Manage my pension



Manage your Pension




Customer Portal

As a Bank of Ireland Life policyholder, you may be aware that Bank of Ireland Life is a trading name of New Ireland. We have developed a new customer portal – ‘mynewireland’ – which you can access as a Bank of Ireland Life customer.

On ‘mynewireland’, you can manage your policy simply, securely and conveniently.

If you are a Bank of Ireland mobile app user, you can already see all your Bank of Ireland Life policy values on the app. But ‘mynewireland’ enables you to manage your policy and make simple requests.

Why register?

By registering and logging into ‘mynewireland’, you can:

  • View your policy details 24/7
  • Download policy summaries
  • Make updates, changes and requests easily
  • View and track your fund performance on Fund Centre.

Ready to start?

To register, simply click on the link below. You will need your Bank of Ireland Life policy number to complete the registration. You can find your policy number on any documents we have sent you. You will get a confirmation email when your account is set up.

This link will bring you into the “mynewireland login page” for registration.

Register or Login

Coming close to retirement

You can now submit your retirement claim through our customer portal, mynewireland in just a few quick steps. Throughout your online retirement claim, you’ll be guided from start to finish, saving you time and creating a simple and stress-free experience.

On mynewireland you can review your policies, start your claim and upload the required documents. It will then behanded over to your chosen Financial Advisor who will complete the next steps. You can then track the status of your retirement claim, keeping you informed every step of the way.

Your Financial Advisor will also be available to guide you through the process and provide advice and support when you need it.

Visit www.newireland.ie/mynewireland to sign up or log in to your mynewireland account to access your policy information and start your retirement claim journey.

 

Need Advice?

If you have any questions or need advice on your retirement journey, please contact us on;

Personal Pension: Email us at: retirement@bankofirelandlife.ie

Pensions at Work: Email us at: groupretirement@newireland.ie

Or alternatively call us on 01 703 9500, Monday to Friday from 9am to 5pm

 

Need help with your mynewireland account?

If your policy is with Bank of Ireland Life you can email info@bankofirelandlife.ie or call our Customer Service Team on 01 703 9500, Monday to Friday from 9am to 5pm.


Contact the Personal Pensions Team



Annual Benefit Statement

Each year we send all our policyholders an Annual Benefit Statement that provides important information on how their policy is performing. This statement will includes a recent policy value and lists any investment funds attached to the policy. Further information on fund performance and the views of our leading fund managers are available on the website and can be accessed by accessing the fund centre below.



illustration of money with an arrow pointing upwards and text reading 'Keep up to date with the latest in markets'.


Fund Centre

Up to date performance on your chosen pension funds are available via our fund centre.

To access the Fund Centre click here

Click on the fund name to be brought to the fund factsheet. The factsheet contains important information on the fund including up- to- date performance and asset split. You can access this factsheet at any time through the Bank of Ireland website. Performance is updated daily.



What to expect in your Financial Meeting

In Bank of Ireland we have highly experience qualified financial consultants ready to help you take control of your finances by:

  • Reviewing your current financial position, understanding your income and outgoings, assets and liabilities and most importantly, what your goals and ambitions are for your longer-term finances.
  • Creating a personalised plan tailored to your specific circumstances and stage in life.

We can meet with you at a time and place that best suits you either face to face or digitally.

What to expect in your Financial Meeting

In Bank of Ireland we have highly experience qualified financial consultants ready to help you take control of your finances through:

  • Reviewing your current financial position, understanding your income and outgoings, assets and liabilities and most importantly, what your goals and ambitions are for your longer term finances.
  • Creating a personalised plan tailored to your specific circumstances and stage in life

We can meet with you at a time and place that best suits you either face to face or digitally.



Listen to our Pension Pot podcast series

Our Pension Pot podcast series is hosted by industry experts who simplify pensions and help you understand your options. Learn about the great tax advantages, discover the importance of knowing where your pension money goes, and get tips on planning for a fantastic retirement and improving your long-term financial wellbeing.

 
Watch now

Pension Pot podcast series logo

Pension Pot podcast series logo

Listen to our Pension Pot podcast series

Our Pension Pot podcast series is hosted by industry experts who simplify pensions and help you understand your options. Learn about the great tax advantages, discover the importance of knowing where your pension money goes, and get tips on planning for a fantastic retirement and improving your long-term financial wellbeing.

 
Watch now


Customer Complaints Process

We are committed to providing excellent customer service and are sorry if we have not met your expectations. By letting us know when you have an issue, you are helping us to record your complaint and work with you to understand how we can put things right. If you are not happy with any part of our service or any of our products, you can let us know.

New Ireland Assurance Company plc trades under the names New Ireland Assurance and Bank of Ireland Life. If you purchased your product or service under the name Bank of Ireland Life, you can send your complaint to us in the following ways:

By Email

Write to our dedicated email address at complaints@bankofirelandlife.ie

Over the Phone

Phone our offices and speak to a member of staff or contact our Complaints Management Team on 01 7039537 or +353 1 7039537 from outside ROI.

In Writing

Write to our Complaints Management Team at: New Ireland Assurance Company plc, Complaints Management Team 87- 89 Pembroke Road, Ballsbridge, Dublin 4, D04 X738