Financial Difficulty


If you are having difficulty making your credit repayments to Bank of Ireland, speaking to us about financial assistance may be the next step. Financial assistance is additional support that’s there to help you manage financial difficulties when you need it the most.

How financial assistance could help you

When you contact Customer Loan Solutions our dedicated team will review and assess your situation and look at the options which may be available to you – whether that’s giving you a hand in the short term, or setting you up for long term assistance.

In some cases, a financial challenge is temporary and you might just need some time to get back on your feet. While in others, the challenge is more long term. In long term cases, you may need extra help to review and restructure your financial arrangements (loans, credit cards, mortgages). Our team are experienced, empathetic and ready to help without judgement.

Assistance with your Credit Card, Loan or Overdraft

Please contact us if you are having difficulties paying the payments that are due on your Bank of Ireland credit card or loan, or you’re having trouble managing your overdraft.

The sooner we know about any problems you’re having, the sooner we can work together to find the best solution to get you back in control of your finances.

If you do not satisfy the repayment terms of your credit or loan arrangement, your account will go into arrears. This may have an impact on your credit rating, limiting your future access to credit, a hire-purchase arrangement, a consumer-hire agreement, or an NPL agreement. If you do nothing, the problems will worsen. Please contact us; we are ready to help you.

Need help

Assistance with your Mortgage

If you’re having difficulties making repayments that are due on your Bank of Ireland mortgage or you’re concerned that you might have difficulties making the repayments in the future please get in contact with us.

The sooner we know about any difficulties you’re having, the sooner we can work together to find the best solution to get you back in control of your finances.

Our dedicated Mortgage Team are available to help 9am – 6pm Monday to Friday on: 01 488 3046.

Find out what support we can provide you if you’re worried about making future payments or if you’ve already missed one.

Manage my mortgage

Money Worries

If you’re having problems with making repayments or feel like you’re falling behind we’ll do our best to help you get back on track…


Budget Sheet

Tracking your income and spending helps you to see where your money is going.

Find Out More

Independent Advice

There are a number of independent organisations which provide advice for free. We have listed some of these, with the links to their websites, so you can find out more.

Find Out More