April 2022: As part of Bank of Ireland’s ongoing responsibility to meet industry-wide regulatory expectations for reducing non-performing (NPE) loans, the Bank is entering into the sale of a portfolio of non-performing ROI mortgage loans to a subsidiary of funds managed by M&G plc (M&G). M&G proposes to securitise the loans with Bank of Ireland to retain title and servicing.
Customers do not need to take any action. Bank of Ireland is continuing to manage these mortgage accounts and remains the point of contact for customers in all queries regarding their loan as is the case today.
Any restructuring arrangements agreed between the Bank and a customer including any alternative repayment arrangements, are unchanged by the transaction. There will be no change to the protections currently afforded to customers under the relevant Central Bank of Ireland statutory codes of conduct, including the Code of Conduct on Mortgage Arrears and the Consumer Protection Code.
How do I know if my loan is included and where can I get more information?
If you have a mortgage loan which has been restructured by the Bank or has been in arrears, then your account(s) may be included in the securitisation. If you would like more information, you can contact our dedicated phone line – details below.
Dedicated Phone Line
- There is a phone line for any customer queries / technical clarification requests.
- The number is 0818-812-240 or 00-353-1-4883046 and is open from 9am to 5pm Monday to Friday excluding bank holidays.
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