International Payments Support

Try our new self service options and FAQs to find the right support for your query

Time Frames

  • When will my money arrive in the International payee’s account?

    If you give us an international transfer instruction to pay money from your account, we treat the international transfer instruction as given on the banking day (referred to as "D") on which we actually get it.

    This is as long as it is received by us before the cut off time (see below). If we receive it after the cut off time it will be treated as received on the next banking day.

    If you are a customer in the Republic of Ireland.

    If the payment is in euro and PSR-regulated, we will ensure the payee's bank is paid within one banking day of D. If it is a cross-border payment to another country and is in Sterling or another EEA currency (non-euro) we will ensure the payee's bank is paid within three banking days of D.

    Transactions outside the EU/EEA may take longer to process.

    For Northern Ireland and Great Britain Customers.

    If the payment is in Sterling or Euro and PSR-regulated:

    We will ensure the payee’s bank is paid within one banking day of D.

    If it is a cross-border payment to another EEA currency which is non-euro like Danish Kroner:

    We will ensure the payee’s bank is paid within three banking days of D. Transactions outside the EU/EEA may take longer to process.

    Cut-off times
    Cut-off time for ROI 3.30pm
    Cut-off time for UK 4.30pm

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  • When Can I transfer funds on 365 Online?

    You can transfer funds or send money on 365 online at any time. However, the day and time you send it will affect when the person you're paying receives the money.

    To make sure the money leaves your account on the same day and starts being processed, you need to send it Monday to Friday:

    • before 3:30 PM (Republic of Ireland).
    • before 4:30 PM (UK).

    If you send it:

    • after 3:30 PM (Republic of Ireland) or
    • after 4:30 PM (UK).

    on a Monday to Friday, or at any time on Saturday, Sunday, or a Bank Holiday, the money will leave your account on the same day, but will only start being processed on the next banking day.

    If you're sending euros and it follows Payment Services Regulations (PSR) rules, the other bank should receive the money within one banking day after it leaves your account (as explained above). If it's a payment in British pounds or another European country's currency (not in euro), it should take up to three banking days after it leaves your account for the other bank to receive it. If the payment is to a country outside the SEPA zone and doesn't follow payment rules, it might take longer for the person you're paying to receive it.

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  • What countries are available for International Transfers on 365 online?

    ROI Customers - The following countries are available for International (Non SEPA) transfers:

    Australia New Zealand Switzerland*
    Canada Norway Thailand
    China Pakistan Turkey
    Croatia* Philippines United Arab Emirates
    Czech Republic* Poland* United Kingdom*
    Denmark* Russia United States
    Hong Kong Singapore
    Hungary* South Africa
    India Sweden*

    *Indicates SEPA zone country thus can be also set up as a SEPA Payee if you wish to transfer funds in EUR

    If you would like to transfer money to a country not listed, please go to your local Bank of Ireland branch and the payment / money transfer will be arranged for you.

    NI/GB Customers - The following countries are available for International Transfers

    Australia Hungary Poland
    Austria Iceland Portugal
    Belgium India Romania
    Bulgaria Ireland Singapore
    Canada Italy Slovak Republic
    Croatia Latvia Slovenia
    Cyprus Liechenstein South Africa
    Czech Republic Lithuania Spain
    Denmark Luxembourg Sweden
    Estonia Malta Switzerland
    Finland Mexico Thailand
    France Netherlands Turkey
    Germany New Zealand United Arab Emirates
    Greece Norway United States
    Hong Kong Philippines
    If you would like to transfer money to a country not listed, please go to your local Bank of Ireland branch and the payment / money transfer will be arranged for you.

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