At Bank of Ireland Group we are committed to ensuring the privacy of your information. We understand that as a customer or visitor using Bank of Ireland Mobile Banking or Bank of Ireland Tablet Banking, the privacy and the security of your information is very important to you. The purpose of our Privacy Policy is to outline Bank of Ireland Group’s practices in this area.

Please note that this Privacy Policy is subject to the Terms and Conditions of Use of Bank of Ireland 365 online. We recommend that you read the Terms and Conditions of Use. If there is a conflict between the Terms and Conditions of Use and this Privacy Policy, the Terms and Conditions of Use shall prevail. Except as otherwise provided, terms used herein and defined in the Terms and Conditions of Use shall have the same meaning that is given to them in the Terms and Conditions of Use.

The contents of this Privacy Policy are subject to change and to being updated without notice from time to time.

The information we collect

As you browse through Bank of Ireland Mobile Banking and Bank of Ireland Tablet Banking, our web server collects information about your visit, not about you personally. We gather and monitor statistics such as:

  • the number of people who visit the apps / website
  • the date and time of visits
  • the number of pages viewed
  • the amount of time spent on the apps / website
  • the most popular sections of the apps /website
  • the approximate location of visitors

This information is anonymous and no attempt is or will be made to identify visitors. So, for example, on a specific day we can identify that our site has forty thousand visitors. However, we know nothing about these visitors in terms of e-mail addresses or any other personal information. In addition, Bank of Ireland Mobile Banking uses cookies that are categorised as performance related and are only used on pre-login screens. These cookies collect 1st part analytics which are completely anonymous. For more information about cookies and how Bank of Ireland use them please see the following page By continuing to use Bank of Ireland Mobile Banking or Bank of Ireland Tablet Banking, you consent to the use of cookies. Information provided as part of your log-in to Bank of IrelandApps / website is not retained once you gain access to the apps / website. Any information gathered in respect of transactions on your accounts is retained by the Bank solely for the purpose of operating your account.

All information provided to us by you will be treated with the utmost confidentiality in accordance with all applicable legislative and regulatory standards. If you ever decide that you no longer wish us to keep or use information or you want the information to be revised or updated, please feel free to contact us. We will remove or amend the information as appropriate in accordance with applicable legislative and regulatory requirements.

Disclosure of information

Bank of Ireland Mobile Banking and Bank of Ireland Tablet Banking will not divulge customer information to a third party unless we have received customer authorisation OR we are required to do so by law.

Security of information

At Bank of Ireland Group, we understand how important the security and confidentiality of your information is to you. Keeping customer information secure is a top priority for Bank of Ireland Group. Our goal is to protect your information on the Internet in the same way as we would over the phone, in a branch or at an ATM. Even so, Bank of Ireland Group cannot guarantee the privacy or confidentiality of information relating to you passing over the Internet.

In accessing Bank of Ireland Mobile Banking or Bank of Ireland Tablet Banking and in availing of any of the services/information available, you accept and are deemed to accept that electronic mail messaging, SMS and Internet communication may not be free from interference by third parties and may not remain confidential. The use by you of Bank of Ireland Mobile Banking or Bank of Ireland Tablet Banking is at your sole risk.

Internet Fraud

A number of banking organisations and their customers have recently been the target of hoax e-mails that are aimed at gathering Internet/account details of the customers. Some of these hoax e-mails have encouraged or facilitated contact with hoax websites or apps that purport to be (but are not) related to the relevant banking organisation. To date the occurrence of such online fraud has not been extensive. However, we would always advise you to be cautious as regards disclosing your personal details. The Bank of Ireland Mobile Banking and Bank of Ireland Tablet Banking Apps will only ever be available to download from the Apple App Store or Google Play.


Some of the pages on this Website contain hypertext links to websites not maintained by Bank of Ireland Group. You are reminded that different terms and conditions of use will apply to you as a user of such websites. In addition such websites may not attain the same privacy standards that Bank of Ireland Group maintains.

No liability

No member of the Bank of Ireland Group or any of its agents or employees accepts any liability for any loss or damage of any nature, including but not limited to loss of profits, goodwill, or any other type of financial or other pecuniary or direct or special indirect or consequential loss howsoever arising whether in negligence or for breach of contract or other duty, arising out of or in relation to the use and/or dissemination of personal information relating to you where such use and/or dissemination of information is done in accordance with this Privacy Policy and the Terms and Conditions of Use (in the event of conflict the Terms and Conditions of Use shall prevail).

What you can do to protect yourself – tips and best practices

  • Never reveal your Bank of Ireland login credentials to anyone. After your initial registration we will never contact you to request your security credentials (PIN and other login details) and we will not ask anyone else to do so on our behalf. If you receive such a request you must not supply your security credentials in any circumstances, and should report such activity to us immediately.
  • Only download Bank of Ireland Apps from official sources (i.e. Apple App Store and Google Play)
  • Lock your phone or tablet keypad when inactive
  • Always logout when you are finished using the service
  • Monitor your accounts and credit card account and your list of online payees on a regular basis to ensure everything is in order. One of the best ways to detect fraudulent activity quickly is by examining your account activity regularly. Check for suspicious money transfers, payments or unauthorised access. If you do find anything suspicious, Report it.