New passcode for our 365 mobile app

New passcode, enhanced biometrics, and changes to the way you approve everyday banking actions

Image of the 365 app home screen prompting you to log in using your passcode.

6-digit passcode

A new way to access the 365 mobile app

We’re introducing a new passcode, to make your mobile banking even more secure. Your passcode is a unique 6-digit code that you will set on each of your registered mobile devices.

After you have set this up you will need to enter all 6 digits to log in and use the app. In most situations your passcode will replace your 365 PIN that you use today. You may still be asked to use your 365 PIN.

If you do not use the mobile app but use 365 online, you will continue to use 3 of 6 digits in your 365 PIN and physical security key the same as you do today.

  • When will you set your new passcode?

    We are rolling out passcodes to our customers on a phased basis from January 2026. When it’s time for you to set your passcode, you will get a prompt in the mobile app. If you use the 365 mobile app on more than one device, you will be prompted to set your passcode on each device. This may happen at different times. Until you set a passcode, you will continue to use your 365 PIN on each device.

When will you use the new passcode?

  • Logging in to the 365 mobile app
  • Logging in to 365 online
  • Approving purchases
  • Approving everyday banking actions, such as making a payment.

If you have enabled biometrics (Face ID or Fingerprint/Touch ID), you can still use them in the app, after you have set up your 6-digit passcode. Find out how to set up biometrics.

  • Where will you use your new 6-digit passcode, Biometrics, 365 PIN and User ID on the mobile app?

    After you set your new 6-digit passcode
    6-digit passcode
    Biometrics (if enabled)
    365 PIN
    User ID
    When you log in to 365 mobile
    Yes
    Yes
    No
    No
    When you are asked to approve or decline purchases using 365 mobile
    Yes
    Yes
    No
    No
    When you are asked to approve everyday banking actions using 365 mobile mobile (e.g., changing your address)
    Yes
    Yes
    No
    No
    When you use 365 phone
    No
    No
    Yes
    No
    If you authorise third parties to access your data or make a payment (open banking)
    Yes
    Yes
    No
    No
    If you are re-registering 365 mobile on a new or existing device*
    No
    No
    Yes
    Yes

    Note:
    The only time you may need to use your 365 PIN is on 365 phone, or if you need to re-register for 365 mobile on a new or existing device. In the future, you will have the option to confirm your identity using your Visa debit card details instead.

  • Your online banking credentials: What you need to know

    New 6-digit passcode
    • This is a unique six-digit code that you will set on each of your registered mobile devices. You’ll need it when you log in and when approving everyday banking actions in the 365 mobile app. For example, authorising payments and adding payees. It should be easy for you to remember but hard for others to guess.
    365 PIN
    • This is a six-digit code set up when your online banking is activated. You’ll only need three of the six digits at a time. You will need it to access certain services. It’s important for account recovery, re-registering the 365 mobile app on a new or existing device and when calling the contact centre.
    User ID
    • You’ll get it when you first activate your account for 365 online. It is your unique ID number for your online profile.
    • You’ll need it to log in to 365 online on a desktop. You will not need it every day in the app, but it’s useful if you are locked out. To get a reminder of your user ID, text ‘User’ to:
      • Republic of Ireland: 50365
      • Northern Ireland & Great Britain: 50365
      • Other locations: +353 87 179 0971

Keeping your passcode safe

  • Your passcode protects your account – never share it with anyone
  • Keep it private and secure
  • If someone else gets your passcode, they could access your account.

Bank of Ireland will never call, text or email you asking you to share your 6-digit passcode, any one-time activation codes, your full 365 PIN, or your full card details.

  • What should I do if I forget my passcode for the 365 mobile app?

    If you have forgotten your passcode, please do not worry. We recommend selecting ‘Forgot your passcode?’ right away.

    To regain access to the mobile app:

    Step 1: Delete and reinstall the 365 mobile app

    • On iPhone: Tap and hold the app icon, then select Remove App > Delete App. Reinstall it from the App Store.
    • On Android: Tap and hold the app icon, then select Uninstall. Reinstall it from the Google Play Store.

