Priority Banking Service

Individual attention, whenever you need us
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We hope you, your family and friends are keeping safe and well during this challenging time. We continue to put measures in place to support our customers during COVID19. For information and updates on our full range of supports and opening hours, go to our Customer Care page.

Please Note Call Centre Service Times : In line with Government/HSE guidance on social distancing, we have less customer service representatives on site and phone service hours have changed. Read More


Priority Banking Service

We give you more support for your day to day banking, with easy access to our dedicated Priority Banking Service on 0818 365 121.

In order to adhere to Government Covid-19 guidelines, our Priority Banking Service will operate 9am-5pm, Monday to Friday.

This service can quickly provide the assistance you need – whether you simply want to check your balance or you need emergency cash1 if your card is lost or stolen when abroad.

  • Apply for a loan, overdraft2 or credit card Support for SEPA and international payments up to €100,000 in a working day. You can make the payment from your Bank of Ireland account via the Priority Banking Service. Simply complete the application form and get in touch on 0818 365 121 where our advisors will support your payment request**. Click here
  • Faster access to credit decisions – we usually have a decision for you within an hour*
  • Emergency cash for collection at no extra charge
  • Emergency assistance, such as settling your hotel bill.

*Within one business working hour, Monday to Friday

** Our opening hours are Mon – Fri 9-5pm. Payment charges, compliance checks and cut off times apply.

1Emergency Cash is available to Black Visa Debit Card Holders. Emergency Cash amount available is subject to repayment capability. Terms & conditions apply.
2For the overdraft lending criteria, terms and conditions apply. Security and
insurance may apply.

Get in touch

If you are already a Premier customer, you can speak with the Priority Banking team on 0818 365 121 (or +353 1 404 4022 outside the Republic of Ireland).

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