Hello KBC Customers

Copies of all Credit Cards communications here:

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  Data Privacy LetterViewPrint

  Data Privacy NoticeViewPrint

  Terms of Business NoticeViewPrint

  
  
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  Credit Card LetterViewPrint

  Credit Card Terms & ConditionsViewPrint

  
  
• Comms 3
  
  

  Credit Cards Direct Debit Manual PaymentViewPrint

  Credit Card LetterViewPrint

  
  
• Comms 4
  
  

  Credit Card LetterViewPrint

  
  

Credit Card Frequently Asked Questions

Please note: In our FAQs you will see us refer to our “legal transfer date” and our “service transfer date”. Our legal transfer date is the date KBC will transfer legal ownership of your credit cards to BOI, a date no earlier than Friday, 3 February 2023. Our service transfer date is the date we’ll move your personal credit card to BOI systems, a date no earlier than Wednesday, 8 February 2023.

• When did my KBC credit card account(s) transfer to Bank of Ireland?

  Legal ownership of your credit card account(s) transferred from KBC Bank Ireland plc (KBC) to Bank of Ireland (BOI) on Friday 03 February 2023 (the legal transfer date). The transfer of the day-to-day management and servicing of your credit card account(s) and balance to BOI completed on 09 February 2023 (the service transfer date).

  BOI now manage and service your credit card account.

• Is there any action I may still need to take now?

  If you have not taken any action to date on your credit card account(s), see the table below for actions that may be relevant to you.

  Actions for all cardholders (primary and additional)
  1	Activate your card You should have received an SMS from BOI to confirm when you can activate and start using your new card. If you have received this SMS you can activate your credit card by using it at an ATM or point of sale with your card PIN.
  2	Update card details with payment providers If you had recurring payments attached to your KBC credit card (e.g., Netflix subscription) or the credit card is registered with a payment provider (e.g., PayPal, Amazon) you’ll need to provide these companies with your new BOI details for any payments due on or after 09 February 2023. Mastercard may send your updated card details to these companies but we cannot guarantee that they will act on the updated information. If you no longer want to use your credit card for a specific recurring payment or payment provider you’ll need to manually cancel it with the company.
  3	Add your card to your digital wallet Once your card is activated you can add it to your digital wallet (Apple Pay/Google Pay) on your smart device.

  Actions for primary cardholders only
  4	Update your payment details If you do not pay your credit card bill by direct debit you will need to update the method of payment you use (online / mobile / standing order etc) with your new credit card details. To pay your new credit card please use the following BOI details: BIC: BOFIIE2D IBAN: IE46BOFI90153899943016 Payment Reference: You must include your full credit card number which appears on the front of your new BOI card as the payment reference to ensure the payment is applied to your account. See our FAQ “What repayment options will I have for my new BOI credit Card?” for different ways to pay. Your statement and payment date remain the same.
  5	Update Open Banking consent If you have given consent for your data to be shared with Third Party Providers (TPP) using Open Banking, you’ll need to update your consent with the TPPs to include your new BOI credit card account(s) details. Third Party Providers, in this context, refers to other banks or financial institutions.

• What has stayed the same now that my credit card account(s) has transferred to BOI?

  For all credit card accounts there will be no changes to:

  • Your interest rates, fees and charges (except for a lower rate for existing and new instalment plans).
  • The frequency of when/how you receive statements
  • Your credit limit
  • Existing instalment plans (except for a lower rate)
  • How interest on cash is calculated for cash advances, and the interest free period for these transactions.

• What are the changes to my credit account(s) after the transfer?

  There are some changes with your new BOI credit card account(s). These changes include:

  • Your interest rate for existing and new instalment plans will be lower
  • Your contractual monthly minimum payments (see our FAQ “What will the minimum payment be on my new BOI credit card” for more details.)
  • Your ability to use the digital wallet on your smart wearable (see our FAQ “Am I able to use my digital wallet with my new BOI credit card(s)?” for more details.)
  • The number of additional cardholders cardholders is limited to 3
  • Instalment plan features (see our FAQ “What is an instalment plan? / Can I still use the instalment plan feature I currently have?” for more details.)
  • The fee for Digital Key replacements no longer applies.

  To see these changes in more detail please check the relevant FAQs below.

• Where can I get a copy of the letter and booklet with the T&Cs of my new credit card account(s)?

  Please see below the links to the credit card letter and T&Cs booklet:

  Credit card letter and T&Cs.

• Is my credit limit still the same?

  Your credit limit is the same as the limit you had with KBC.

  Please note: There is a difference in the notice period for credit limit reductions. KBC reserved the right to reduce the credit limit at any time on 15 days’ notice. In BOI we’ll give you 2 months’ notice of any reduction of credit limit. However, if you’re in breach of your T&Cs we can notify you that it will be reduced immediately.

