Please note that in order to protect your security, we will not be able to discuss business dealings that are related to the specifics of your account on our Social Media pages. If you have a query relating to your account we will take this conversation away from the public domain.
Please note that if your comment requires a response from us, we will endeavour to respond to you as quickly as we can. All posts to Facebook and Boards outside of our working hours will be addressed as soon as we’re back online i.e. the following working days.
Under the Consumer Protection Code, we cannot formally respond to customer complaints on our social media sites. If you wish to make a formal complaint, please see our Group Customer Complaints process here.