Assisted Decision-Making (Capacity) Act (ADMA)

How to get support

If you want to find out about what an ADMA agreement is, or if you want to start the process of registering an agreement, our staff can put you in contact with the Decision Support Service. They can guide you on how to create an agreement.

1. Once you have an agreement in place, please visit your local branch to formally register it:

• To appoint enduring ADMA power of attorney and decision-making representatives, all attorneys and representatives should visit the local branch together
• To appoint co-decision-makers and decision-making assistants, the customer and the co-decision-maker or assistant should visit the local branch together

What to bring:

• your registered agreement
• photo ID for everyone attending the meeting
• proof of address for everyone attending the meeting

2. Our branch colleagues will take all the details and let our Customer Care team know:

• Our Customer Care team will add notes to the customers’ accounts and products, to let our colleagues know about the agreement
• For co-decision-making arrangements, we will explain to the customer and their co-decision-maker how to use the agreement
• For decision-making assistant agreements, we will explain what information the assistant can access

3. When the agreement is live, we’ll let you know:

• We will let you know what you can and cannot do, based on the agreement
• For co-decision-making agreements, there may need to be a separate meeting to agree what decisions will be made jointly and what services will be used
• We will always stick to the terms of agreement
• Let bank staff know if you have an agreement, before making a transaction such as transferring money or applying for a loan