Bank of Ireland has an established process, the Mortgage Arrears Resolution Process (MARP), to help customers who are in arrears or at risk of going into arrears. The MARP is part of our obligation under the Central Bank of Ireland’s Code of Conduct on Mortgage Arrears. Here is our Guide to dealing with mortgage repayment difficulties.
This Guide is also available as a leaflet from any Bank of Ireland branch or by calling our Mortgage Arrears Support Unit on 01 6113333 (choose option 1)
As part of our Mortgage Arrears Process, under the Code of Conduct on Mortgage Arrears, we are obliged to have you complete a Standard Financial Statement (SFS) form.
This form is designed to provide us with a comprehensive overview of your financial situation which allows us to identify the best approach to helping you deal with your Financial circumstances.
You can download the SFS here together with our SFS Customer Guide to assist you in completing the form. These documents are also available from any Bank of Ireland Branch or by calling our Mortgage Arrears Support Unit on 01 6113333 (choose option 1)
Full details of The Central Bank of Ireland’s Code of Conduct on Mortgage Arrears (CCMA) can be found on their website www.centralbank.ie