More control with your debit and credit cards. Now that’s handy.

Log in to 365 Online

With these new Banking 365 card management features, it’s easier than ever for you to control your debit and credit cards – through your smartphone or desktop.

  • View card PIN instantly
  • Activate your new debit or credit card for online transactions
  • Freeze/unfreeze your card – handy if you’ve misplaced it
  • Order replacement debit or credit cards without having to call the bank
  • Set up your credit or debit card for Apple Pay
  • Set up your debit card for Google Pay

FAQs

  • PIN

    I have forgotten/lost my PIN, how can I retrieve it?

    Log in to your 365 app or desktop and tap on Cards. Select the card PIN you want to find and tap View card PIN. Your PIN will appear on screen for 10 seconds.

    You are unable to view a card PIN if you have frozen your card, reported it lost or stolen or have yet to activate your card.

    Alternatively, if you need to have your PIN re-issued, please contact our call centre.

    Republic of Ireland customers:

    9am to 5pm Monday to Friday (including bank holidays). Closed Saturday and Sunday.

    Can I change my PIN through the Bank of Ireland app?

    No, you can only change your PIN at a cash machine that offers this service.

    If I change my PIN at the cash machine, is the PIN in my app the new or old one?

    When you set a new PIN, it applies everywhere. Once you log in again to your app, the new PIN is what will be displayed if you tap View card PIN.

  • Lost or stolen

    My card is missing. How do I get a new one?

    Please call our 24-hour service immediately if a card has been lost or stolen.

    Republic of Ireland customers:

    Smart devices lost or stolen

    You should report any lost or stolen smart device to Bank of Ireland when:

    • You use it as a security device for online banking. In other words, you have installed the Bank of Ireland app on the device and have added that device to your profile.
    • You use the smart device as a digital wallet and have added your Bank of Ireland debit or credit card using Google Pay (android devices) or Apple Pay (iOS devices).

    I have ordered a replacement card for one that was lost or stolen. Will this new card have different details?

    Yes. Your new card will have a new card number, CVV and expiry date.

  • Ordering replacement card

    My new card is damaged, how do I order a replacement?

    You can order a replacement for a damaged card through the app or 365 online. Log in and tap on Cards. Select the card you want to replace and tap Replace damaged card.

    *Please note you can only order 1 replacement debit card per month.

    I have ordered a replacement card for one that is damaged. Will the long card number change on a replacement card?

    Debit card
    No, your 16-digit card number will stay the same. However, your CVV and expiry date will change.

    Credit card
    No, your 16-digit card number, CVV and expiry date will stay the same.

    I have ordered a new replacement card, when will it appear in my app?

    Debit card
    The card should appear in your app immediately after you have completed the order. However you will be unable to activate your new card for 24 hours.

    Credit card
    The card should appear in your app immediately after you have completed the order. You can activate the card immediately, however, you will not be able to use the contactless payment feature in the card you’re replacing.

    Why can’t I order another replacement card?

    Debit card
    You cannot order more than one replacement debit card within the same month. If you need to order another replacement card during this time, please contact our call centre for details.

    Credit card
    When a replacement card is available for you, this option will appear in the Cards section.

    Republic of Ireland customers:

    9am to 5pm Monday to Friday (including bank holidays). Closed Saturday and Sunday.

  • Freeze/unfreeze card

    How can I freeze/unfreeze my card?

    Log in to the app or 365 online and tap on Cards. Select the card you want to freeze or unfreeze. Tap On to freeze or Off to unfreeze.

    If I freeze one card, will all cards associated with my profile become frozen?

    No, only the card you have chosen to freeze will become frozen.

    Can I place a temporary freeze on my cards?

    Yes, you can limit the card’s functions whenever you like. Log in to the app or 365 online and tap on Cards. Select the card you want to freeze or unfreeze. Tap On to freeze or Off to unfreeze.

  • Card activation

    Will my new physical card be activated when it arrives?

    No. You’ll need to activate your new physical card. To do this just use the card with your PIN, at a store checkout or at a cash machine.

    Do I still need to activate my physical card once I have activated it online?

    Yes, you do.
    When your card arrives in the post, you can activate it by using it with your PIN, at a store checkout or at a cash machine.
    If you activate the physical card first this also activates the online card automatically.

    Do I need to activate my online card once I have activated my physical card?

    No, if you activate your physical card your online card automatically activates also.

    I have activated my debit card but it does not work. Why not?

    If you activate your debit card between the hours of 11.00pm and 4.00am, it can take up to 5 hours for your card to work.

    Why do I have to manually activate my card?

    This is an extra security measure we added to make sure that your card can’t be used fraudulently during shipping.

  • New cards

    My physical card has not arrived, should I order a new one?

    If your physical card has not arrived after 5-7 working days of ordering, you should contact us and we can order a new one for you.

