Accessibility

Help if you are deaf or have hearing or speech difficulties

SignVideo

This free service enables you to contact Bank of Ireland from home or in branch using an Irish Sign Language (ISL) or British Sign Language (BSL) interpreter.

How the service works

SignVideo will connect you to a qualified ISL or BSL interpreter using the camera on your device. The interpreter will then be able to relay your conversation.

You can use this service from Monday to Friday, 9am to 5pm (excluding bank and public holidays).

If you need to report fraud or a lost or stolen card using SignVideo, the service is available 24 hours a day, 7 days a week.

Visit the SignVideo website for more information.

• How do I use SignVideo?

  To use SignVideo, you will need three things:

  1. A device or App:
  • Windows PC
  • Apple Mac
  • iOS app
  • Android app
  • SignVideo Web
  2. A webcam
  3. A good internet connection. It is best to have a minimum 2mbps upload and download internet speed, to get the best experience. Your internet connection can be any of the following:
  • 4G or 5G mobile network
  • Plugged in broadband or ethernet
  • Wi-Fi

• How do I connect to an ISL Interpreter?

  You can connect by visiting SignVideo or by using the buttons below.

  Current Account Services

  

  Credit Card Services

  

  Lost and stolen cards or reporting suspicious activity

  

  This service is available 24 hours a day, 7 days a week.

  Mortgages

  

  Personal Lending

  

  Home and Car Insurance

  

  Bank of Ireland Finance

  

  Money worries support

  

  In branch access only

  
  

• How can I get help with SignVideo?

  For technical guidance or support, please visit SignVideo’s Frequently Asked Questions or contact SignVideo at help@signvideo.co.uk

The Irish Text Relay Service

We support the Irish Text Relay Service (ITRS) in our contact centres so that we can translate speech to text and text to speech when you call us.
When you call us, an ITRS assistant will type back to you what our staff member is saying.
You can use the ITRS with a wide range of devices, including mobile phones, tablets, laptops, and PCs.
You need to register for the service with the ITRS. There is no additional charge for using the service, but you will still pay any usual call costs.

Visit the ITRS website for more information and to register for the service.

• What you need to know

  The ITRS is a third party. They may provide terms and conditions and/or a privacy notice. You should check the ITRS website for this information. We recommend that you are happy with these before using the service.

  When you call us using the ITRS, we will only give the ITRS assistant the information that they need to help you with your question.

  We will rely on what the ITRS assistant tells us. We are not responsible if anything the ITRS assistant tells you or us is incorrect.

  If the ITRS assistant gives us information, we will only keep the information that we need and we will keep it in line with our privacy notice.

  Bank of Ireland and the ITRS will not send you a text message or email to register for or to use the ITRS.

  You do not need to give your Bank of Ireland security details (such as your full 365 Online PIN or one-time passcode) to register for or use the ITRS. You should never reply to any call, text or email asking you to share your security details. Please visit the Security Zone section of our website for more information.

Help and support in our branches

If you need a little extra help, colleagues in our branches can help you with your day-to-day banking.

Hidden Disabilities

Not all disabilities or long-term health conditions are visible. In all our Bank of Ireland branches, we are proud to support:

• The Hidden Disabilities Sunflower and
• The Just A Minute (JAM) Card.