Digital Banking

For iOS go to Settings - Display & Brightness - Appearance, and switch between dark and light.

For Android go to Settings - Display, and switch between dark and light.

You’ll find it in the Personal details tab in the profile section, which is in the top left corner of the homepage. This is now the only route to the Change address feature in the app.

When you install the app on your iPhone, the app requests three permissions. The wordings for these permissions are created by Apple. We cannot customise them. So, to make clear what features we access and what data we collect, here’s a more detailed breakdown of the permissions you will be asked to allow.

1. Why do you want to access my location?

This permission allows us to show you the nearest ATM or branch, based on your location when using the app. It also allows us to send you location-based push notifications.

This does not store your location on your phone, but it does use the phone to pinpoint your location when you select the ATM or branch locator service.

2. Why are you asking me to enable notifications?

This allows us to send you push notifications that improve your interactions with us. Push notifications also share important info with you about your banking actions. Confirming whether a card payment or a direct debit was made or rejected is an example of this. When you download or upgrade the mobile banking app we’ll ask you to allow these notifications.

3. Why do you want to access my contacts?

Having access to your contacts means that Zippay can be used to make or receive payments and split bills with others who use Zippay.

Allowing access also means that you can share your BIC and IBAN in a text to any contact on your phone.

Bank of Ireland does not have access to your contacts or call details.

Questions?

If you have any questions about these permissions, get in touch.

Email: mobilebanking@boi.com.

Call: 0818 365 365 or 01 404 4000.

We are available from 9am-6pm, Monday to Friday, 9am-5pm on bank holidays, 10am-2pm on Saturday, and closed on Sunday.

For more information about our privacy practices, take a look at our Privacy Statement.

When you install the app on your Android phone, you’re shown a list of permissions that the app requests. The wordings for these permissions are created by Google. We cannot customise them So, to make clear what features we access and what data we collect, here’s a more detailed breakdown of the permissions you will be asked to allow.

Click on any of the permissions to link to Google’s official documentation for that permission.

Contacts

• Read your contacts

Why do you want to access my contacts?

Having access to your contacts means that Zippay can be used to make or receive payments and split bills with others who use Zippay.

Allowing access also means that you can share your BIC and IBAN in a text to any contact on your phone.

Bank of Ireland does not have access to your contacts or call details. The mobile banking app will not access your contacts unless you select the address book icon.

Location

• Access extra location provider commands

• Approximate location (network-based)

• Precise location (GPS and network-based)

Why do you want to access my location?

This permission allows us to show you the nearest ATM or branch, based on your location when using the app. It also allows us to send you location-based push notifications.

This does not store your location on your phone, but it does use the phone to pinpoint your location when you select the ATM or branch locator service.

Photos/Media/Files

Log in to the app and go to the profile section. Depending on the type of device you are using, you should see a section called one of the following:

• Biometric login or Fingerprint or Face recognition (for Android)

• Touch ID or Face ID (for iPhone)

Tap on this section, then tap again to enable biometric login.

Important: If there is more than one 365 profile registered on your mobile phone, you cannot use biometrics. The feature is disabled as a security precaution, to protect customers’ profiles and accounts. Biometric login using face or fingerprint cannot be enabled on rooted Android or jailbroken iOS devices, in other words devices where any of the manufacturer’s software restrictions have been removed.

When you’ll need your passcode if you use biometrics

If Fingerprint / Face recognition (Android) or Touch ID / Face ID (iPhone) aren’t available for any reason, you’ll use your passcode instead.

For information on personal current account fees and charges, please see below:

Schedule of fees & charges for ROI Personal Customers

Schedule of Fees and Charges for GB customers

See Schedule of Fees and Charges 365 frequently asked questions for more detail.

The Profile menu can now be found in the top left corner of the homepage.

Here, you can access your:

• contact details

• email

• phone number

• address

• security devices

Please note that these sections are no longer available in the Services menu.

The Logout button can be found at the bottom of the Profile menu.

Money Insights can be found on the homepage after logging in.

There are two ways to make payments on our new app.

1. Option One (Home Tab)

From the homepage (home tab), click the blue ‘send money’ button. Choose which account to pay from and which account to pay to.

Click on the payments tab, click ‘send money or pay a bill’ tab. Choose which account to pay from and which account to pay to.

Welcome to our new and enhanced Bank of Ireland app – here’s how to log in.

From the app home screen you can choose whether to log in using either biometrics or your 6-digit passcode.

Check the biometrics FAQ How can I enable biometrics? for more about how to set up biometrics on your phone.

The hide balance icon is automatically available to all customers when they log in.

Click the Open eye icon to hide balances. Click the closed eye to make balances visible again.

To disable the feature, go to the Profile menu, select Privacy and Preferences, and toggle Hide Balances from On to Off. This will remove the eye icon on the homepage.