How to get support
1. Get in touch and let us know if you are a customer or someone supporting a customer:
- Customers and family members: please call into a branch or Phone our contact centre on 0818 365 365 or outside ROI +353 1 404 4000 and choose option 1
- If the customer does not have decision-making capacity, then please provide us with medical proof so we can act in a duty of care
- Customers who use 365 online will be able to download their most up-to-date statements
2. The person you contact will take your details and let our Customer Care team know:
For verified customer requests our Customer Care team will order up-to-date statements that can be sent to the address we have on file for the customer, or directly, as an encrypted file, to the Nursing Home Support Scheme
If you need statements to go to a different address, the customer has to complete a ‘change of address’ request first before the statements can be ordered.
3. Our Customer Care team will send the statements out:
If the statements are posted to the address we have on file for a customer, they typically arrive within 6-7 working days
If the statements have to go to a verified, new address, please allow 3-4 extra days for us to complete the change of address.