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If English is not your first language and you need some support, we can help.
We know that understanding bank documents in English can be tough. We’re here to make it easier. We have colleagues who speak many languages. This means we can translate Bank of Ireland letters and documents for you. You can also use language tools to assist you or bring an interpreter to our branches, if you’d prefer.
1. Get in touch and let us know whether you are the customer or someone assisting a customer:
2. The person you speak to will contact our Customer Care team:
It takes 5 – 6 days to translate a specific document. We will post the translated document to your home address. We can only translate letters and documents issued by us.
If you go to a branch, our customer care team will try to find a member of staff who speaks your chosen language and will put them on the phone to you in the branch. If someone is not available at the time you visit the branch, we will arrange for them to contact you.
3. If we do not have someone who speaks your language:
You can use your own interpreter, Google Translate, text to voice or any other language tool and we will make every effort to support you. Interpreters will not be able to help you when you set up your online banking PIN. We will discuss this process with you beforehand.
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