Ulster Bank and KBC Exit from the Irish Market

Ulster Bank and KBC are set to leave the Irish market over the coming months and have started to write to their customers asking that they find a new bank.

Your Bank of Ireland Life Policy


If you’re making payments by direct debit:

If you pay premiums to us from an Ulster Bank or KBC account, we need you to provide us with your new bank account details as soon as you have them. It’s important that we are able to continue to collect your premiums on time and there is no impact to your record at the *Central Credit Register (CCR). If you have any questions or are experiencing issues in successfully transferring your Direct Debit to your new account provider, you can contact our Customer Service Team on the Big Move line 0818354454 option 5 for Direct Debit queries (Monday to Friday 9am-5pm).

*Your CCR credit report contains important personal and credit information on all of your borrowings over €500 and applications for new borrowing that you may have made.
More information is available at www.centralcreditregister.ie
If you wish, you may request your credit report free of charge at: www.centralcreditregister.ie


If you are receiving a payment from us:

If we make payments to your Ulster Bank or KBC account, we need you to give us your new bank account details as soon as you have them. This to make sure we can continue to pay you on time.


Updating your payment details

We want to make this process as easy as possible for you and have outlined some options you can choose from below.


By Phone

The easiest way is to give us a call and we’ll update your details over the phone. Call us on 01 703 9500.


By Email

Simply download a Direct Debit Mandate form and return it to us signed and completed by email. Please select the correct email below:

By Letter

We’ll be writing to customers with an Ulster Bank or KBC account in the coming weeks.

However If you want to make a change now you don’t have to wait. Simply download a Direct Debit Mandate form and return it to us signed and completed to:
FreePost,
Bank of Ireland Life,
5 – 9 Frederick Street,
Dublin 2