BetterHealth

What is BetterHealth?

BetterHealth is an online healthcare service for Life Choice¹ customers to support you and your immediate family² in your health and wellbeing, helping you live life to the full.

One of the benefits of being a Life Choice¹ policyholder means you and your immediate family² can benefit from BetterHealth.

Bank of Ireland Life has teamed up with Teladoc Health to provide a range of online services to you. This service will offer you support and care at a time when you need it most.

BetterHealth services provides extra at no extra cost, this service supports a wide range of needs including:

• Online Doctor consultation with an Irish registered doctor.
• Mental Health Counselling from a psychologist.
• Online Physiotherapy Consultation from qualified and experienced Irish registered physiotherapists.
• Get Fit Programme that includes personalised nutritional recommendations and an exercise plan designed by a team of nutritional experts.

Online Doctor

This service gives you and your immediate family² access to an online doctor. Simply request a consultation and a doctor will call you back. The doctor can help you with many medical conditions such as cold and flu symptoms, infections, anxiety, stress, allergies and provide advice on non-urgent medical conditions. The doctor can issue prescriptions if required.

This service enables you to ask any health-related questions to a doctor who is available to you Monday to Friday 8am to 8pm and Saturday to Sunday 9am to 12pm excluding bank holidays. You will receive a callback usually within 6 and 16 hours within service hours.

Mental Health Counselling

Do you need advice about your mental health and wellbeing? A psychologist can guide you in the right direction and give you a better understanding of your mental health condition, the treatment you need, as well as helping you to navigate the health system.

When requesting a consultation, specialists will assess you condition and then point you in the right direction for further support.

This service is available to you and your immediate family² Monday to Friday 9am to 5pm excluding bank holidays. You will receive a callback usually within 2 and 4 days within service hours.

Online Phsiotherapy Consultation

Are you experiencing muscle pains or suffering from joint problems? A team of experienced physiotherapists use a holistic approach to help your recovery, combining physiotherapy, fitness, and emotional wellbeing for long-term improvements.

You’ll have access to a tailored rehabilitative exercise portal, which allows you to track your progress and recovery, working towards your desired goals.

This service is available to you and your immediate family² Monday to Friday 9am to 6pm excluding bank holidays. You will receive a callback usually within 2 and 4 days within service hours.

Get Fit programme

You can join the Get Fit programme and start the 4 or 8 week online healthy weight loss plan based on a balanced diet and a workout regime, designed by a team of specialists in nutrition. You will receive an email which outlines your programme.

BetterHealth is not an emergency service and below are examples of conditions that cannot be treated. If you are severely unwell, it’s advised you contact your local emergency services.

What is not treated: Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant. This service isn’t intended to replace your doctor or any health professional or to be used for ongoing care.

How can you access BetterHealth?

Register for the service on the BetterHealth portal here. To access the service, they will need your Life Choice¹ policy number.

OR

Simply download the “BetterHealth from Bank of Ireland Life” app from the App Store or Google Play. To access the service, they will need your Life Choice¹ policy number.

To find out more, talk to one of our Bank of Ireland Life Advisers in your local Bank of Ireland branch.

Please note: If you register for these services, you will be transferred to the BetterHealth service. BetterHealth services are provided by Teladoc Health, terms and conditions apply. Bank of Ireland Life will only share your policy number with Teladoc Health for eligibility purposes. Bank of Ireland Life will never have access to any personal data that you provide within the app or on the portal, Including biometric data to support app security on your device. Teladoc Health will process your information as a separate data controller. While these additional services from BetterHealth are presently available with your policy, Bank of Ireland Life may need to restrict or withdraw access to the services at some time in the future.

Teladoc Health (who provide the BetterHealth services) is not a regulated financial service provider. Neither Teladoc Health nor the BetterHealth services are regulated by the Central Bank of Ireland.