The claims team will carefully review all the information available to them before they reach a decision about your claim. Bank of Ireland Life have a strong track record in accepting and paying claims.
Our goal is to support customers when they need it most. However, there may be times when we have to make the difficult decision to decline a claim or pay a reduced amount. This can be disappointing, and Bank of Ireland Life will always be open and supportive throughout the process.
If your claim is not accepted in full, this will be clearly explained, and we’ll advise you how to appeal the decision if you feel it should be reviewed. Our claims assessors can discuss the decision and answer any questions you or your representatives may have.
If you’re not happy with a claim decision or a claim appeal and feel there’s more medical or other information that might help, please share it. Once the review is complete, you’ll receive an updated claim decision in writing, along with a full explanation. If you have no further information to provide, you can follow the customer complaints process outlined on this page.