Withdrawing from your distance contract

How do I cancel a hire purchase agreement within my 14-day cooling off period?

You have the right to withdraw from your hire purchase agreement within 14 days from the date the hire purchase agreement is entered into.

You can do this in any of the following ways:

• By writing to Bank of Ireland Finance, Group Customer Operations, PO Box 10844, Dublin 18,

• By completing our online withdrawal form at boi.com/withdrawal.

• By calling 0818 66 44 66

• By emailing cbmotorfinance@boi.com

To complete your submission, you will need to provide your name, email address, phone number, hire purchase agreement number and IBAN.

Your hire purchase agreement number can be found on the copy of the agreement you will have received.

Please Note: If you cancel the hire purchase agreement, you will be required to return the goods to the bank and pay interest at the lending rate applied to the hire purchase agreement for the number of days the credit amount was advanced to purchase the goods up to the date of cancellation, plus a documentation fee of €63.49 less any instalments paid by you.

Once we receive your request, we will contact you to arrange collection of the goods so that we can begin cancelling the agreement.

How do I cancel a credit card within my 14-day cooling off period?

During your 14-day cooling off period, you have the right to cancel your contract with us. The 14 days begin from the time you receive your credit card and the credit card agreement. You can cancel the contract before this date by sending a notice in writing to Bank of Ireland Credit Cards, PO Box 1102, Dublin 2 quoting details of the facility.

You can also withdraw within 14 days by using our online withdrawal form at boi.com/withdrawal. You will need to give us the following details before submitting it:

• Name

• Email address

• Phone number

• Your application reference number or the last 4 digits of your credit card number.
  Your credit card number is the 16-digit number on your credit card.

You are liable for all transactions and charges on your account, including during the 14-day period. If you cancel, you will need to repay everything you owe (including any interest due). You must do this without undue delay and no later than 30 days from the date of cancellation.

If you do not cancel your contract before the cooling off period ends, it will continue until you (or we) cancel it in accordance with the contract.

Please note that we do not charge you for account closure regardless if it is initiated by you or us.

In case your statement has not yet issued, please use 365 online to check the credit card balance or contact our advisers in credit card services who will give you the final balance. Call them on 0818 251 251, 9am – 5pm, Monday to Friday.

How do I cancel a current account within my 14-day cooling off period?

You have the right to withdraw from your account within 14 days. The 14 days begins from the date your account is opened by the bank. To do this, write to Bank of Ireland 365, P.O. Box 365, Dublin 24 including details of the account. You can also cancel your account by using our online withdrawal form. You can find this at boi.com/withdrawal. To complete the online form, you will need to enter your name, e-mail address, phone number and the international bank account number (IBAN) of the account.

How do I cancel a loan within my 14-day cooling off period?

You have the right to withdraw from your credit agreement within 14 days of receiving it. To do this, write to Bank of Ireland 365, P.O. Box 365, Dublin 24. Remember to include details of your agreement such as your loan account number. You can cancel by using our online withdrawal form at boi.com/withdrawal. To complete the online form, you will need to enter your name, email address, phone number and loan account number. You can find your eight-digit loan account number on the mobile app, on 365 online or on your credit agreement.

If you cancel, you must repay the amount of your loan, plus any interest due. This must be done without undue delay and no later than 30 days after you cancel.
If you do not cancel, the credit agreement will continue until you have repaid the full loan amount and interest.

Please call our loans team who will confirm the final amount owing. This amount may be different from what you can see on 365 online or your loan statement. Call the team on 0818 200 334, 9am to 5pm, Monday to Friday (excluding bank holidays) or visit your local branch.

How do I cancel an overdraft within my 14-day cooling off period?

You have the right to withdraw from your overdraft within 14 days of it being activated. To do this, write to Bank of Ireland 365, P.O. Box 365, Dublin 24. Remember to include details of your agreement such as your current account number. You can also cancel the overdraft by using our online withdrawal form at boi.com/withdrawal. To complete the online form, you will need to enter your name, email address, phone number and current account number.

Your eight-digit current account number is shown on the mobile app, on 365 online or on your credit agreement.

If you cancel, you must repay your overdraft amount and any interest due. This must be done without undue delay and no later than 30 days after you cancel.

If you do not cancel, your overdraft will continue until you (or we) cancel it.

Please note: Your account must stay in credit for at least 24 hours while your overdraft is being cancelled. For example, if you want to cancel an overdraft of €1,000, you must have at least one cent in your account for 24 hours.

If you cancel your overdraft and you do not have enough money in your account to cover fees or interest at the end of the month, we have to report this as an outstanding balance to the Central Credit Register (CCR).

How do I cancel a savings account within my 14-day cooling off period?

You have the right to withdraw from your account within 14 days. The 14 days begins from the date your account is opened by the bank. To do this, write to Bank of Ireland 365, P.O. Box 365, Dublin 24 including details of the account. You can also cancel your account by using our online withdrawal form. You can find this at boi.com/withdrawal. To complete the online form, you will need to enter your name, e-mail address, phone number and the international bank account number (IBAN) of the account.