Personal Current Accounts (RoI only)

Sole and Joint Account holders need to:

• Pay any outstanding fees or charges due on the account
• Complete an Account Closure Form online

Business Current Accounts (RoI only)

Account holders need to:

• Pay any outstanding fees or charges due on the account
• Complete an Account Closure Form online

Before closing your account, we will contact the signatories on the account mandate to check their identities and that they requested the closure.

No. We will use the information on our systems to establish your identity and may contact you during the closure process to confirm those details.

In order for us to close your account, you need to make sure that we have correct, up-to-date information for you. For example, your mobile phone number and your current address. These details can be updated quickly on 365 Online. Please wait until changes to your personal details have been confirmed before closing your account.

We will post you a closing statement showing your final transactions on the account. The statement will be posted to the address we have for you on record so please make sure this is up-to-date before closing your account. Postal times apply.

Any funds remaining in your account will be transferred to the account or bank of your choice. This is known as the beneficiary account.

To help us do this, you will need to give us the following beneficiary account details:

• Name of the account holder
• BIC (Bank Identifier code)
• IBAN (International Bank Account Number)

Closing an account means:

• You have asked us directly to close your account.
• Any remaining funds in your account are transferred to a Republic of Ireland bank account of your choice. This is known as the beneficiary account.
• All your direct debits and standing orders will be cancelled. You will need to set up them up again using your new account details.
• Your account will close permanently.

Switching means:

• You start the switching process with the bank you are moving to. This is known as the beneficiary bank.
• You do not have to complete an online account closure form.
• Existing standing orders and direct debits will be moved to the new account. This is arranged by your beneficiary bank.
• Any remaining funds in your Bank of Ireland account are transferred to the Republic of Ireland bank account of your choice - the beneficiary account.
• Your Bank of Ireland account will close permanently.

Switching applies to banks in the Republic of Ireland only. As switching is performed by the beneficiary bank all queries should be addressed to their switching team.

If you have any remaining funds in your account when it is closed, we will send these to the account you nominate as your beneficiary bank on the web form. Please be aware that this bank may charge you for this transaction.

Note: we cannot make any cash payments as part of the closure process.

Once your account closes, all the standing orders and direct debits on that account will be cancelled.

If you want to move your standing orders and direct debits, to another bank in the Republic of Ireland, you should switch instead.

Unfortunately, we don’t offer that service at this time. Currently, only personal or business current accounts can be closed online. For all other accounts, you have to visit or write to your branch.

365 deposit accounts can be closed on 365 Online using the withdrawal service. Some deposit accounts require a notice period to withdraw funds. By placing notice, you can withdraw funds or withdraw funds and close your account.

At the moment, online account closure is only available for personal and business current accounts. If you need to close another type of account – for example, a savings, credit card or deposit account* - you will need to call in to your local branch.

*365 deposit accounts can be closed on 365 Online using the withdrawal service. Some deposit accounts require a notice period to withdraw funds. By placing notice, you can withdraw funds or withdraw funds and close your account.

You must re-direct your direct debit or standing order instructions to an alternative account to ensure your future loan or mortgage payments are paid. Please contact the lending bank to arrange this.

Remember: once a current account is closed all future direct debits and standing orders will be cancelled – not just mortgage and loan repayments. So please make sure to make all arrangements before closing your account.

Yes. You can claim back the Medallion Stamp Duty by bringing your unused or spoiled cheques to your branch. To make sure you to receive your refund, please check the days when a cashier will be in your branch before you visit.