Support Centre

Try our FAQs to find the right support for your query

Investments FAQs

  • What is a variable interest rate?

    A variable interest rate is one that may increase or decrease when interest rates in general change.

    Did this answer your questions?

    Your answer helps us improve our Support Centre
    Thank you for your feedback!
  • What is a fixed interest rate?

    A fixed interest rate stays the same for a set time. It is not affected by changes in interest rates in general.

    Did this answer your questions?

    Your answer helps us improve our Support Centre
    Thank you for your feedback!
  • What is net interest?

    Net interest is the amount of interest paid to you after we have taken off deposit interest retention tax (DIRT).

    Did this answer your questions?

    Your answer helps us improve our Support Centre
    Thank you for your feedback!
  • What is gross interest?

    Gross interest is the amount of interest you earned before we took off deposit interest retention tax (DIRT).

    Did this answer your questions?

    Your answer helps us improve our Support Centre
    Thank you for your feedback!
  • What is EAR and AER?

    EAR stands for ‘equivalent annual rate’ and AER stands for ‘annual equivalent rate’ but they mean the same thing.  They are used to show the full price of interest on an account.  The higher the EAR or AER, the more interest you will earn.

    Did this answer your questions?

    Your answer helps us improve our Support Centre
    Thank you for your feedback!
  • Where can I download the Commission Summary Document?

    Click here to download the I&I PDF.

    Did this answer your questions?

    Your answer helps us improve our Support Centre
    Thank you for your feedback!