Stay Safe Online

Watch our short video for tips on how to keep yourself safe online.

  • Security at Bank of Ireland 365 online

    Keeping customers’ information secure is a top priority for us, but it is also important for you to be mindful of your own security online.

    We will never email you requesting your full online login details – please report any suspicious emails or texts to 365security@boi.com

  • How we protect your security online

    365 online requires the use of a secure browser and is protected by a firewall, which forms a barrier between the outside internet and the internal bank network. After a period of inactivity your 365 online session will automatically timeout. To restart your session you must login once again. Further security information is available from the Security footer link on www.365online.com.

    Log on Register now
  • Personal Details

    For security reasons you should not write your 365 PIN down or disclose it to any other person. A valid online User ID used in conjunction with the corresponding 365 PIN and password information is accepted as proof of identity and will allow secure access to www.365online.com. Please be aware that email is not a secure medium for transmission of personal data.

    The golden rule

    We will always ask you for:

    • three random digits from your 6-digit 365 PIN – never more, never less
    • your full 365 online user ID and
    • either your date of birth or the last four digits of your phone number – never both

    Remember, we will never ask you for account or security information by email.

  • Phone Safety

    Telephone fraud is becoming increasingly common. Sometimes fraudsters try to trick you into divulging personal and confidential information, including bank account details, over the phone. This is known as ‘Vishing’. The fraudulent text message equivalent to this is known as ‘Smishing’. Fraudsters may claim to be from a reputable organisation or claim that your account has been compromised and that action is required.

    Bank of Ireland will never ask you to transfer money to a new account so ignore such calls or texts.
    When in doubt about the legitimacy of a call or text claiming to be from Bank of Ireland, report it to 365security@boi.com and do not act on it unless confirmed to be genuine.

    Tips:

    • Criminals who have called your landline can stay on the line for up to 5 minutes, even after you have hung up. Wait at least 10 minutes after hanging up. Then, to ensure that the fraudsters has disconnected, call someone you know before using the phone again or use a different line to report the incident to the Bank.
    • Sometimes fraudsters make phone calls, claiming to be from a reputable IT organisation, to offer assistance. Never allow a cold caller to take remote access of your computer.
    • Never respond to suspicious text messages or click on links contained within. These links may lead to malicious content. Send a screenshot of the suspicious text to 365security@boi.com and then delete it.
  • Browsers

    For both technical and security purposes, we recommend the following web browsers as minimum standard for use when accessing Bank of Ireland 365 online.

    • Microsoft Internet Explorer 7.0
    • Firefox 3.0
    • Safari 4.01
    • Google Chrome

    If you need to find out what browser version you have click ‘help’ on the browser’s menu bar and select ‘about …’ to display these details, and the version number.

    If you need to upgrade your browser, download the latest version from the appropriate site below, or contact your internet service provider for details:

    Browser URL
    Microsoft Internet Explorer: www.microsoft.com/internetexplorer
    Mozilla Firefox: www.mozilla.com
    Apple Safari: www.apple.com/safari
    Google Chrome: www.google.com/chrome
  • Cookies

    What is a cookie and how do Bank of Ireland use cookies?

    A cookie is a small file created by a website that stores information on your computer, such as your preferences when visiting and returning to that site. Bank of Ireland 365 online uses cookies as a means of storing and retrieving your preferences each time you visit. Make sure that the option to allow sites to set cookies on your computer is enabled in order to use Bank of Ireland 365 online.

    You can easily enable cookies on your computer depending on which browser you are using. Please refer to your browser’s website for more information.

    If you do not accept cookies sent from our web server, you will not be able to access or use the service.

    For more information on cookies, click here.