Social Media

Find out more about our social media channels - with a dedicated social media team that has been trained specifically to interact with customers across the three social media channels where speed of response and access will provide customers with quality customer service.

Boards.ie

NEVER POST PERSONAL FINANCIAL INFORMATION ONTO BOARDS.IE – IT IS A PUBLIC FORUM READ BY OVER 2 MILLION PEOPLE PER MONTH. You will never be asked for account information by any member of staff, either on the forum, or via PM.

A representative from Bank of Ireland’s Social Media team are available on our forum between 9am-6pm Monday to Friday and from 8am-1pm on Saturdays to answer your questions and queries and listen to your feedback.

Outside of these hours and at weekendsor Bank Holidays, if you need help and support, you can contact our customer service support team at 0818 365 365 Monday to Friday (8am – 12 midnight) and Saturdays, Sundays and Bank Holidays (9am – 6pm).

Boards thread
  • Why is Bank of Ireland on Boards.ie?
    We are here to listen and to help, wherever possible, with your banking queries.

    The purpose of this “Talk To” forum is to help Bank of Ireland customers with any customer service queries that they have regarding their day to day banking. We are also happy to assist non-customers should they need information about Bank of Ireland products. We cannot however give advice about a product or service or discuss specific financial needs – where you wish to receive advice regarding any Bank of Ireland product or service, our social media team will be happy to arrange for a financial adviser to contact you directly to discuss your financial needs.

    It’s important to bear in mind that this is an open forum and opinions posted by other users do not represent the views of, or constitute advice from, Bank of Ireland.

    Please note that in order to protect your security, we will not be able to discuss queries that are related to the specifics of your account. If you have a query relating to your account we will take this conversation away from the public domain and resolve your query via private message or a pre-arranged telephone call. You should never publish your account details on this forum or include them in a private message.

  • How long will it take to solve my issue?
    It depends on the nature of your query. We will endeavour to respond to your query as quickly as we can during the hours of 9am and 5pm, Monday to Friday. However, some queries may take longer to resolve as we may need to contact other areas within Bank of Ireland. All posts outside of our working hours will be addressed as soon as we’re back online i.e. the following working days.

    For some queries, we require more information from you so that we can investigate your query. On such occasions and to protect your privacy, we’ll ask you to send us a private message.

    Under the Consumer Protection Code, we cannot formally respond to customer complaints on our Talk to Bank of Ireland forum or any other social media site. If you wish to make a formal complaint, this must be initiated through your local branch, product department or alternatively through our Group Customer Complaints department whose details are available here.

  • What you can expect from us?
    We will always treat your query with respect and privacy. In order to protect your privacy, we will never ask you to disclose your account number or details within a public thread or private message.

    However, in order to ensure that we can resolve your query as quickly as possible, we may, at times, ask for your name and contact details. Where this is required, we will always request that these details are sent to us via private message.

  • What we expect from you?
    Your account information and personal banking details are highly confidential. You should be mindful of the information you publish online and never post your account details on this forum or include them in a private message.

    We expect all forum users to behave in a well-mannered and reasonable way at all times. Personal abuse will not be tolerated. Any comments that are deemed to be abusive will be removed and you may be banned. We would also ask that for privacy reasons, you refrain from using personal names of or information relating to any Bank of Ireland staff member in public threads. We will take any feedback you have on board but the staff name/information will be removed from the public thread.