Watch our short video for tips on how to keep yourself safe online.
- Security at Bank of Ireland 365 online
Keeping customers’ information secure is a top priority for us, but it is also important for you to be mindful of your own security online.
We will never email you requesting your full online login details – please report any suspicious emails or texts to email@example.com
- How we protect your security online
365 online requires the use of a secure browser and is protected by a firewall, which forms a barrier between the outside internet and the internal bank network. After a period of inactivity your 365 online session will automatically timeout. To restart your session you must login once again. Further security information is available from the Security footer link on www.365online.com.Log on Register now
- Personal Details
For security reasons you should not write your 365 PIN down or disclose it to any other person. A valid online User ID used in conjunction with the corresponding 365 PIN and password information is accepted as proof of identity and will allow secure access to www.365online.com. Please be aware that email is not a secure medium for transmission of personal data.
The golden rule
We will always ask you for:
- three random digits from your 6-digit 365 PIN – never more, never less
- your full 365 online user ID and
- either your date of birth or the last four digits of your phone number – never both
Remember, we will never ask you for account or security information by email.
- Phone Safety
Telephone fraud is becoming increasingly common. Sometimes fraudsters try to trick you into divulging personal and confidential information, including bank account details, over the phone. This is known as ‘Vishing’. The fraudulent text message equivalent to this is known as ‘Smishing’. Fraudsters may claim to be from a reputable organisation or claim that your account has been compromised and that action is required.
Bank of Ireland will never ask you to transfer money to a new account so ignore such calls or texts.
When in doubt about the legitimacy of a call or text claiming to be from Bank of Ireland, report it to firstname.lastname@example.org and do not act on it unless confirmed to be genuine.
- Criminals who have called your landline can stay on the line for up to 5 minutes, even after you have hung up. Wait at least 10 minutes after hanging up. Then, to ensure that the fraudsters has disconnected, call someone you know before using the phone again or use a different line to report the incident to the Bank.
- Sometimes fraudsters make phone calls, claiming to be from a reputable IT organisation, to offer assistance. Never allow a cold caller to take remote access of your computer.
- Never respond to suspicious text messages or click on links contained within. These links may lead to malicious content. Send a screenshot of the suspicious text to email@example.com and then delete it.
For both technical and security purposes, we recommend the following web browsers as minimum standard for use when accessing Bank of Ireland 365 online.
- Microsoft Internet Explorer 7.0
- Firefox 3.0
- Safari 4.01
- Google Chrome
If you need to find out what browser version you have click ‘help’ on the browser’s menu bar and select ‘about …’ to display these details, and the version number.
If you need to upgrade your browser, download the latest version from the appropriate site below, or contact your internet service provider for details:
Browser URL Microsoft Internet Explorer: www.microsoft.com/internetexplorer Mozilla Firefox: www.mozilla.com Apple Safari: www.apple.com/safari Google Chrome: www.google.com/chrome
You can easily enable cookies on your computer depending on which browser you are using. Please refer to your browser’s website for more information.
If you do not accept cookies sent from our web server, you will not be able to access or use the service.
For more information on cookies, click here.