Loan support

What do I need to discuss my loan?

To help us find your loan account as quickly as we can when you call us, please have the following to hand:

• Your 8-digit account number – you’ll find this on your loan statement or your 365 online profile

Your questions answered

Missed repayments

• What happens if I miss a loan repayment?

  If you do not meet the repayments on your credit agreement, your account will go into arrears. This may affect your credit rating, which may limit your ability to access credit in the future. We will send you a letter to confirm that the payment has been missed and give you instructions on what action to take next.

• Who can I speak to if I'm having difficulty making my loan repayments?

  If you’re having difficulty making the required repayments on your Bank of Ireland loan, or feel you will not be able to meet your repayments, please call us on 01 488 2019 (0818 210 625), 9am to 5pm, Monday to Friday. We’re here to help.

• How can I make a payment towards my loan arrears?

  You can make a payment towards your loan arrears by bank transfer or by phone.

  Bank transfer

  To make a payment by bank transfer, you must have your loan account added to your 365 online profile. To do this in the mobile app:

  • Log in and select ‘Services’.
  • Tap ‘Add account or policy’.
  • Select ‘Loan account’ from the dropdown menu.
  • Enter your loan account number, home address and date of birth.
  • Tap ‘Continue’, review your details and select ‘Confirm’

  It can take up to 5 working days for it to appear.

  If you want to make a payment to your loan account from another Bank, you will need to add the BIC & IBAN number for your Bank of Ireland loan account, these details can be found on your loan account statement.

  Phone

  Call our automated phone service on 01 488 2019 and choose option one. To make a payment, you’ll need your:

  • 8-digit account number – you’ll find this on your loan statement or your 365 online profile
  • Debit card – we cannot accept credit cards

• Are there any fees and charges relating to loan arrears?

  If you do not pay us a repayment instalment or other money by the date you were due to pay it, we will continue to charge you interest on the instalment or other money that is overdue at the rate that applies to the loan. If the interest rate that applies to the loan is variable, the way we can vary it is set out in your loan agreement.

General queries

• How much will my loan repayments be?

  This will depend on:

  • the amount of the loan
  • the length of time in which you agree to repay your loan (loan term)

  Use our loan calculator to get an idea of what your repayments might be.

• How many years can I repay the loan over?

  Choose the repayment term that suits you. You can spread your repayments over any period up to 5 years for most loans, up to 7 years for some home improvement loans and up to 10 years for the Home Energy Upgrade Loan Scheme.

  This will affect:

  • the amount you pay each month, and
  • the total cost of the loan over the term of the loan.

  See our loan calculator for an idea of what your payments may be over different terms.

• Can I change my standing order to repay my loan?

  No, you cannot change your standing order online. It is automatically set up when your loan is issued to collect your monthly repayments.

  If you need to discuss your loan repayments, please call our lending team on 0818 200 334 (9am to 5pm, Monday to Friday).

  Please note: If you set up another standing order to make additional loan repayments, you can change this as you please.

• Can I make additional payments into my loan account?

  Yes, you can make additional lump sum payments to your loan account. This will reduce:

  • the term of the loan
  • the amount of interest you repay over the full term of the loan

  This will NOT affect the amount you repay each month.

  You can transfer funds into a loan account listed on your 365 online profile. You may also add a loan account as a payee.

The Central Credit Register (CCR)

• What is the Central Credit Register (CCR)?

  The CCR is a national database of customer and credit agreement information. It is operated by the Central Bank of Ireland under the Credit Reporting Act 2013. All lenders, including Bank of Ireland, must send customers’ personal and credit information to the CCR every month for existing loans of €500 or more. Banks and other financial institutions have access to reports of arrears, repossessions, restructure events and arrangements to deal with arrears. A report containing any of these things, could have a negative effect on your credit rating, making it more difficult for you to borrow from us or other lenders in the future. For example, you may have difficulty getting a loan or other credit.

• Will the Bank of Ireland report my missed loan repayment to the Central Credit Register (CCR)?

  By law, Bank of Ireland must report arrears to the CCR or to another credit reference agency (if appropriate), on a monthly basis. Remember, if your account falls into arrears it may affect your credit rating and limit your ability to access credit in the future.

Support and advice

• Who can I contact if I have questions or need support with loan arrears?

  If you’re experiencing any financial difficulties, missed repayments, or are worried about your ability to make your loan repayments now and in the future, call our customer loan solutions team 01 488 2019 (0818 210 625), 9am to 5pm, Monday to Friday. Remember, the sooner you reach out to us, the sooner we can work together to find a possible solution for you.

  You can also get free, independent, and confidential advice from the Money Advice and Budgeting Service (MABS) at mabs.ie or by calling 0818 07 2000.

  If you have a general query about your loan and are not concerned about money worries, call our personal lending team on 0818 200 334 (9am to 5pm, Monday to Friday).

• Can I get independent advice about loan repayment difficulties?

  Yes. Here are some independent financial advisory organisations you can contact:

  Money Advice and Budgeting Service (MABS)

  MABS is a free, confidential, and independent service for people in financial difficulty.

  • Phone: 0818 07 2000, 9am to 8pm, Monday to Friday
  • Website: mabs.ie
  • Email: helpline@mabs.ie

  Insolvency Service of Ireland (ISI)

  The ISI is an independent government organisation with a range of solutions to problem debt. It has a regulated network of qualified professionals that can help you get back on track.

  • Phone: 01 764 4200 or text GETHELP to 50015.
  • Website: backontrack.ie

  Citizens Information Board

  The Citizens Information Board is a national agency that provides information and advice on social services. They also run the Money Advice and Budgeting Service.

  • Website: citizensinformationboard.ie

  Central Bank of Ireland

  The Central Bank’s website provides independent information on financial products.

  • Phone: 01 224 5800
  • Website: centralbank.ie

  Competition and Consumer Protection Commission (CCPC)

  The CCPC provides information on financial products.

  • Phone: 01 402 5555
  • Website: ccpc.ie/consumers

  Department of Social Protection

  This website provides information relating to Jobseeker’s Allowance, Mortgage Interest Supplement and other state benefits you may be entitled to.

  • Website: mywelfare.ie

  Office of the Revenue Commissioners

  The Office of the Revenue Commissioners’ website provides information on all tax credits and benefits you may be entitled to.

  • Website: revenue.ie