Manage my pensionThe mynewireland online customer portal lets you easily keep track of your Bank of Ireland Life pension policies with everything you need in one place.Log inRequest a callbackmynewireland - Making it easy to access your policies online.As a Bank of Ireland Life customer, you can access the mynewireland customer portal which allows you to:24/7 access to your policy detailsDownload your policy summaryUpdate your information and make requests easilyTo register, you’ll need:Your Bank of Ireland Life policy number - you can find it on any policy documents you’ve received.Please note: Bank of Ireland Life is a trading name of New Ireland.RegisterComing close to retirementYou can now submit your retirement claim through Ready Retire on mynewireland in just a few quick steps. Throughout your online retirement claim, you’ll be guided from start to finish, saving you time and creating a simple and stress-free experience.On mynewireland you can review your policies, start your claim and upload the required documents. It will then be handed over to your chosen Financial Advisor who will complete the next steps. You can then track the status of your retirement claim, keeping you informed every step of the way.Your Financial Advisor will also be available to guide you through the process and provide advice and support when you need it.Visit www.newireland.ie/mynewireland to sign up or log in to your mynewireland account to access your policy information and start your retirement claim journey.Need Advice?If you have any questions or need advice on your retirement journey, please contact:Email Personal PensionPersonal Pension: Email: retirement@bankofirelandlife.ieretirement@bankofirelandlife.ieEmail Pensions at WorkPensions at Work: Email: groupretirement@newireland.iegroupretirement@newireland.iePhoneOr alternatively call Bank of Ireland Life on 01 703 9500, Monday to Friday from 9am to 5pmCall 01 703 9500Need help with your mynewireland account?If your policy is with Bank of Ireland Life you can email info@bankofirelandlife.ie or call Customer Service Team on 01 703 9500, Monday to Friday from 9am to 5pm.Contact the Personal Pensions TeamPhone: +353 (0)1 511 9202Email: pension@bankofirelandlife.iePost: Personal Pensions Team, Bank of Ireland Life, 87-89 Pembroke Road, Ballsbridge, Dublin 4 D04 X738Annual Benefit StatementEach year you will receive an Annual Benefit Statement that provides important information on how your policy is performing. This statement will include a recent policy value and lists any investment funds attached to the policy. It is recommended that you read this statement and reach out to your Financial Advisor if you have any queries.Fund CentreFund Centre allows you to keep up-to-date with the performance of your chosen investment funds.When in there, you can click on the fund name to be brought to the fund factsheet. The factsheet contains important information on the fund including up-to-date performance and asset split. Performance is updated daily.Fund PerformanceFund PricesKey Information Documents (KIDs)Learn more about the Fund CentreKnow what to expect in your Financial Planning MeetingOur qualified financial consultants will meet you at a time and place that suits you, whether it's face-to-face or online. In that meeting they will help you take control of your finances by:Reviewing your current financial position. They will ask you questions to understand your income, outgoings, assets, liabilities and, most importantly, what your goals and ambitions are for your long-term finances.Creating a personalised financial plan. They will use the information they learned about you and your finances to put together a financial plan tailored to your specific circumstances and stage in life, that you can follow.Listen to our Pension Pot podcast seriesOur Pension Pot podcast series is hosted by industry experts who simplify pensions and help you understand your options. Learn about the great tax advantages, discover the importance of knowing where your pension money goes, and get tips on planning for a fantastic retirement and improving your long-term financial wellbeing.Watch nowCustomer complaints processBank of Ireland Life are committed to providing excellent customer service. If your expectations have not been met or if something isn’t right, please get in contact. Your feedback helps to understand the issues and work with you to fix it. If you’re not happy with any part of the service or products, you can send your complaint to Bank of Ireland Life in the following ways:EmailEmail: complaints@bankofirelandlife.ieEmail Bank of Ireland lifePhoneCall +353 1 703 9537 to speak to a member of the Complaints Management Team.Call +353 1 703 9537WriteWrite to Complaints Management Team, Bank of Ireland Life 87- 89 Pembroke Road, Ballsbridge, Dublin 4, D04 X738