    Step 2: Re-register for the 365 mobile app

    Open the app and tap ‘Let’s go’. You will be asked to provide the following information:

    • Your user ID
    • Your date of birth
    • Either your 365 PIN or debit card details

    You will be prompted to set a 6-digit passcode as part of the registration process.
    Follow the on-screen instructions. It should only take about five minutes.

    Once you’ve re-registered, we’ll carry out a security check before you have full access to the app.

    And that’s it. You’re back in and ready to go.

    Need help getting started with our banking app?

Physical security key (PSK)

If you use a PSK to log in to 365 online, you will continue to use your 365 PIN the same as you do today.

Support videos


Forgot your passcode? Here’s what to do


Your banking credentials: What you need to know


Biometrics: More simple, seamless and secure


Enhanced biometrics functionality

Using biometrics with your new passcode

Exciting biometrics improvements allow you to log in faster and approve transactions quickly.

To keep using Fingerprint or Touch ID or Face ID on your mobile device, you’ll first need to set up your new 6-digit passcode. Once that’s done, you can continue enjoying the convenience of biometrics when logging in to the 365 mobile app.

What’s new?

  • You’ll now be able to use biometrics to approve purchases, making your banking even quicker and easier.
  • We’re making it even simpler to confirm your identity when making payments. You can now use biometrics (Face ID or Fingerprint or Touch ID):
    • When verifying payments online
    • For faster, more secure checkouts
    • For a smoother experience when you’re shopping online.
  • Faster login times with biometrics. You’ll spend less time logging in and more time getting things done.
  • Biometrics will also work in any situation where you previously used your 365 PIN on your mobile device.

How do I set up biometrics?

Log in to the app and go to the profile section. Depending on the type of device you are using, you should see a section called one of the following:

  • Biometric login or Fingerprint or Face recognition (for Android)
  • Touch ID or Face ID (for iPhone)

Tap on this section, then tap again to enable biometric login.

When you’ll need your passcode if you use biometrics

If Fingerprint or Touch ID or Face ID aren’t available for any reason, you’ll use your passcode instead.

If there is more than one 365 profile registered on your mobile phone, you cannot use biometrics. The feature is disabled as a security precaution, to protect customers’ profiles and accounts.

Image of the 365 app home screen, prompting you to log in using your fingerprint or to use your passcode instead.

 

Image of the 365 app home screen, prompting you to login using your fingerprint or to use your passcode instead.

Enhanced biometrics functionality

Using biometrics with your new passcode

Exciting biometrics improvements allow you to log in faster and approve transactions quickly.

To keep using Fingerprint or Touch ID or Face ID on your mobile device, you’ll first need to set up your new 6-digit passcode. Once that’s done, you can continue enjoying the convenience of biometrics when logging in to the 365 mobile app.

What’s new?

  • You’ll now be able to use biometrics to approve purchases, making your banking even quicker and easier.
  • We’re making it even simpler to confirm your identity when making payments. You can now use biometrics (Face ID or Fingerprint or Touch ID):
    • When verifying payments online
    • For faster, more secure checkouts
    • For a smoother experience when you’re shopping online.
  • Faster login times with biometrics. You’ll spend less time logging in and more time getting things done.
  • Biometrics will also work in any situation where you previously used your 365 PIN on your mobile device.

How do I set up biometrics?

Log in to the app and go to the profile section. Depending on the type of device you are using, you should see a section called one of the following:

  • Biometric login or Fingerprint or Face recognition (for Android)
  • Touch ID or Face ID (for iPhone)

Tap on this section, then tap again to enable biometric login.

When you’ll need your passcode if you use biometrics

If Fingerprint or Touch ID or Face ID aren’t available for any reason, you’ll use your passcode instead.

If there is more than one 365 profile registered on your mobile phone, you cannot use biometrics. The feature is disabled as a security precaution, to protect customers’ profiles and accounts.

FAQs

Passcode

  • What is a passcode?

    A passcode is a unique 6-digit code that you will set on each of your registered mobile devices. You will need to enter your passcode (or, if you have biometrics enabled, your Fingerprint or Touch ID or Face ID) when you want to access digital banking. For example, when you log in and when you approve purchases.

