Current Account Support

Try our new self service options and FAQs to find the right support for your query

Opening a Current Account

  • How do I open a non-resident account?

    You cannot open a non-resident account online. Please call to a branch with the following documents:

    • a current valid passport or National Identity Card
    • a recent household bill such as a telephone, electricity or gas bill (we do not accept mobile phone bills as proof of address)

    As a non-resident you will also be required to provide a character reference or financial history from your own bank.

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  • Who can apply online for a personal current account?

    Online Personal Current Account applicants must:

    • Be over 18 years old,
    • Not be a full-time student,
    • Be resident in the Republic of Ireland for at least 2 years, and
    • Be making the application on a sole or joint basis.

    If you are registered on 365 online, you may apply for additional accounts by logging into 365 online and following the simple ‘Apply’ instructions.

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  • What identification documents do I need to open a current account?

    To open a bank account at a branch you need to provide at least one form of photo ID, and one proof of address. To open the account online, you will need a second proof of address. Please note that the name on the photo ID must match the name on your proof of address.

    Acceptable proof of identity includes:

    • Current Passport or Irish/UK drivers licence
    • Current National Identity Card

    Acceptable proof of address includes:

    • Current utility bill ( dated in the past 6 months)
    • Current statement from credit or financial institution
    • Current local authority document (Irish Water, Revenue, Co.Council) addressed to you

    The name on your photographic identification (e.g. name on your passport) must exactly match the name on your proof of address (e.g. full name on your gas bill). Note: Please talk to one of our staff at your local branch if you do not possess the documents outlined above.

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  • What identification do I need to apply online?

    To apply online for a personal current account, you will need both photo ID and two forms of address verification. You also need to be over 18 years and resident in Ireland for at least 2 years.

    Our new document upload tool makes it really easy for you as you no longer have to go to the branch to have your ID verified.

    Simply take a photo of each with your mobile phone or tablet device. You can also use e-bills as your address verification and it’s important that your personal details on each (e.g. full name, date of birth and address) match to those provided in your application form.

    What we will accept as a valid form of Photo ID

    We will only accept a valid Irish Passport. Simply take a colour photo with your mobile phone or tablet device and take care to meet the following standards:

    • All 4 corners of your ID must be clearly visible. Keep those thumbs and fingers hidden!
    • The reference numbers and codes at the bottom of your photo ID must be clear and easily read
    • Please only take colour photos of your identification documents
    • Make sure your photo is of good quality and not blurry.

    What we will accept as your one valid form of Address Verification

    To apply online, you will need to provide one form of address verification along with your Photo ID. You can simply take a photo of your address verification with your mobile or tablet device or upload an original e-bill. Please take care to follow our standards as follows.

    Provide one from the following list of acceptable documents:

    1. Bank Statement or credit card statement
    2. Utility Bill
    3. Official documents and cards issued by Revenue Commissioners or Department of Social Protection
    • Make sure your personal details on each (full name and address) match to those provided in your application form and photo ID. The document must be originals and dated within the last 6 months
    • The reference number and codes must be clear and easily read
    • Your photo of your address verification documents must be of good quality (not blurry).
    • Your one piece of address verification must be from different suppliers or if from the same supplier, then different bill types e.g. gas and electricity bills.

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