Social Media

Find out more about our social media channels - with a dedicated social media team that has been trained specifically to interact with customers across the two social media channels where speed of response and access will provide customers with quality customer service.

Moderation Policy

We welcome your questions and commentary, including constructive feedback, and we don’t take decisions on moderating posts lightly. We expect all community members to behave in a well-mannered and reasonable way at all times. Personal abuse, offensive and unlawful activity will not be tolerated. We do reserve the right to remove any posts that don’t adhere to our guidelines and to block anyone who violates them repeatedly. We may delete comments or posts that we deem to be:

  • Offensive, threatening, abusive or obscene language (including profanities and derogatory words) or content (including images, video, links etc.)
  • Anything advising or suggesting activities that may be harmful or dangerous
  • Comments or posts deemed to be completely off-topic and not of any relevance or connection to the theme of the page
  • Potentially libellous accusations or statements
  • Any spam or content for unrelated service or products
  • Anything of an illegal or unlawful nature
  • Any content (copy or imagery) that violates copyright or licence agreements
  • Commentary containing names of Bank of Ireland staff members

We would also ask that for privacy reasons, you refrain from using personal names of or information relating to any Bank of Ireland staff member in public posts. We will take any feedback you have on board but the staff name/information will be removed.