  • When will I set my new passcode?

    We are rolling out passcodes to our customers on a phased basis from January 2026. When it’s time for you to set your passcode, you will get a prompt in the mobile app. If you use the 365 mobile app on more than one device, you will be prompted to set your passcode on each device. This may happen at different times. Until you set a passcode, you will continue to use your 365 PIN on each device.

  • Why do I need to set a new 6-digit passcode?

    We are making updates to the 365 mobile app to enhance security and improve your user experience. As part of these improvements you will need to set a new 6-digit passcode for your device.

  • Will my 365 user ID change?

    No, your user ID will remain the same.

  • Why are we making this change?

    Passcodes will make your digital banking more secure, quicker and easier with additional enhancements to biometrics.

  • I received an error code when trying to update my passcode on my mobile app

    If you have received an error code when trying to set your passcode, we recommend that you try again. Make sure that you have your details to hand and are entering the correct details to complete the passcode set.

  • What should I do if I forget my passcode for the 365 mobile app?

    If you have forgotten your passcode, please do not worry. We recommend selecting ‘Forgot your passcode?’ right away.

    To regain access to the mobile app:

    Step 1: Delete and reinstall the 365 mobile app

    • On iPhone: Tap and hold the app icon, then select Remove App > Delete App. Reinstall it from the App Store.
    • On Android: Tap and hold the app icon, then select Uninstall. Reinstall it from the Google Play Store.

    Step 2: Re-register for the 365 mobile app

    Open the app and tap ‘Let’s go’. You will be asked to provide the following information:

    • Your user ID
    • Your date of birth
    • Either your 365 PIN or debit card details

    You will be prompted to set a 6-digit passcode as part of the registration process.
    Follow the on-screen instructions. It should only take about five minutes.

    Once you’ve re-registered, we’ll carry out a security check before you have full access to the app.

    And that’s it. You’re back in and ready to go.

    Need help getting started with our banking app?


 

Biometrics

  • Can I still use biometrics on the 365 mobile app?

    To continue to use biometrics on your mobile device, you need to create the new 6-digit passcode. Once you have created your passcode, you can continue using your Fingerprint or Touch ID or Face ID on your mobile device when you log in. Additionally, you can also use Fingerprint or Touch ID or Face ID to approve purchases.

  • How do I enable biometrics?

    Log in to the app and tap on your Profile at the top of the screen, then tap on Biometrics and passcode. Depending on the type of device you are using, you should see a section called one of the following:

    • Biometric login or Fingerprint or Face recognition (for Android)
    • Touch ID or Face ID (for iPhone)
    • Passcode (there will be an option to update your passcode in this section).

    Tap on the relevant section to enable biometrics.

  • Why can I not use biometrics on my device?

    This feature is only available on devices that support biometrics. If there is more than one 365 profile registered on your mobile phone, you cannot use biometrics. This is a security precaution to protect customers’ profiles and accounts. Find out more here.

  • Will I still ‘Swipe to approve’ payments?

    Yes. However, you will now ‘tap’ instead of ‘swipe’.

    We’re replacing ‘Swipe to approve’ and ‘Decline’ with two simple, large buttons, ‘Approve’ and ‘Decline’, that will do the same thing. This will improve accessibility and make it visually easier to approve and decline payments.


 

365 mobile app

  • What’s the difference between the new 6-digit passcode and my 365 PIN?

    The new 6-digit passcode for our mobile app will replace your existing 365 PIN in most situations and on each device where you have downloaded the app. You will need to enter your full 6-digit passcode, where previously you only needed to enter 3 of 6 digits of your 365 PIN. Once you set your passcode, you will use it to log in and for everyday banking.

  • Will I ever need to remember my 365 PIN in the future?

    You may need to use your 365 PIN in the future, if you need to re-register for our 365 mobile app on a new or existing device. We know it may be hard to remember your 365 PIN just for this situation so, in the future if you are a debit card holder you will have the option to confirm your identity using your Visa debit card details instead.

