Your next step

At Bank of Ireland, we pride ourselves in improving the financial wellbeing of all our customers. At the heart of financial wellbeing is financial inclusion and that means access to banking products and services for all.

Next Step is a supportive video series to guide you on each step to using online banking. Each video includes captions and an Irish Sign Language interpreter

What device are you using for online banking?

Click image to hear more on Baz and Nancy
Baz in foreground, nancy in background holding helmet

Chapter 1: Introduction and staying safe online


Introduction


Staying Safe Online Video



These videos have been prepared by Bank of Ireland for information purposes only. There are terms and conditions for 365 online, phone and mobile banking, these are available on www.bankofireland.com. You must be aged 14 years or older to use online, phone and mobile banking.

Chapter 2: Download the banking app


Downloading the banking app for Apple devices


Downloading the banking app for Android phones



These videos have been prepared by Bank of Ireland for information purposes only. There are terms and conditions for 365 online, phone and mobile banking, these are available on www.bankofireland.com. You must be aged 14 years or older to use online, phone and mobile banking.

Chapter 3: Activate, register and use the app


Preparing to call the Online Activation Centre


Making the call to the Online Activation Centre


Registering your device and your first log in


Using the banking app for the first time




These videos have been prepared by Bank of Ireland for information purposes only. There are terms and conditions for 365 online, phone and mobile banking, these are available on www.bankofireland.com. You must be aged 14 years or older to use online, phone and mobile banking.

Chapter 4: Support and help after downloading the app


Support and help after downloading the app




These videos have been prepared by Bank of Ireland for information purposes only. There are terms and conditions for 365 online, phone and mobile banking, these are available on www.bankofireland.com. You must be aged 14 years or older to use online, phone and mobile banking.

Chapter 5: Strong Customer Authentication (SCA), a guide


SCA using a smartphone & banking app


SCA using a computer & banking app



These videos have been prepared by Bank of Ireland for information purposes only. There are terms and conditions for 365 online, phone and mobile banking, these are available on www.bankofireland.com. You must be aged 14 years or older to use online, phone and mobile banking.

Chapter 6: A ‘how to’ guide for day to day use


How to add a payee


How to transfer between accounts


How to send money


How to set up a Standing Order


How to cancel a Standing Order


How to cancel a direct debit


These videos have been prepared by Bank of Ireland for information purposes only. There are terms and conditions for 365 online, phone and mobile banking, these are available on www.bankofireland.com. You must be aged 14 years or older to use online, phone and mobile banking.

1Terms and conditions apply to 365 Online
2Lending criteria, terms and conditions apply. Over 18s only
3Terms & Conditions apply.
4Lending criteria, terms and conditions apply.

UK customers

Please click here for your Next Step supportive video resources.