Welcome to Your 365 Online support!

Find answers to the most commonly asked 365 questions.

Loading

Top FAQs

  • I have trouble logging in.

    If you are having trouble logging in please see the below troubleshooting guide:

    1. To confirm you are using the correct User ID, text User to 50365 and you will receive an SMS confirming your User ID. This is a free service;
    2. If your PIN is blocked you will be prompted to call us on 0818 200 365;
    3. To confirm your unique password information (step 2 when logging in) call us on 0818 200 365;
    4. Enable cookies on your browser – accessible through your internet browser settings.

    Note – If you have not yet registered for 365 Online and would like to register click here.

    Was this helpful?
  • How do I add a payee?

    365 Online

    To add a Payee on Banking 365 online, please log in and follow these simple steps:

    1. Click Money Transfer on the menu on the left hand side;
    2. Choose Add a Payee from the menu;
    3. Choose the type of Payee - Bill, SEPA, or International;
    4. Choose the security code delivery method – SMS or Post;
    5. Enter Payee account details and click continue;
    6. Enter the 3 requested digits of your 6 digit PIN.
    Your Payee will remain inactive until you activate it using the security code.

    Mobile App

    To add a Payee using the Banking 365 Mobile App, please log in and follow these simple steps:

    1. Tap More on the bottom right of the screen;
    2. Choose Manage Payees;
    3. Choose the type of Payee – Add New Bill or Add New Person;
    4. Enter Payee account details and tap continue;
    5. Enter 3 requested digits of your 6 digit PIN.
    Your payee will remain inactive until you activate it using the security code. This code is sent by SMS.

    Tablet App

    To add a Payee using the Tablet App please log in and follow these simple steps:

    1. Tap the menu button on the top left;
    2. Choose Manage Payees;
    3. Choose Add a Payee from the menu;
    4. Choose the type of Payee - Bill, SEPA, or International;
    5. Choose the security code delivery method – SMS or Post;
    6. Enter Payee account details and tap continue;
    7. Enter 3 requested digits of your 6 digit PIN.
    Your Payee will remain inactive until you activate it using the security code.
    Was this helpful?
  • What are BIC and IBAN, and where can I find them?

    An IBAN is an International Bank Account Number. It is unique to your account.

    A BIC is a Bank Identifier Code. It is unique to your Bank.

    The combination of your BIC and IBAN enable you to make and receive payments internationally or within Ireland.

    You can locate your BIC and IBAN by:

    1. Logging into 365 Online;
    2. Expanding the Alt text symbol on the homepage.

    You can also find both your BIC and IBAN on an eStatement/Paper Statement or you can also use our IBAN Calculator.

    Was this helpful?
  • What is ‘Ask a Question’?

    If you still need help resolving your query, we are happy to help. To ‘Ask a Question’ please log into 365 Online on a browser and follow these simple steps:

    1. Click Alt text just below the quick transfer box on your home screen;
    2. Choose Ask a Question from the Drop down menu and click Go;
    3. Choose the account / policy you have a query on and type in the subject;
    4. Type your query into the Message box. What you type here is up to you!
    5. Click on Send to submit.

    Note - We will endeavor to answer your queries within 2 working days. You will see our reply in your ‘Inbox’ in the ‘Service Desk’. You can review your past 12 months of queries in your ‘Sent Items’.

    Was this helpful?
  • SEPA Direct Debits: View, cancel or amend.

    Viewing your Direct Debits

    You may find Direct Debits on your accounts by following the steps below:

    1. Log into 365 Online
    2. Click Statements
    3. Under Recent Transactions choose Account from dropdown menu
    4. Click Advanced
    5. Select Month from 2nd drop down menu or enter date range
    6. Select Direct Debits/Credit from Show dropdown menu and click Go

    You can identify SEPA Direct Debits as ending in '…SEPA DD' and will show more details by clicking the next to it.

    Regular debits may leave your account other than SEPA Direct Debits i.e. using a Standing order or Debit card. If you need help identifying these why not Ask Question within the 365 Service Desk.

    Cancelling a Direct Debit (ROI only)

    To cancel a SEPA Direct Debit:

    • Click the next to the direct debit
    • Then click button
    • Follow the steps requested to confirm cancellation.

    Amendments

    For a full list of SEPA Services:

    • Click Manage Accounts from 365 homepage
    • Select Direct Debit Services
    Was this helpful?
  • How do I log in to 365 Online?

    Once registered for the service you can access 365 Online in 4 simple steps:

    1. Access www.365online.com;
    2. Enter your User ID (given when registering for the service);
    3. Enter your unique password information and click continue;
    4. Finally, Enter the 3 requested digits of your 365 6 digit PIN.

    Note - To register for 365 Online click here.

    Was this helpful?
  • How do I transfer on 365 Online?

    To make a transfer to another account you must first add a Payee and activate the Payee on 365 Online then you can follow these simple steps when logged in to make your first payment:

    1. Click Money Transfer on the left hand menu;
    2. Choose the type of transfer - Bill/SEPA/International/Own accounts;
    3. Choose the account to transfer from and click continue;
    4. Choose the account to transfer to;
    5. Enter the amount and amend the reference (if required) and click continue;
    6. Enter the 3 requested digits of your 6 digit 365 PIN.
    A confirmation screen will appear giving you an opportunity to print this information; you may also save as a PDF.
    Transfer cut-off times are as follows:
    Cut-off time for ROI 3:30pm
    Cut-off time for UK 4:30pm
    Was this helpful?
  • What are eStatements and how can I view them?

    An eStatement is an electronic version of your paper statement. It contains all the same information as the paper version. To view your eStatements, simply log into 365 online and follow these steps:

    1. Click Statements on the left hand menu.
    2. Click Statements and Documents.
    3. Choose the account whose statements you want to see.
    4. Choose your statement from the list.

    You can view eStatements on tablet banking under Statements. The mobile app does not support eStatements.

    You automatically have access to eStatements when you register for 365 Online and there is no need to sign up to this free service.
    Was this helpful?

Ways we can help