Social Media

Find out more about our social media channels - with a dedicated social media team that has been trained specifically to interact with customers across the three social media channels where speed of response and access will provide customers with quality customer service.

Guidelines

NEVER POST PERSONAL FINANCIAL INFORMATION ON SOCIAL MEDIA – IT IS A PUBLIC FORUM WHICH MEANS ANYONE CAN SEE YOUR POSTS AND YOUR POSTS MAY APPEAR IN SEARCH ENGINE RESULTS.

Our team will endeavour to respond to your query as quickly as we can during the hours of 9.00am and 5pm, Monday to Friday. However some queries may take longer to resolve as we may need to contact other areas within Bank of Ireland.

All posts outside of our working hours will be addressed as soon as we’re back online i.e. the following working day. Outside of these hours and at weekends or Bank Holidays, if you need help and support, you can contact our customer service support team at 0818 365 365 Monday to Friday (8am – 12 midnight) and Saturdays, Sundays and Bank Holidays (10am – 6pm) or at www.bankofireland.com/contact-us.

For some queries, we may require more information from you so that we can investigate your query. On such occasions and to protect your privacy we’ll ask you to send us a private message.
Under the Consumer Protection Code, we cannot formally respond to customer complaints on our Facebook, Twitter, Boards, LinkedIn, YouTube pages or any other social media site. If you wish to make a formal complaint, this must be initiated through your local branch, product department or alternatively through our Group Customer Complaints department whose details are available here.

Our social media pages are public, which means that anyone can see your posts and your posts may appear in search engine results (e.g. Google or Yahoo!). You should be mindful of the information you publish online and never post your account details on this page.

We cannot give advice about a product or service or discuss specific financial needs on this page. Where you wish to receive advice regarding any Bank of Ireland product or service, our social media team will be happy to arrange for a financial adviser to contact you directly to discuss your financial needs.

If you have a query relating to your account we will take this conversation away from the public domain and resolve your query via private message or a pre-arranged telephone call.

While we are delighted to hear from everyone, it is important to bear in mind that this is an open forum and opinions posted by other users on Bank of Ireland’s social media sites do not necessarily represent the views of, or constitute advice from, Bank of Ireland.

We hope that these guidelines ensure you have a good experience on our page and look forward to reading your comments, feedback and experiences.