Microsoft ended support for Windows XP in 2014 and no longer provide technical support or security updates for it.

What does this mean?
Software programmes or websites you access on a Personal Computer (PC) running Windows XP (or an early version of Internet Explorer) are not protected with the latest security technologies.

How will that affect you?
From 1st September 2019, customers using Windows XP will no longer be able to log on to 365 online.

What do you need to do?
You will need to update your Microsoft Windows operating system to access 365 online banking. This will help make sure that you and your data are safe and you can continue to enjoy all the features and benefits of online banking

Alternative ways to access 365 online:

You will be able to access 365 online using:

  • a computer running a newer version of Microsoft’s operating system, (Vista, Windows, 7, 8, 8.1 or 10).
  • Bank of Ireland’s Mobile and Tablet apps.
  • the internet browser that is available on your Mobile and Tablet device.
  • each Bank of Ireland Branch has a kiosk which you can use to access 365 online.

Accessing paper statements:

You can switch on paper statements by logging into 365 online.

  • Click on ‘Manage Accounts’
  • Click on ‘Manage Statements’
  • Click the + icon beside ‘Statement Delivery Preferences’
  • Use the drop down menus to select ‘eStatement and paper’ option for your account(s)
  • Click continue when you have finished

We will post your statements directly to the account address we have on record for you.

Where can I find out more?

Bank of Ireland is not in a position to recommend any particular PC operating system. You could contact your original PC provider or a local PC stockist for more information on how to upgrade your operating system.

If you have any further queries please do not hesitate to contact our Customer Service team:

Customers in ROI: 0818 365 365 or 01 404 4000

Customers in NI/GB: on 0345 7365 5551 and opening hours Mon-Fri 8am-8pm Sat 8am-5pm and closed on Sundays, Bank holidays 10am-5pm.

1 Calls may be recorded, monitored and used for training and compliance purposes. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Call costs may vary dependent upon your service provider