The ITRS is a third party. They may provide terms and conditions and/or a privacy notice. You should check the ITRS website for this information. We recommend that you are happy with these before using the service.
When you call us using the ITRS, we will only give the ITRS assistant the information that they need to help you with your question.
We will rely on what the ITRS assistant tells us. We are not responsible if anything the ITRS assistant tells you or us is incorrect.
If the ITRS assistant gives us information, we will only keep the information that we need and we will keep it in line with our privacy notice.
Bank of Ireland and the ITRS will not send you a text message or email to register for or to use the ITRS.
You do not need to give your Bank of Ireland security details (such as your full 365 Online PIN or one-time passcode) to register for or use the ITRS. You should never reply to any call, text or email asking you to share your security details. Please visit the Security Zone section of our website for more information.