• I haven’t received my new BOI credit card yet, what should I do?

  If you and any additional cardholders have not received your new card or PIN please call us on 0818 251 251 / 01 488 3028 open Monday to Friday 09:00 – 17:00.

• I had more than one personal credit card account with KBC, did all my accounts transfer over to BOI?

  Yes, unless you closed your accounts or switched to another financial institution before the service transfer date, all your credit card accounts transferred to BOI.

• Does BOI have a reward programmes in place with their Switch credit card?

  BOI do not offer rewards on our Switch credit card. Please check our other credit card products for more details on our credit card that offers rewards.

  Credit Card Comparison

• How many additional cardholders can I have on my new BOI credit card?

  The maximum number of additional cardholders per account will be limited to 3.

• Am I able to view my credit card statements online?

  Yes, you can view your statements through 365 online. You’ll also continue to receive paper statements.

  Please note: There will be no change to the date we send your statement.

  You won’t receive a statement if:

  • You are not due to make a payment to us
  • The account has a credit balance of €5 or less

• Can I access my credit card account(s) online?

  Yes, you can view and manage your credit card(s) through 365 online. If you had an already existing 365 online profile before the service transfer date, your new BOI credit card(s) has been added to it.

  If you don’t have a 365 online see our FAQ “How do I activate my 365 online profile?” FAQ for further details. This is important as this is the way you’ll authorise online purchases with your new credit card(s).

  Please note: additional card holders also have access to 365 online for bank authentication for online shopping, however, they don’t have access to view transactions or make payments.

• How do I activate my 365 online profile?

  All cardholders (primary and additional) will need to activate 365 online in order to authorise online purchases.

  If you already have an active 365 online profile, your new credit card will be automatically added to your existing profile.

  To activate 365 online you can view our step-by-step how-to videos or see the steps below:

  If you’re new to 365 online you’ll need to activate your profile:

  1. Download the BOI Mobile App from the Google Play Store or the Apple Store. To log in you’ll need a user ID and 365 PIN.
  2. Get your user ID: Text USER to 50365 from your registered mobile number. This is the mobile number that you have linked to your current KBC credit card.
  3. Set your 365 PIN: Once you receive your User ID, please call us on 0818 214 365 (Republic of Ireland) from Monday – Friday 9am – 5pm, or +353 1 458 4019 (from anywhere else) and follow the instructions to set your 365 PIN.

  If you’ve used 365 online before but don’t know your log in details, follow steps 1-3 above.

• I had a commercial credit card with KBC, why did BOI not take ownership of commercial credit card accounts?

  Our agreement with KBC was to only take personal credit card accounts as part of the transfer.

• Who can I contact if I have questions?

  If you have any queries regarding your Credit Card please call 0818 251 251 / 01 488 3028 open Monday to Friday 09:00 – 17:00.

• What if I need some extra help?

  If you’ve any questions or need more information about what we’re saying or asking you to do, please let us know. For example, you may need this information in a different language or format (e.g. audio, braille, large text), you may have been impacted by a recent life event or you may have an accessibility impairment. Our staff have lots of experience serving customers with various needs and we’d be delighted to help you.

Rates and Fees FAQs

• Is my credit card interest rate still the same?

  Yes, your interest rates, fees and charges are the same as when you were with KBC.

  Please Note: A lower interest rate of 6.7% variable is now applied to existing and will be applied to new instalment plans that are set up.

• Are there changes to my fees and charges?

  1. All interest rates, fees, and and charges are the same with the exception of 2 positive changes:

  • A lower interest rate of 6.7% variable is now applied to existing and will be applied to new instalment plans that are set up.
  • The Digital Key replacement fee now no longer applies.

  Please note: Although all interest rates, fees, and charges are the same (with the exception of the 2 positive changes mentioned above), the Annual Percentage Rate (APR) included in your new BOI T&Cs is slightly higher. This is because BOI calculates APR in a different way to KBC. Please be assured however that the actual costs relating to your credit card will remain the same. Please see our FAQ “Why is the APR in my new T&Cs different?” for more detail on this.

  2. While the Currency Conversion fees will now be referred to as a Cross Border Handling fees, there is no change to the amount of the fee being charged.

  Additionally, there is no charge under BOI’s T&Cs for duplicate statements, cheque processing, or replacement credit cards.

• Will I be charged interest if I miss a payment on my new BOI credit card?

  In the event the agreed minimum payment is unpaid BOI reserve the right to cancel the credit card and continue to charge interest on any outstanding balance until it is fully paid.

  Please note: It is important that payments are maintained. Your credit card may be declined for further authorisations and no longer accepted for purchases or for use in any ATM if you stop making repayments. Missed repayments are reported to the Central Credit Register (CCR) and your credit rating may be affected.

• Why is the APR in my new T&Cs different?

