There when it matters most
In 2025 5,815 claims were paid out, providing over €199 million to customers and their families when they needed financial support most.
Behind every claim is a person facing one of life's most difficult moments, whether that's coping with a serious illness, adjusting to a loss, or being unable to work due to ill health. Bank of Ireland Life’s role is to help make that time a little easier by providing the financial protection customers planned for.
In 2025, Bank of Ireland Life paid:
Over €108 million in death claims (more than 98% of death claims paid)
More than €35 million in specified illness claims (more than 89% of specified illness claims paid)
Over €47 million in income protection claims
These figures show a commitment to paying valid claims and delivering on the promises made to customers.
A claims service you can rely on
Making a claim can feel overwhelming, particularly during a difficult time. That's why Bank of Ireland Life’s experienced claims team is committed to providing a compassionate, personal and professional service every step of the way. If you need to make a claim, support is there with:
A simple and efficient claims process
Regular updates throughout your claim
Dedicated claims specialists available to answer your questions
Please note: There are a very small number of claims that are not paid each year. This is because important medical or personal information was not disclosed when cover was taken out, or because the condition claimed for does not meet the policy's specified illness definition.