Manage my investment The mynewireland online customer portal lets you easily keep track of your Bank of Ireland Life investment policies with everything you need in one place.Log inRequest a callbackmynewireland - Making it easy to access your policies online.As a Bank of Ireland Life customer, you can access the mynewireland customer portal which allows you to:24/7 access to your policy detailsDownload your policy summaryUpdate your information and make requests easilyTo register, you’ll need:Your Bank of Ireland Life policy number - you can find it on any policy documents you’ve received.Please note: Bank of Ireland Life is a trading name of New Ireland.RegisterContact Bank of Ireland Life Customer Service TeamPhone: 353 (0)1 523 9813Email: info@bankofirelandlife.iePost: Bank of Ireland Life, 87-89 Pembroke Road, Ballsbridge, Dublin 4 D04 X738Understanding Investments FAQ guideInvesting doesn’t have to be complicated. This glossary is here to help you make sense of the words and phrases you may come across when learning about investments. It explains common terms in a clear and simple way, so you can feel more comfortable and confident when reading about funds, investment markets, and your financial options. Whether you’re just getting started or brushing up on the basics, this glossary is a helpful place to begin.Investments FAQ guideFund CentreFund Centre allows you to keep up-to-date with the performance of your chosen investment funds.When in there, you can click on the fund name to be brought to the fund factsheet. The factsheet contains important information on the fund including up-to-date performance and asset split. Performance is updated daily.Fund PerformanceFund PricesKey Information Documents (KIDs)Learn more about the Fund CentreKnow what to expect in your Financial Planning MeetingOur qualified financial consultants will meet you at a time and place that suits you, whether it's face-to-face or online. In that meeting they will help you take control of your finances by:Reviewing your current financial position. They will ask you questions to understand your income, outgoings, assets, liabilities and, most importantly, what your goals and ambitions are for your long-term finances.Creating a personalised financial plan. They will use the information they learned about you and your finances to put together a financial plan tailored to your specific circumstances and stage in life, that you can follow.The Invested Podcast SeriesThis 3-part educational series takes you on a journey from understanding your money, to looking at your goals, and getting a plan to help you achieve the best outcome for you and your familyThe Invested Podcast SeriesCustomer complaints processBank of Ireland Life are committed to providing excellent customer service. If your expectations have not been met or if something isn’t right, please get in contact. Your feedback helps to understand the issues and work with you to fix it. If you’re not happy with any part of the service or products, you can send your complaint to Bank of Ireland Life in the following ways:EmailEmail: complaints@bankofirelandlife.ieEmail Bank of Ireland lifePhoneCall +353 1 703 9537 to speak to a member of the Complaints Management Team.Call +353 1 703 9537WriteWrite to Complaints Management Team, Bank of Ireland Life 87- 89 Pembroke Road, Ballsbridge, Dublin 4, D04 X738