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Helping people who want to change the name and gender on their bank accounts.
Thinking about opening an account with your new name and/or gender? Whether you have a gender recognition certificate, deed poll, or your current ID still shows your birth name, we are here to support you every step of the way.
We understand that changing your name is a significant part of your journey. Our commitment is to make this process as smooth and stress-free as possible. We’re here to help you update your accounts to reflect your chosen name and gender.
1. Get in touch with us to let us know how we can help:
2. Bring your gender recognition certificate and/or deed poll into a branch:
Bring in your photo ID and your proof of address in your birth name along with your gender recognition certificate and/or your deed poll
They can review your gender recognition certificate and/or deed poll to check we have everything we need to change your name on your account(s).
3. Our team will start the process of changing your details:
They will make sure that the changes you want to make to your account are done according to your gender recognition certificate and/or deed poll
They will let you know when everything has been changed.
You can then order a new card in your new name, if you wish.
Find out more
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