Your next step

At Bank of Ireland, we pride ourselves in improving the financial wellbeing of all our customers. At the heart of financial wellbeing is financial inclusion and that means access to banking products and services for all.

Next Step is a supportive video series to guide you on each step to using online banking. Each video includes captions and an Irish Sign Language interpreter

What device are you using?

Chapter 1: Introduction and staying safe online


Introduction



Staying Safe Online Video




These videos have been prepared by Bank of Ireland for information purposes only. There are terms and conditions for 365 online, phone and mobile banking, these are available on www.bankofireland.com. You must be aged 14 years or older to use online, phone and mobile banking.

Chapter 2: Download the banking app


Downloading the banking app for Apple devices



Downloading the banking app for Android phones




These videos have been prepared by Bank of Ireland for information purposes only. There are terms and conditions for 365 online, phone and mobile banking, these are available on www.bankofireland.com. You must be aged 14 years or older to use online, phone and mobile banking.

Chapter 3: Activate, register and use the app


Preparing to call the Online Activation Centre



Making the call to the Online Activation Centre



Registering your device and your first log in



Using the banking app for the first time





These videos have been prepared by Bank of Ireland for information purposes only. There are terms and conditions for 365 online, phone and mobile banking, these are available on www.bankofireland.com. You must be aged 14 years or older to use online, phone and mobile banking.

Chapter 4: Support and help after downloading the app


Support and help after downloading the app





These videos have been prepared by Bank of Ireland for information purposes only. There are terms and conditions for 365 online, phone and mobile banking, these are available on www.bankofireland.com. You must be aged 14 years or older to use online, phone and mobile banking.

Chapter 5: Strong Customer Authentication (SCA), a guide


SCA using a smartphone & banking app



SCA using a computer & banking app



These videos have been prepared by Bank of Ireland for information purposes only. There are terms and conditions for 365 online, phone and mobile banking, these are available on www.bankofireland.com. You must be aged 14 years or older to use online, phone and mobile banking.

Chapter 6: A ‘how to’ guide for day to day use


How to add a payee



How to transfer between accounts



How to send money



How to set up a Standing Order



How to cancel a Standing Order



How to cancel a direct debit



These videos have been prepared by Bank of Ireland for information purposes only. There are terms and conditions for 365 online, phone and mobile banking, these are available on www.bankofireland.com. You must be aged 14 years or older to use online, phone and mobile banking.

1Terms and conditions apply to 365 Online
2Lending criteria, terms and conditions apply. Over 18s only
3Terms & Conditions apply.
4Lending criteria, terms and conditions apply.

UK customers

Please click here for your Next Step supportive video resources.