    Note: We only ever ask you to input your card details on the 365 mobile app. We will never ask you to provide your debit card details or PIN over the phone, by text or email.

    If you contact us on 365 phone, we may ask you to confirm 3 of 6 digits of your 365 PIN number to check that you are who you say you are.

    If you are a physical security key user, you will continue to use your 365 PIN the same as you do today.

  • When will I use my new 6-digit passcode, 365 PIN and user ID

    New 6-digit passcode
    • This is a unique six-digit code that you will set on each of your registered mobile devices. You’ll need it when you log in and when approving everyday banking actions in the 365 mobile app. For example, authorising payments and adding payees. It should be easy for you to remember but hard for others to guess.
    365 PIN
    • This is a six-digit code set up when your online banking is activated. You’ll only need three of the six digits at a time. You will need it to access certain services. It’s important for account recovery, re-registering the 365 mobile app on a new or existing device and when calling the contact centre.
    User ID
    • You’ll get it when you first activate your account for 365 online. It is your unique ID number for your online profile.
    • You’ll need it to log in to 365 online on a desktop. You will not need it every day in the app, but it’s useful if you are locked out. To get a reminder of your user ID, text ‘User’ to:
      • Republic of Ireland: 50365
      • Northern Ireland & Great Britain: 50365
      • Other locations: +353 87 179 0971

  • Will my 365 user ID change?

    No, your user ID will remain the same.

  • Where will you use your new 6-digit passcode, Biometrics, 365 PIN and User ID on the mobile app?

    After you set your new 6-digit passcode
    6-digit passcode
    Biometrics (if enabled)
    365 PIN
    User ID
    When you log in to 365 mobile
    Yes
    Yes
    No
    No
    When you are asked to approve or decline purchases using 365 mobile
    Yes
    Yes
    No
    No
    When you are asked to approve everyday banking actions using 365 mobile mobile (e.g., changing your address)
    Yes
    Yes
    No
    No
    When you use 365 phone
    No
    No
    Yes
    No
    If you authorise third parties to access your data or make a payment (open banking)
    Yes
    Yes
    No
    No
    If you are re-registering 365 mobile on a new or existing device*
    No
    No
    Yes
    Yes

    Note:
    The only time you may need to use your 365 PIN is if you need to re-register for 365 mobile on a new or existing device. In the future, you will have the option to confirm your identity using your Visa debit card details instead.

  • Where will I use the new 6-digit passcode on 365 online?

    When you log in to 365 online, if you select the Biometrics and passcode option you will be prompted to enter your new 6-digit passcode or biometrics on the mobile app. If you use a physical security key to log in to 365 online, you will continue to use your 365 PIN the same as you do today.

    After you set your new 6-digit passcode
    365 PIN
    6-digit passcode
    Biometrics (if enabled)
    Logging in to 365 online
    No
    Yes
    Yes
    If you use a physical security key
    Yes
    No
    No

  • What if I am a physical security key user?

    If you use a PSK to log in to 365 online, you will continue to use your 365 PIN the same as you do today.

  • Why are you asking me about location services?

    Allowing location access will help us to identify fraudulent transactions and make services more relevant.

  • I have an account in the Republic of Ireland and an account in Northern Ireland so I have two user IDs. Do I need to set a passcode for both?

    Yes, you will be prompted to set a passcode for each account.

  • What do all these terms mean?

    Term
    What it means
    User ID
    The ID you use to log in to 365 online on your desktop computer. You enter all 6 or 8 digits.
    365 PIN
    The PIN you enter to log in to the app on your mobile device(s) and 365 online on your desktop computer, before you have set your new passcode. You enter 3 of 6 digits.
    Passcode
    The new 6-digit passcode you create then use to log in to your registered mobile device, and also to complete a range of banking tasks. You enter all 6 digits.
    Biometrics
    The Fingerprint or Touch ID or Face ID that you can use on your mobile device(s).
    Mobile device
    For example, a mobile phone that you have downloaded the mobile app to.
    Physical security key (PSK)
    The small device used to confirm your identity by generating codes that you enter into 365 online.