Living with dementia

How to get support

1. Get in touch and let us know whether you are a customer or someone letting us know of a possible concern about a customer:

• Customers and family members: please call into a local branch or phone our contact centre on 1800 946 146 and select option 1.
• If you are concerned about confidentiality and need us to phone you back at a specific time or on a particular number, please just let us know.
• If you are a health and social care professional supporting a customer, please phone our contact centre on 1800 946 146 and select option 1.

2. We will contact our customer care team and discuss the appropriate supports and safeguards, which could include:

• Asking your local branch to ensure they have a private room available for when you visit the branch
• Asking your local branch to help you keep a track of your spending and making sure you do not keep your security details/PIN where they can be found
• Asking your local branch to help you make regular payments. Standing orders and direct debits can be used to make regular payments, helping to make sure that they are on time and made for the correct amount
• Asking your local branch to send you regular statements. Your statements are a good way to keep track of your money and spending. You can access these online or have them posted to your address at regular intervals
• You can reduce the amount you can withdraw each day from a cash machine by setting a limit. This may help you to manage your money and budget your spending
• You can change your PIN on your BOI debit/credit card at any of our cash machines. Just insert your card, select ‘PIN Services’ and follow the on-screen instructions. You could use a memorable date, such as an anniversary or friend’s birthday, just not your own birthday
• Your new card comes with contactless technology, making your purchases that much easier, and allowing you to ‘tap’ for transactions up to €50 without having to use your PIN
• Whether you want some help managing your finances now or are preparing for the future, it is a good idea to be aware of the different options available as not all are suitable once someone has lost decision making capacity. Why not read about the new Assisted Decision Making Act
• You can order a Just A Minute (JAM) card and let our staff know you have one and need some extra time when doing your banking
• You can limit the withdrawals you can do in branch, or cancel your chequebook
• You can remove your ability to automatically apply for new loans or credit online so that any application you make will be declined

3. We will agree a plan of action then implement the measures we agree:

• We will require the customer to approve the measures by completing a customer authorisation form in a branch
• The measures will stay in place until the customer asks us to remove them (which they can do at any time)