Hire Purchase (HP) or Personal Contract Plan (PCP) support

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What can I do if I’m having money worries related to Hire Purchase (HP) or Personal Contract Plan (PCP)?


1. Speak to us as early as you can

Your financial wellbeing is our priority. If you’re facing challenges due to a difficult situation or a major life event impacting your finances, reach out to us. We’re here to help find the best solution for you. Remember, discussing your finances with us won’t affect your credit report, but missing repayments will.

2. Be open and honest when speaking to us

Being honest about your finances matters because it helps us:

  • Understand your circumstances – it enables us to offer the right help and support
  • Assess your situation – the more we know, the better we can find a suitable solution for you
  • Detect problems early – being upfront helps us address issues before they escalate

If you’re experiencing any financial difficulties or are worried about your ability to pay rentals under your finance agreement in the future, call our BIF Consumer Customer Solutions team on 01 523 3048, 9am to 5pm, Monday to Friday (excluding Bank Holidays) to discuss possible options.


Woman at her desk looking concerned


What do I need to discuss my Hire Purchase or PCP Agreement?

To help us find your finance agreement as quickly as we can when you call us, please have the following to hand:

  • Finance agreement number – you will find this on your Hire Purchase / PCP annual statement or on your finance agreement.

Can I make a payment now?


1. Over the phone

Call our automated phone service on 01 566 1815 if you’d like to make a payment to your finance agreement. To make a payment, you’ll need your:

  • Finance agreement number – you’ll find this on your Hire Purchase / PCP annual statement or on your Bank of Ireland Finance agreement.
  • Debit card – we cannot accept credit cards.

2. Online Banking

You can arrange a payment by electronic transfer.

3. In a Branch

You can arrange a payment by electronic transfer. Important: When making an electronic transfer, you must use your finance agreement number as a reference. If you don’t, we can’t apply the money to your agreement.

  • Bank Account Name: Bank of Ireland Finance
  • IBAN (International Bank Account Number): IE16 BOFI 9000 1722 7585 33
  • BIC (Bank Identifier Code): BOFIIE2D


Woman at her desk looking concerned


Your questions answered

Missed repayments


  • What happens if I miss a repayment?

    If you do not meet the repayments on your finance agreement, your agreement will go into arrears. This may affect your credit report, which may limit your ability to access credit in the future. We will send you a letter to confirm that the payment has been missed and give you instructions on what action to take next.

  • Who can I speak to if I'm having difficulty making my repayments?

    If you’re having difficulty making the required repayments on your Hire Purchase or PCP agreement, or feel you will not be able to meet your repayments, please call us on 01 523 3048, 9am to 5pm, Monday to Friday. We’re here to help.

  • How can I make a repayment toward my arrears?

    1. Phone

    Call our automated phone service on 01 566 1815 if you’d like to make a payment to your finance agreement. To make a payment, you’ll need your:

    • Finance agreement number – you’ll find this on your Hire Purchase or PCP annual statement or on your Bank of Ireland Finance agreement.
    • Debit card – we cannot accept credit cards.

    2. Online Banking

    You can make a payment by electronic transfer.

    3. In a Branch

    You can arrange a payment by electronic transfer. Important: When making an electronic transfer, you must use your finance agreement number as a reference. If you don’t, we can’t apply the money to your agreement.

    • Bank Account Name: Bank of Ireland Finance
    • IBAN (International Bank Account Number): IE16 BOFI 9000 1722 7585 33
    • BIC (Bank Identifier Code): BOFIIE2D


General queries


  • What is APR?

    The Annual Percentage Rate (APR) represents the total cost of borrowing over a year. It includes:

    • the interest rate applied to your finance agreement and
    • any additional fees and costs (such as a documentation fee or a purchase fee.)

    The interest rate applied on a Bank of Ireland Finance agreement is fixed, meaning it will remain the same throughout the entire term of your agreement.

  • Are there any fees and charges related to my finance agreement?

    The following fees apply to Hire Purchase and PCP finance agreements:

    Documentation Fee: €63.49, charged in addition to your first payment at the start of the agreement.

    Purchase Fee: €63.49, charged with your final payment at the end of the agreement.

    All the above, where applicable, will form part of the overall cost of the finance agreement which are included in the Annual Percentage Rate (APR).

    For full details, please refer to the financial details section of your finance agreement. If you have any questions, our Customer Services Team is here to help. Call us on 0818 66 44 66, 9am to 5pm, Monday to Friday (excluding Bank Holidays). Please quote your finance agreement number so we can locate your account.

  • Do I own the vehicle if I purchase using a finance agreement?

    Legal ownership and title to the goods remains with Bank of Ireland Finance for the duration of your finance agreement.

    However, depending on whether you are a consumer or a business customer, certain legal responsibilities remain with you throughout the agreement. These may include:

    • VAT obligations (particularly relevant for business customers)
    • Tax-related responsibilities, such as maintaining valid motor tax
    • Insurance requirements, ensuring the goods are adequately insured as required by law. As the hirer, you are liable to the owner for any loss or damage, up to the full replacement value of the goods.

    Note: Depending on the type of finance agreement, additional steps may be required at the end of the term to transfer ownership. (e.g. Business Lease, where the steps are contained within the Lease Schedule section of an agreement and within the pre maturity letter)

    If you have any questions about your finance agreement, please contact our Customer Services Team on 0818 66 44 66, Monday to Friday, 9am to 5pm (excluding Bank Holidays). Please quote your finance agreement number so we can locate your account.

  • Can I pay off the outstanding balance of my agreement early?

    If you wish to end your agreement early and take ownership of the vehicle, you can request a settlement quote. This quote will include the remaining balance of your finance discounted to reflect the reduced term. (All interest is added to a Hire Purchase or PCP agreement at the commencement of the agreement and reflected in your rental payments.)

    Please note that Bank of Ireland Finance products are not generally designed for very early settlement, ad hoc repayments, or lump sum payments.

    To request a settlement quote, contact our Customer Services Team on 0818 66 44 66, Monday to Friday, 9am to 5pm (excluding Bank Holidays). Please have your finance agreement number ready when calling.

  • Is there a way that I can change the date my Direct Debit is taken on my account?

    You can request a change to the date your Direct Debit is taken by contacting our Customer Services Team on 0818 66 44 66, Monday to Friday, 9am to 5pm (excluding Bank Holidays). Please quote your finance agreement number so we can locate your account.

    Important: Changes to your Direct Debit date must be requested at least 10 working days before your next scheduled payment.


The Central Credit Register (CCR)


  • What is the Central Credit Register (CCR)?

    The CCR is a national database of customer and credit agreement information. It is operated by the Central Bank of Ireland under the Credit Reporting Act 2013. All lenders, including Bank of Ireland, must send customers’ personal and credit information to the CCR every month for existing agreements of €500 or more. Banks and other financial institutions have access to reports of arrears, repossessions, restructure events and arrangements to deal with arrears. A report containing any of these things, could have a negative effect on your credit report, making it more difficult for you to borrow from us or other lenders in the future. For example, you may have difficulty getting a loan or other credit.

  • Will the Bank of Ireland report my missed Bank of Ireland Finance repayment to the Central Credit Register (CCR)?

    By law, Bank of Ireland must report arrears to the CCR or to another credit reference agency (if appropriate), on a monthly basis. Remember, if your agreement falls into arrears it may affect your credit report and limit your ability to access credit in the future.