Manage my investment

Our secure online customer portal gives you an easy way to stay on top of your investments. Everything you need is in one place, from checking your policy details and seeing how your funds are performing, to making quick, simple requests whenever it suits you. If you took out your investment through Bank of Ireland, your policy is provided by Bank of Ireland Life, which is also known as New Ireland.



Manage my investment




Customer Portal

If you have taken out an investment policy through Bank of Ireland, you will be aware that the insurer is Bank of Ireland Life. You may be aware that Bank of Ireland Life is a trading name of New Ireland.

New Ireland have developed a new customer portal – ‘mynewireland’ – which you can access as a Bank of Ireland Life customer.

On ‘mynewireland’, you can manage your policy simply and conveniently.

If you are a Bank of Ireland mobile app user, you can already see all your Bank of Ireland Life policy values on the app. But ‘mynewireland’ enables you to manage your policy and make simple requests.

Why register?

By registering and logging into ‘mynewireland’, you can:

  • View your policy details 24/7
  • Download policy summaries
  • Make certain updates, changes and requests easily
  • View and track your fund performance on Fund Centre.

Ready to start?

To register, simply click on the link below. You will need your Bank of Ireland Life policy number to complete the registration. You can find your policy number on any documents you have received in relation to your policy. You will get a confirmation email when your account is set up.

This link will bring you into the “mynewireland login page” for registration.

Register or Login


Contact Bank of Ireland Life Customer Service Team


Customer Encashment Form

If you’re thinking about taking money from your investment, we’re here to make it easy. You can request to withdraw or encash some or all of your investment by completing our simple online encashment form. The form guides you step by step through the process, and once submitted, your request will be reviewed and handled as quickly as possible in line with your policy terms.

You can access the encashment form here:

Customer Encashment Form

Understanding Investments FAQ guide

Investing doesn’t have to be complicated. This glossary is here to help you make sense of the words and phrases you may come across when learning about investments. It explains common terms in a clear and simple way, so you can feel more comfortable and confident when reading about funds, investment markets, and your financial options. Whether you’re just getting started or brushing up on the basics, this glossary is a helpful place to begin.

Investments FAQ guide


illustration of money with an arrow pointing upwards and text reading 'Keep up to date with the latest in markets'.
 


Fund Centre

Our Fund Centre allows you to keep up-to-date with the performance of your chosen investment funds.

When in there, you can click on the fund name to be brought to the fund factsheet. The factsheet contains important information on the fund including up-to-date performance and asset split. Performance is updated daily.



Know what to expect in your Financial Planning Meeting

In Bank of Ireland we have highly experienced financial consultants ready to help you take control of your finances by:

  • Reviewing your current financial position, understanding your income and outgoings, assets and liabilities and most importantly, what your goals and ambitions are for your longer-term finances.
  • Creating a personalised plan tailored to your specific circumstances and stage in life.

We can meet with you at a time and place that best suits you either face to face or digitally.

Know what to expect in your Financial Planning Meeting

In Bank of Ireland we have highly experienced financial consultants ready to help you take control of your finances by:

  • Reviewing your current financial position, understanding your income and outgoings, assets and liabilities and most importantly, what your goals and ambitions are for your longer-term finances.
  • Creating a personalised plan tailored to your specific circumstances and stage in life.

We can meet with you at a time and place that best suits you either face to face or digitally.




Bank of Ireland 'Invested Series' logo.

The Invested Podcast Series

This 3-part educational series takes you on a journey from understanding your money, to looking at your goals, and getting a plan to help you achieve the best outcome for you and your family

 
The Invested Podcast Series


Customer Complaints Process

If your expectations are not met in any way, you can give comments and suggestions to any member of staff. Your comments and suggestions help to improve products and services.

If you’re not happy with any part of the service or products, you can send your complaint to Bank of Ireland Life in the following ways:

By Email

Write to the dedicated email address at complaints@bankofirelandlife.ie

Over the Phone

Phone and speak to a member of the Complaints Management Team on 01 7039537 or +353 1 7039537 from outside ROI.

In Writing

Write to: Complaints Management Team, Bank of Ireland Life 87- 89 Pembroke Road, Ballsbridge, Dublin 4, D04 X738