Phone Banking

It offers the convenience of day-to-day banking 24 hours a day, 365 days a year - so you can bank at a time and place that suits you. Even save on your current account fees by making the move to online banking.

Register for phone banking

365 phone FAQs

Please check this page for future updates.

  • What’s changing for 365 phone?

    When you use 365 phone, we may ask you to use the mobile app to confirm that you are who you say you are. You can do this by providing security credentials. For example, by responding to a push notification that we will send to your mobile device.

  • When will this change happen?

    This change will come into effect later this year. We will let you know closer to the time when this change is happening.

  • Will I still be able to use 365 phone, if I do not use the mobile app?

    If you do not use the app, you will need to speak to an advisor when you use 365 phone.

    ROI Customers

    Call 0818 365 365 or (+353) 1 404 4000. We’re available 9am to 6pm, Monday to Friday, 9am to 5pm on bank holidays, 10am to 2pm on Saturday, and closed on Sunday.

    NI/GB Customers

    Call +44 3457 365 555. We are available from 9am to 5pm, Monday to Friday, 9am to 2pm Saturday and Bank Holidays, and closed on Sundays.

  • I do not use the mobile app, what difference will there be when I use 365 phone?

    If you do not use the app, or if you use a physical security key, the difference in 365 phone services is that outside of business hours, you will not be able to use the self-service options to check your account balance, view recent transactions, order a statement, or make payments to existing beneficiaries. In the future, you will need to be registered for the app to access these services outside business hours. However, you can still speak to an agent during business hours to manage your accounts.

  • How can I download the app?

    If you are not already registered with 365 online, you will need to register and activate your account before you can use the app. Please click here for the steps on how to get set up.

    If you are already registered for 365 online, simply download the Bank of Ireland Mobile Banking app from the Google Play Store or Apple App Store. Click here to download the mobile app. You will then be able to log in using your 365 online login details.