International Payments Support

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Time Frames

  • When will my money arrive in the International payee’s account?

    If you give us an international transfer instruction to pay money from your account, we treat the international transfer instruction as given on the banking day ("D") on which we actually get it, so long as it is received by us before the cut off time (see below). If we receive it after the cut off time it will be treated as received on the next banking day.

    ROI Customers - If the payment is in euro and PSR-regulated we will ensure the payee's bank is paid within one banking day of D. If it is a cross-border payment in Sterling or another EEA currency (non-euro) we will ensure the payee's bank is paid within three banking days of D. Transactions outside the EU/EEA may take longer to process.

    NI/GB Customers - If the payment is in Sterling or Euro and PSR-regulated we will ensure the payee’s bank is paid within one banking days of D. If it is a cross-border payment to another EEA currency (non-euro e.g Danish Kronar ) we will ensure the payee’s bank is paid within three banking days of D. Transactions outside the EU/EEA may take longer to process.

    Cut-off times
    Cut-off time for ROI 3.30pm
    Cut-off time for UK 4.30pm
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  • When can I transfer funds on 365 online?

    You can transfer funds on 365 online whenever you like. However, the time and day you make the transfer will determine when your payee receives the funds.

    • To ensure that funds leave your account the same day and begin processing, you need to transfer before 15:30 (ROI) or 16:30 (UK) Monday to Friday.
    • To ensure that funds to leave your account the same day but only begin processing the next working day, you need to transfer after 15:30 (ROI) or 16:30 (UK) Monday to Friday or anytime Saturday, Sunday and Bank Holidays.
    If the payment is in euro and covered by Payment Services Regulations (PSR), we will ensure the Payee’s bank is paid within one banking day of funds leaving your account (above). If it is a cross-border payment* in Sterling or another European Economic Area (EEA) currency (non-euro) we will ensure the Payee’s bank is paid within three banking days of funds leaving your account. If the international (non SEPA)* transfer is not PSR regulated, we may take more time to pay it to the Payee’s.

    *Republic of Ireland only

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  • What countries are available for International Transfers on 365 online?

    ROI Customers - The following countries are available for International (Non SEPA) transfers:

    Australia New Zealand Switzerland*
    Canada Norway Thailand
    China Pakistan Turkey
    Croatia* Philippines United Arab Emirates
    Czech Republic* Poland* United Kingdom*
    Denmark* Russia United States
    Hong Kong Singapore
    Hungary* South Africa
    India Sweden*

    *Indicates SEPA zone country thus can be also set up as a SEPA Payee if you wish to transfer funds in EUR

    If you would like to transfer money to a country not listed, please go to your local Bank of Ireland branch and the payment / money transfer will be arranged for you.

    NI/GB Customers - The following countries are available for International Transfers

    Australia Hungary Poland
    Austria Iceland Portugal
    Belgium India Romania
    Bulgaria Ireland Singapore
    Canada Italy Slovak Republic
    Croatia Latvia Slovenia
    Cyprus Liechenstein South Africa
    Czech Republic Lithuania Spain
    Denmark Luxembourg Sweden
    Estonia Malta Switzerland
    Finland Mexico Thailand
    France Netherlands Turkey
    Germany New Zealand United Arab Emirates
    Greece Norway United States
    Hong Kong Philippines
    If you would like to transfer money to a country not listed, please go to your local Bank of Ireland branch and the payment / money transfer will be arranged for you.
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