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Top FAQs

  • How much is Government Duty on a Visa Debit/ATM Card?

    Government Stamp Duty (GSD) on Visa Debit and ATM cards is charged retrospectively in January each year for each cash withdrawal made from an ATM / LATM within the Republic of Ireland in the preceding year at a rate of €0.12 per withdrawal capped at a maximum of €2.50 per ATM (cash) card or Visa Debit (combined) card where only the ATM function is used, or €5 per Visa Debit (combined) card where both ATM and "Point of Sale" functions are used.

    Account Type Card Type Functionality Used Charge Statement Narrative
    Current Visa Debit POS and ATM €0.12 for each cash withdrawal from an ATM in the State subject to a maximum charge of €5.00 per annum GOVT DUTY ATM/POS
    Current Visa Debit POS only €0 N/A
    Current Visa Debit ATM only €0.12 for each cash withdrawal from an ATM in the State subject to a maximum charge of €2.50 per annum GOVT DUTY ATM
    Current/Deposit ATM ATM only €0.12 for each cash withdrawal from an ATM in the State subject to a maximum charge of €2.50 per annum GOVT DUTY ATM
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  • How long will it take for me to receive my new or replacement Visa Debit card?

    You will receive your replacement debit card within 5 to 7 working days of ordering it.

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  • Where can I activate my Visa Debit Card?

    You should activate your card as soon as you receive it. You can activate your card by carrying out a transaction at any chip and pin ATM.

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  • What is Verified by Visa?

    Verified by Visa is a fraud prevention system that protects you from unauthorised online use of your Visa Debit card.

    Verified by Visa works like Chip and PIN. When you register, you create a ‘Verified by Visa’ password that you keep secret, like your PIN. When you purchase goods or services online, you will be asked for your Verified by Visa password to authorise the transaction and confirm that the card is yours.

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  • What is the Cross Border Handling Fee that I will be charged if I use my Debit Card abroad?
    In Euro within EU and EEA All other transactions (cross-border handling charges)
    Visa Debit (ATM) Current account transaction fee applies 3.5% of transaction value. Minimum €3.17, Maximum €11.43 per transaction
    Visa Debit (Point of Sale) Current account transaction fee applies 2% of transaction value. Maximum €11.43 per transaction
    Visa Debit Contactless (Point of Sale) Current account transaction fee applies 2% of transaction value. Maximum €11.43 per transaction

    A cross-border handling fee can apply if you use your Visa Debit Card outside of the Eurozone, this will include the UK and Northern Ireland. The fee varies depending on how the card is used. There is no fee for using your Visa Debit Card in a Bank of Ireland or Post Office ATM in Northern Ireland or the UK.

    You will be charged a cross-border handling fee if you use any other ATMs (3.5% of transaction value, minimum of €3.17/maximum €11.43 per transaction). All point of sale purchases incur a fee of 2% of transaction value, and are limited to a maximum fee of €11.43 per transaction

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  • How do I open a non-resident account?

    You cannot open a non-resident account online. Please call to a branch with the following documents:

    • a current valid passport or National Identity Card
    • a recent household bill such as a telephone, electricity or gas bill (we do not accept mobile phone bills as proof of address)

    As a non-resident you will also be required to provide a character reference or financial history from your own bank.

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  • What is the difference between a Debit card and a regular ATM card?

    A Debit Card, besides providing ATM access, enables you to purchase goods and services in store or online. You can also get cashback of up to €100 at participating retailers (assuming availability of funds in your account).

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  • What are the benefits of Visa Debit?

    Visa Debit is accepted worldwide and can be used to purchase goods and services online. It also offers greater protection against fraudulent use.

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  • Who can apply online for a personal current account?

    Online Personal Current Account applicants must:

    • Be over 18 years old,
    • Not be a full-time student,
    • Be resident in the Republic of Ireland for at least 2 years, and
    • Be making the application on a sole or joint basis.

    If you are registered on 365 online, you may apply for additional accounts by logging into 365 online and following the simple ‘Apply’ instructions.

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  • What identification do I need to apply online?

    To apply online for a personal current account, you will need both photo ID and two forms of address verification. You also need to be over 18 years and resident in Ireland for at least 2 years.

    Our new document upload tool makes it really easy for you as you no longer have to go to the branch to have your ID verified.

    Simply take a photo of each with your mobile phone or tablet device. You can also use e-bills as your address verification and it’s important that your personal details on each (e.g. full name, date of birth and address) match to those provided in your application form.

    What we will accept as a valid form of Photo ID

    We will only accept a valid Irish Passport. Simply take a colour photo with your mobile phone or tablet device and take care to meet the following standards:

    • All 4 corners of your ID must be clearly visible. Keep those thumbs and fingers hidden!
    • The reference numbers and codes at the bottom of your photo ID must be clear and easily read
    • Please only take colour photos of your identification documents
    • Make sure your photo is of good quality and not blurry.

    What we will accept as your two valid forms of Address Verification

    To apply online, you will need to provide two forms of address verification along with your Photo ID. You can simply take photos of your address verification with your mobile or tablet device or upload an original e-bill. Please take care to follow our standards as follows

    Provide two from the following list of acceptable documents:

    1. Bank Statement or credit card statement
    2. Utility Bill
    3. Valid full Irish or UK driver’s licence (but not if you’ve used it as your photo id)
    4. Official documents and cards issued by Revenue Commissioners or Department of Social Protection
    5. Current household/motor insurance certificates and/or renewal notices
    • Make sure your personal details on each (full name and address) match to those provided in your application form and photo ID
    • Both documents must be originals and dated within the last 6 months
    • The reference numbers and codes must be clear and easily read
    • Your photo of your address verification documents must be of good quality (not blurry).
    • Your two pieces of address verification must be from different suppliers or if from the same supplier, then different bill types e.g. gas and electricity bills.
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  • Where can I use Visa Debit?

    Visa debit is accepted worldwide across 200 countries wherever you see the Visa logo.

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  • What time during the day do incoming credits come into my current account?

    We process account credits as quickly as possible, but rely on the timing of the payments made by other banks. Because of this, payments may be credited at different times of the working day.

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