    Republic of Ireland customers:

    9am to 5pm Monday to Friday (including bank holidays). Closed Saturday and Sunday.

    Will my new card be frozen when it arrives?

    If you placed a freeze on your old card, then yes, your new card will arrive frozen. You must activate and unfreeze this card before it can be used.

    My debit/ credit card expires soon, when will I receive my new one?

    Debit card
    Customer will receive their physical card 4/6 weeks before existing card is due to expire.60 days prior to expiry, you will see your existing card labelled with Nearing Expiry. 30 days prior you will have the option to activate your new renewal card using the app or desktop. By this time you should have received your new physical card in the post. If you activate it, the previous card is immediately cancelled and will stop working.

    Credit card
    60 days prior to expiry, you will see your existing card labelled with a status of Nearing Expiry. This label will appear until the card automatically re-issues 6 weeks before it expires and the new card will appear in the carousel labelled with a status of New card. Shortly after this label will change to Activate card. You will receive the physical card 3-4 weeks before the card expires (last day of the month is when card expires).

    I opened a new account, but I can’t see my card. Why is this?

    Your debit card will appear when your new account is open and active.
    Your credit card will appear when you have registered your card on your 365 profile. Click on the following link to register your new card so it will appear on your profile:
    Add accounts to view online – Bank of Ireland Group Website

    Why doesn’t my physical card work?

    It may be that you have yet to activate it via a cash machine or by completing a card transaction using your PIN, or you have placed a freeze on your card. If neither of these is the case, please contact us.

    Republic of Ireland customers:

    9am to 5pm Monday to Friday (including bank holidays). Closed Saturday and Sunday.

  • Digital wallet (Google/Apple pay)

    When does my digital wallet update when I receive a new card?

    Any cards reported lost or stolen will be updated in your digital wallet once a new card has been ordered.

    Debit card – for a card upgrade (for example Student to graduate), natural renewals (card renewed) / replacement cards, the wallet will be updated on basis of card activation and can take a couple of days to appear.

    Credit card – for a card upgrade (for example Classic to Platinum), natural renewals (card renewed) / replacement cards, the wallet will be updated overnight with the new card number, however if you have already added your card to the Apple wallet then the wallet can still be used.

    Can I use my Google/Apple Pay while I am waiting for my physical card to arrive?

    Yes. If you have added a card to your wallet previously for Apple Pay or Google Pay, this should update with your new card automatically once you’ve ordered the card in the app or through 365 online.
    For new debit cards this can sometimes take a couple of days to appear.

  • Product upgrade

    I see two cards in my app, why?

    Debit card
    If your card is being upgraded, you will see the old card and your newly upgraded card alongside each other in the carousel. Your new card can be activated 7 working days after it appears in your profile. Once you have activated your new card, your old card will no longer be active. This means that you will not see your old card in your app and your physical card will no longer work.

    Credit card
    Once an upgrade has taken place, the new card will appear in the carousel ready to be activated.

    Do my card details change when I upgrade my card?

    Yes. Your new card will have a new card number, CVV and expiry date.

    Why can’t I activate my product upgrade immediately?

    Debit card
    We allow for a 7-day window for your physical product upgrade card to be delivered to your address. This is so that your physical card and your online card can be activated simultaneously. Once the physical card has arrived and the 7-day window is finished, you may activate your card online at a cash machine or by completing a card transaction using your PIN.

    Credit card
    Once your new card appears in the carousel, you can activate it. The existing card in your hand will continue to work for another 30 days while you’re waiting for your new physical card to arrive.

  • Other

    How do I unblock my card?

    If your card is labelled with a Blocked status, please contact us.

    Republic of Ireland customers:

    9am to 5pm Monday to Friday (including bank holidays). Closed Saturday and Sunday.

    My card has expired, however I can still see it on my app?

    Yes you will see your expired debit card in the app/desktop for 3 months after expiry. To order a new card you must contact our call centre.
    If your credit card expires and a new card wasn’t issued then you will only see your expired card. If you require a new card, please contact our call centre.

    Republic of Ireland customers:

    9am to 5pm Monday to Friday (including bank holidays). Closed Saturday and Sunday.

    I have no card on my screen. What should I do?

    If you’ve just opened a new current account it can take 5-7 working days for your debit card to appear in the carousel.
    If you can’t see your credit card, you can add it to the carousel yourself. Log in to your profile, select Services, then under Manage accounts tap Add account or policy to add the credit card.
    If the card still hasn’t appeared after 7 working days you should contact us for more help.

    Republic of Ireland customers:

    9am to 5pm Monday to Friday (including bank holidays). Closed Saturday and Sunday.

    What is a digital card?

    A digital card is a card that can be used for both online and in-store purchases.
    Your digital card can be used to:

    1. Pay in-store using Apple Pay or Google Pay.
    2. Make online purchases.

    If I close my account, when will my cards be deactivated?

    This will happen immediately.