  This is because of differences in the way we calculate the APR that we include in our T&Cs, for example, BOI assumes that Government Stamp Duty is charged when the credit card account is opened whereas KBC assumed that Government Stamp Duty is charged at a later date.

• Are there any changes to interest on cash withdrawals?

  No, the cash withdrawal interest rate and how it is calculated remains the same. You will continue to enjoy an interest free period for these transactions.

  Please note: We have updated our T&Cs to reflect this interest free period for cash advances.

Payment and Transactions FAQs

• What is the minimum payment on my new BOI credit card(s)?

  The contractual monthly minimum payment has changed from 5% to 2.5%. The minimum payment due will be 2.5% of the outstanding balance on the credit card account or €5, whichever is the higher amount. If the outstanding balance is less than €5, you’ll need to pay the balance in full.

• What repayment options do I have for my new BOI credit card(s)?

  There are a number of quick and easy ways to pay your credit card bill including:

  • Direct debit – Set up a monthly direct debit from your bank account for as little as the minimum amount (2.5%) or a fixed percentage of the outstanding balance. To sign up for a direct debit call 0818 251 251 from 09 February 2023 after your account has transferred to BOI.
  • Bank transfer – To make a payment use the following bank details:
    BIC: BOFIIE2D
    IBAN: IE46BOFI90153899943016

    You must include your full credit card number which appears on the front of your new BOI card as the payment reference to ensure the payment is applied to your account. Please note: If you are making payments from a non-BOI accounts, it may take longer for the payment to reach your credit card account. Please contact the sending bank for details on how long payments may take.

  • BOI lodgement ATM – You can pay your credit card bill at lodgement ATMs in our branches by cash or cheque.
  • 365 online – To pay online, login to 365 online or the BOI Mobile App. You can then add your credit card as a bill. All payments take 24 hours (excluding non-working days) to reach your credit card account.
  • 365 phone banking – Use our phone banking service to check your balance and pay your credit card bill by calling 0818 365 365 or +353 1 404 4000 (if outside the Republic of Ireland). It offers the convenience of day-to-day banking 24 hours a day, 365 days a year so you can bank at a time and place that suits you

• I changed the account details I pay my credit card(s) from. Who should I contact to ensure BOI have the correct information?

  If you change or close the account from which you pay your credit card on or before the service transfer date please contact KBC and update your details.

  If you want to update your account details after your credit card account moves to BOI you can call us on 0818 251 251 (Monday-Friday 9am-5pm).

• What is an instalment plan? / Can I still use the instalment plan feature I currently have?

  If you have an instalment plan in place, it automatically moved to your new BOI account from the service transfer date.

  An instalment plan is a feature that allows you to repay larger purchases made with a credit card, together with interest at the instalment plan rate, over an agreed length of time.

  If you set up a new instalment plan after the transfer date, you will notice some changes to previous restrictions:

  • The minimum transaction value for instalment plans has been lowered from €500 to €250. This means you can move recent purchases of €250 or more onto an instalment plan.
  • The cap of 2 plans has been removed and you can have multiple instalment plans in place at any one time up to the credit limit available on your account.
  • A new range of repayment terms are available. You can choose between a 6, 12 or 24-month instalment plan. The 18-month term is no longer be available.
  • Additional cardholders are able to set up an instalment plan.
  • You can continue to request an instalment plan by phone but you will also have the option to request one online, or at the point of sale (where available).

• I used SEPA direct debit services to manage my KBC credit card payments. What action do I need to take to ensure I don’t miss a repayment when my account transfer to BOI?

  SEPA direct debit services can be used to manage direct debits, for example you can block, limit, or refuse payments from your current account.

  If you have managed your KBC credit card direct debit using SEPA direct debit services, you’ll need to submit a new instruction to your bank* with updated direct debit details as your existing instruction no longer applies.

  For example, if you have blocked the direct debit that pays your credit card, this block will not be applied to your new BOI direct debit. If you block or refuse your monthly direct debit payment, you’ll need to make an alternative payment to your credit card so you do not miss a repayment which would result in interest being charged on your outstanding balance and your credit rating being negatively affected.

  *The bank from which you pay your credit card by direct debit.

• How do I approve online purchases made on my new BOI credit card?

  We use Strong Customer Authentication (SCA) as an additional layer of security for online card purchases/payments. This is a regulatory requirement and helps to fight fraud and make your online transactions even more secure than before.

  For more detail on what BOI’s SCA process looks like when making online purchases/transactions please see our Strong Customer Authentication (SCA) videos

• Am I able to use my digital wallet with my new BOI credit card(s)?

  You can continue to use Apple Pay™ or Google Pay™ on your smartphone/device in-store or online.

  BOI cannot currently facilitate payments made using Fitbit Pay™, Garmin Pay™ or Wena Pay™. This means you will not be able to use your smart wearable to make payments.