Travel Insurance

Flexible travel insurance arranged by Bank of Ireland Insurance Services that suits your budget and individual needs.

Multi Trip and Single Trip Holiday Travel Insurance options available.

PLEASE READ: IMPORTANT INFORMATION
Effective from the 10th September 2020 Bank of Ireland Insurance Services Travel Insurance Underwriter has changed our travel insurance provider to Chubb European Group SE for all new quotes and policies.
PLEASE READ: IMPORTANT INFORMATION – TRAVELLING ABROAD
Click here for further information if you have purchased a policy on or after 10th September with Chubb European Group SE.
PLEASE READ: IMPORTANT INFORMATION ABOUT COVID-19
Click here if you have purchased a policy on or after 10th September with Chubb European Group SE.
Click here if you are an existing policyholder with AIG.
Get a Quote Login

Policies Underwritten by AIG Europe S.A. before 10th September 2020


  • WARNING: IMPORTANT INFORMATION ABOUT COVID-19

    WARNING: IMPORTANT INFORMATION ABOUT COVID-19

    Contact Information:

    New Customers in order to get a quote you will find us by clicking here, or for queries on new or existing policies contact our travel insurance partner AIG Europe S.A. on 1800 303 102.

    If you need to make a claim, you can contact AIG Claims Services on (01) 261 1540. Our phone lines are open from 9am-5pm, Monday to Friday.

    To ensure that we are dealing with the most urgent customer queries at this time of high call volumes, only claims submitted within 30 days of intended travel date will be processed at present. If you are due to travel more than 30 days in the future, we would ask that you call back within 30 days of your intended travel date.

    COVID-19 Cover Guidelines

    Elements of your Travel insurance cover, arranged by Bank of Ireland Insurance Services and underwritten by AIG Europe S.A., will be influenced by the Security Status allocated to individual Countries by the Irish Department of Foreign Affairs (DFA) and it’s important that you check this before booking a trip or travelling to any destination at https://www.dfa.ie/travel/travel-advice/

    Cancellation

    • Cover operates provided that the DFA allocates a security status of ‘Avoid non-essential travel’ or ‘Do not travel’ to your intended destination, after you purchased your travel insurance policy and after you booked your trip.
    • You will not be covered for cancellation or any other claims arising from the coronavirus outbreak if DFA had already allocated an ‘Avoid non-essential travel’ or ‘Do not travel’ Security Status to your intended destination at the time you booked your trip or took out your insurance.
    • You will also not be covered for cancellation if you decide not to travel because the DFA has allocated a security status of ‘Normal precautions’ or ‘High degree of caution’ to your intended destination prior to your date of travel.

    Medical Expenses

    • Medical Expenses resulting from the coronavirus will be covered whilst abroad provided that the DFA had allocated a security status of ‘Normal precautions’ or ‘High degree of caution’ to the intended destination prior to booking the trip and prior to departure.
    • No cover will apply under this heading if the destination country had a security status of ‘Avoid non-essential travel’ or ‘Do not travel’ prior to a customer travelling.

    All claims submitted will be assessed in line with the terms, conditions and exclusions detailed in the policy wording. Please consult with your transport and accommodation provider to see if you are entitled to any refund under their cancellation policy.

    Please contact any member of our Customer Service Team on 1800 303 102 for further information.

 

Important Information

Travel insurance policies originally purchased prior to 10th September 2020 through Bank of Ireland Insurance Services are underwritten by AIG Europe S.A. (“AIG”).1 From 10th September 2020 we have changed our travel insurance provider to Chubb European Group SE (“Chubb”). Existing policies underwritten by AIG will continue to be supported through to the policy expiry. Simply click here to Get a Quote.

Our up to date Terms of Business are located below and if you would like any further information relating your existing AIG cover please contact any member of our Customer Service Team on 1800 303 102.

How to make a claim

Contact AIG Europe Limited

For any online queries please contact AIG Europe on 1800 303 102

How to claim

If you need to make a claim, you can obtain a form from AIG Europe
OSG Travel Claims,
AIG House, Merrion Hall
Strand Road, Dublin 4
Telephone: (01) 261 1540

How to contact us

Bank of Ireland Insurance Services Limited and our insurance partners do everything possible to ensure that you receive the highest standard of service.

If you wish to make a complaint you may do so by writing to Bank of Ireland Insurance Services Complaints Manager, New Century House, IFSC, Dublin 1, Telephone 1890 604 604.

If you wish to make a complaint regarding the insurance product, you can contact Customer Complaints Officer, AIG Europe Insurance Ireland Limited, AIG House, Merrion Road, Dublin 4. Telephone: (01) 261 1540.

In the event that you are not satisfied with the response, you can refer the matter to the Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Lo-call 1890 88 20 90.

FAQs

Detailed FAQs applicable to travel products underwritten by AIG Europe S.A. are available by following the link in the repurchase quotation issued by AIG.

Important Documents

1 If you are unsure as to who your insurer is please refer to your policy documentation which will clearly state your underwriter.