a complaint regarding the insurance product, you can contact Customer Complaints Officer, AIG Europe Insurance Ireland Limited, AIG House, Merrion Road, Dublin 4. Telephone: (01) 261 1540.
In the event that you are not satisfied with the response, you can refer the matter to the Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Lo-call 1890 88 20 90.
Detailed FAQs applicable to travel products underwritten by AIG Europe S.A. are available by following the link in the repurchase quotation issued by AIG.