Why are we making these changes?
Regulations have been introduced that affect all payment service providers. These laws will help fight fraud and make you even more secure when you bank online. The look and feel has changed to match our new mobile app, which means you will have the same experience across online, mobile and tablet banking.
How will this affect you?
We will require extra identification when you log on to 365 online. To help confirm your identity we’ve added two-factor authentication to our security process. This means you will need a “security device” with you, each time you log on to 365 online, or carry out certain transactions for example, make a payment. We recommend you use a smartphone or tablet, but if you don’t have one, you can order a physical security key instead. Check out our guide for further details on setting up a “security device”.
Logging on to 365 online
When you log on to 365 online for the first time, you will be asked to set up your “security device”. The easiest way is to use your smartphone or tablet, but if you don’t have one, you can order a physical security key.
You’ll only need to set up the “security device” once, but you will need to have it with you anytime you use online banking. We will send a notification to your “security device” when you log in or carry out certain transactions.
Need help logging in to 365 online?
Changes to 365 online mean that you now need an extra form of identification to bank online. Following the changes, the first time you visit you’ll notice this screen.
For the most convenient banking experience, we recommend that you download the BoI app soon, from Google Play or the App Store, depending on the type of device you use.
1. First, you’ll be asked to enter your user ID – the one you use today for 365 online banking. You will also be asked to enter your date of birth, followed by 3 random digits from your 6-digit PIN. We will never ask you for all 6 digits.
2. Once you’ve entered those details, we will send a notification to your primary device that has the BoI app on it. For most people, this is their smartphone or tablet. You’ll need to open the app on this device when you see the notification.
3. Click on the notification or open the app. You will see an approval screen asking you to swipe.
If you do not get a notification delivered to your device in step 2 above, open the BoI app on your phone. On the login page, tap Added online security beneath the Continue button. This will bring you to the approval screen in step 3 above. You can then carry on with step 4 below.
4. Swipe the approval screen. This will then show the Approved screen. Tap Done. You should now be able to go back to 365 online on your desktop or laptop and continue securely banking online. Keep your smartphone or tablet to hand when you bank online, as you might need to approve certain activities.
New look and feel
365 online has a new look and feel to match the mobile banking app. The new layout allows you to easily view your accounts and carry out transactions such as making a payment online.
Need more help?
Click here for more information on how to set up the browser for the first time.
If you need more help, check out our help centre or call us on 0818 200 362. Our opening hours for service is 9am to 5pm Monday to Friday and 10am to 4pm Saturday and Sunday. UK customers call 0345 7 365 555. Our opening hours for service is 9am to 5pm Monday to Friday.
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